Warning: Winbig 21 Casino is being assigned an official warning due to the fact they are currently holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support.
Winbig 21 Casino
- Complete set of Rival games available, including their famous i-slots
- 24/7 support available through live chat
- Secured with SSL encryption
- No third-party audit information
- International calls to support may incur fees
- Customer Support
- Responsible Gambling
Bank Transfers: 5-7 days
Pending Time: 7-10 days
US Toll Free Support Phone Telephone: +1 888 668 5258
UK Toll Free Support Phone Telephone: +44 808 1349819
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Winbig 21 is an online casino that aims to provide the thrills of Vegas-style gaming to players sitting at home. They are powered by Rival Gaming, one of the industry's most well-known software providers. The casino has been officially licensed by the jurisdiction of Cyprus.
The selection of games at Winbig 21 includes an impressive variety of slots. Players have three different slot categories to choose from: conventional three-reel slots, bonus video slots, and interactive i-slots that take standard video slots and really bring them to life. Each of the games is available at virtually any bet denomination.
In addition to slots, Winbig 21 features a number of different table games. Try your hand at single-hand and multi-hand blackjack, roulette, baccarat, red dog, craps, war, and Caribbean Stud Poker. These games all feature realistic animations and a wide range of betting options to accommodate all types of players.
The video poker selection at Winbig 21 is large enough for most players. They offer a total of seven different variants: Jacks or Better, Tens or Better, Aces and Faces, Deuces Wild, Joker Poker, Deuces and Joker, and Double Joker. These games all feature top-notch graphics and generous paytables.
We have found that Winbig 21's support team is satisfactory for most player needs. Get in touch with a representative 24/7 through a variety of different methods, including live chat and UK phone. You can also send the casino an email and expect a reply within 24 hours in most cases.
Security and Fairness
The Winbig 21 server has taken the necessary steps to keep you safe while playing. Most importantly, any sensitive data you furnish to the casino for the purpose of registering your account or banking is kept safe with SSL encryption. This technology makes it nearly impossible for anyone to take your personal or financial information.
The Rival Gaming platform has been proven fair by numerous independent audits. Unfortunately, the Winbig 21 website does not provide this information. Although we have plenty of evidence to show that the games are fair, it would be much better if Winbig 21 provided this information themselves.
Recommended by experts
I been paid 2 little amounts quick.
Not much positives unless you can say they are very nice.
At first, they promise you the world like vip cashouts that don't exist.
Fact that I talk to 9 different chat agents went from 3 days pay time to 5 then to 7 now and to 10 days.
Every single thing said is a lie.
No phone in working order! Can't reach finance department.
I get the feeling this is a garage or something. Stalling on 2 payments 962 and 654.
Anyone have any info on them please? I tried find owner regulatory details I know they in Cypress but nothing.
Absolutely nothing, I would NOT recommend this casino to anyone.
They will spam your email to death. I have unsubscribed many times and also marked their mail as spam and still their spamming mails about bonuses etc keeps coming, this makes me question how this casino manage get around the spam notice (they use the same emails every time) and their unsubscribe page clearly lies when they say you have been unsubscribed because the emails (read 'spam) keeps coming.
I've wrote emails to them many times asking them to close my account and to stop sending me emails but no response or confirmations - I have tried to send emails to every email address noted on their site but nothing.
I advice all people to take a look at what players have to say about this casino and all the complaints and then decide if this is a casino you really would want to trust your money with.
There are (definitely) much better and more reliable casinos out there, and so if you want to avoid frustration, being ignored and having your email being spammed then choose another casino.
Few days ago I joined WinBig 21 casino. They are powered by Rival software and I found a no deposit bonus offer so I decided to give them a try with a freebie, although I noticed they have many complaints on AskGamblers. I tried to register from an affiliate link, but it didn't work, so I just signed up, hoping to see a no deposit bonus in the cashier, as it usually happens. After registration, I saw that the cashier was only full with deposit bonuses, large deposit bonuses like 500% match and even more. Maybe I'm just odd, but bonuses like that often make me think the casino won't be trustworthy.
Then I decided to speak to live chat, as I wasn't gonna deposit there just yet. Luckily I didn't have to wait at all and after I told the bonus code to support and refreshed the page, I saw that my balance was credited with 319€. I am quite sure it's the biggest no deposit bonus I've ever received. But of course there was a catch.
It was a multi stage bonus with 2 stages. In the first stage I should wager 700€ within 60 minutes, then I would need to make a deposit and then wager everything again. But it gets only worse and worse, the maximum withdrawal would be only 342€ which is my initial bonus amount + 25€ deposit I would need to make. Honestly I felt like laughing after this conversation with live chat, this was one of the worst bonus offers I was given. I read that after the first stage the bonus would be deducted and if I had less money than the bonus amount, I wouldn't be able to get to next stage..So complicated and unnecessary.
Needless to say that my time at Winbig 21 was shorter than those sixty minutes for 1st stage! Most Rival casinos offer no deposit bonuses that just have huge wagering requirements, but in this case there were so many little hidden details in this bonus that made it absolutely undesireable. At some point I asked another question to live chat and no one answered to me anymore. Although the lobby and game selection looked decent, nothing else was decent about them unfortunately and I'm sad I wasted my time there at all.
Why i thought that Winbig 21 are more older casino and they were only 3 years at the online market, still don't know, having some Cyprus licence, which must admit didn't play at casinos with that sort of jurisdiction. I can't say I had some bad experience with this guys, but relatively new casino with tons of complaints, it certainly doesn't makes them casino of the year, is it ?
From all I have read, they are really tough of giving money, so many complaints and all connected for paying.paying. That is the reason I don't play at their casinos, because Rival are well known to be rogue ones.I mean why should I waste my time and money and having the possibility to win and after to beg for my money, I don't think that will happen, actually I am not some fan of their games, so that won't happen for sure.
Seeing all this complaints at AskGamblers site and most of them haven't been resolved, actually no one even bothered to have a look and answer those players, so my opinion, very irresponsible management. So back then when I opened my account there, honestly I didn't know anything about them, but as the time goes I can see they become one of the rogues casinos online.
They were running some promo of free play one hour, but never interested in that kind of multi stage promotion bonuses and the other one was 21$ free chip with X 72 wagering requirements. I remember I played Gnome Sweet home, slot, actually that was first Rival game I played and the free chip finished very quick.
Being my first Rival game, at the beginning I knew I won't like this games, I still fancy more Microgaming and Netent games, believe those games are more interesting, definitely with way better graphics and much more to give, so I will stick to my favorites and as for this Rival, I might play them as free spins or chips, but in nice casinos, not as this one.
Good luck if playing here, you certainly will needed it a lot!
Win big is a typical rival gaming casino with a lot of games and good bonuses for us. I keep getting emails form the rival team about their new casino and the ones with best offers and from their only i came to know about this casino. They had a free play thing so i thought i giving it a try. I registered on this casino and got around 200 as free money from the casino. Bonuses from this portal have no competition at all as they have the best ones. I claimed the bonus from the cashier. And started with the games.
I have a very pre-decided traditional way of playing on casinos from the rival gaming and i always start with the reel slots. So i did,. Well the money did not start to be so fruitful in the beginning but then i started getting hold of the games and was going good. I left the slots in the end with a balance of 224 which was not much because
i started betting more than i should have and it turned in on me and was not at all a good decision from my end. Then i tried some more video slots but i was only on break even most of the times. Table games did not prove very lucky for me but i was winning there more than i had in the slots and that was a good sign to make me deposit further.
Lost the money in the end which i do most of the times but had a lot of fun. I have never ever met the wager and i think it is almost impossible and i do not understand how players who say they have met the wager do it. I go with them mostly for the reel slots and i slots because they have the best ones. Not a big fan of rival table and card
games but here it was the opposite. . And complained the support about the slow processing of slots and their were some problems in the instant playmode so i had to download the software of the casino.
Winbig 21 Casino is another casino that uses Rival software. I'm a bit nostalgic when it comes to Rival games because at the time I was entering the world of online gambling, and that was about four years ago, Rival games were my favorite. Actually I played only in casinos that used this software. I was attracted by the generous offer of no deposit bonus, attractive and interesting slot games.
When it comes to Winbig21 casino I don't know which year it was founded but when I started with online gambling this casino didn't exist. Later, much later, maybe a year ago or more this casino showed up with a generous no deposit offer, I believe it was more than 200 euros. Of course it was an offer I couldn't refuse. I don't remember the wagering demands but they were a lot smaller than today's casinos. Still I didn't manage to meet the wagering demands and ask for a withdrawal.
Later on i tried playing here a few more times each time taking some of their attractive bonuses but unfortunately I never had a withdrawal here. Winbig 21 Casino remains one of the few casinos that I never had a withdrawal in. I would like to say something about their live chat support. On their page it says that their live chat support is available 24/7. I wouldn't agree with that, at least that wasn't the case when I played there. I also remember that I once sent an email to their live chat and I got an automatic email that my question would be answered as soon as possible. But I never got an answer to my email. It's really unprofessional from them.
Overall this casino offers great software with great games but I recommend that you choose some other casino to play and deposit and spare your self the bad live chat support and eventual problems regarding cash out. For this casino I give 5 out of 10.
Winbig 21 Casino Complaints
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