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Winbig21 Casino - Not fulfilling their payout obligations

RESOLVED

Complaint Info

Disputed casino

Winbig 21 Casino

Amount

€ 160

Posted on August 29, 2022

I have used a no-deposit promotion and I fulfilled all bonus terms. I have provided all identity verification documents. Winbig 21 has acknowledged my payout, accepted my identity info and said I'd recieve my payout in a few days. After not receiving my payout I went through a week or so of emailing them then the last email I recieved said they are experiencing payout delays because they're having problems with wallet partner. That's the last thing I've heard from them because now they won't respond to email or live chat. The payout is 160. Can someone help me or tell me what the next step for me would be in resolving this because I'm not letting it go.

AskGamblers
Posted on September 1, 2022

Dear @Trublesum,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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