Blacklisted

VegasCasino.io is added to our blacklist due to the fact they are operating without a valid licence issued by a regulated authority. This brand has also been exposed in offering pirated Novomatic games. Update 22/10/2019: VegasCasino.io is no longer operating.

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VegasCasino.io

Item: VegasCasino.io
Rating: 1
Author: Sharon D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 35 reviews

6.8/10

35 reviews

Complaint Response 9 complaints

3 days avg. 9 complaints

What we like

Accepts US players
Mobile Friendly
No country restrictions
Live Chat
Email support 24/7
Low deposit options
Fast withdrawals
SSL encryption

What we don’t like

Live Chat is not available 24/7
No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

VegasCasino.io Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://vegascasino.io

Established

2015

Licences

Costa Rica Gambling

Affiliate Program

Vegascasino Affiliates

Languages

English

Casino Type

Instant Play, Mobile, Crypto Casino

VegasCasino is a Bitcoin Casino which offers players an industry leading gaming experience which is second to none. You can choose from an array of games from the likes of Novomatic, Betsoft and Play’n Go. All games are available at the click of a button as no download is required to play at the casino and you can choose from over 200 different casino games. Players can also access the mobile casino via their smartphone and tablet devices. VegasCasino is licensed by the government of Costa Rica.

Restricted Countries and Territories

There are no country restrictions at VegasCasino but players should always check that online gambling is legal in their jurisdiction before they play.

Mobile Gaming

If you love nothing more than playing slots on your mobile device then you will be pleased to know you can log into VegasCasino wherever you are. Enjoy a selection of games including the famous 3D Betsoft Games on the go. The mobile casino also has the added feature of Live Chat.

Security and Fairness

All casino games are thoroughly tested by Gaming Labs to ensure fair and competitive pay-out ratios which provides players with maximum casino entertainment. To ensure the safety of players details at all times the casino also employ industry standard SSL encryption.

Deposit Methods

Bitcoin

Deposit Fees

Withdrawal Methods

Bitcoin

Withdrawal Fees

Currencies

Bitcoin

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-1 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Evolution Gaming, Betsoft, Play'n GO, Novomatic, Ezugi, BetGames, Endorphina, GameArt, Booming Games, Pragmatic Play, Fugaso

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

At the online casino players can enjoy a wide variety of different games to suit all skill levels, tastes and bankrolls. Play with over 200 games which includes video slots, jackpot slots, blackjack and roulette games, video poker and high limit games!

Whether you enjoy the thrill of 3D slots, 364 ways-to-win slots in high definition or even old school Egyptian styled slots VegasCasino has them all. All games are provided with exceptional graphics and awesome soundtracks. Some of the casinos most popular games include Book of Ra Classic, Sugar Pop, Gemix and Dr. Jekyll & Mr. Hyde.

Players can choose from a number of blackjack and roulette games where those who like to take more risks can also play games that are tailored for high rollers. Games on offer include European Blackjack, Pirate 21, Bitcoin Blackjack, American Roulette and European Roulette.

Finally there are over 10 video poker games with a variant to suit every gamblers taste. Choose from multihand games and classic single hand games. Play the likes of Jacks or Better, Deuces Wild, Joker Poker Multihand and lots more.

Live Games

Players can place wagers on both Live Blackjack and Live Roulette where you can see the game being played right in front of you. Again players can also place higher bets on the higher limit games. For all live games players will need to be logged in to view and play the games available.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

One of the perks you can look forward to at VegasCasino is their friendly live chat facility which is available between the hours of 6AM to 11PM every day. On top of this the casino provide 24 hour support via email. Players can expect a reply within 1 – 4 hours.

Suggest an edit

Complaints

Read the complaints other players have left for VegasCasino.io. Learn more about complaints.

Show all complaints

Submit complaint

VegasCasino.io - Deducted winnings 2,142.80mB with false allegations

After a substantial, big win VegasCasino.io refused to pay my withdrawal. KYC procedure was done successfully, but after that they set up a false claim that I would supposedly have a second account (or something related to that, they never exactly particularized) and removed my winnings.

None of their allegation applies to me:

(bonuses are) limited to one per
-user (I don't have any other user at their website)
-IP address (I have my own personal mobile 4G connection that I solely use myself, I just ordered a SIM-card, I can send a proof of my SIM-card and the connection letter dated 29 July 2019, if needed. No other person has been on the line - at all.)
-electronic device (false, I just played on my new computer that I got less than two weeks ago, no one else used it at all)
-household (only one VegasCasino.io account in my household)
-residential address (only one VegasCasino.io account in the address)
-telephone number (I never typed in any telephone number in the profile)
-payment method (I used my new bitcoin account I also just opened about a week ago)
-e-mail address and (no one else uses my email account that I used to register)
-any public environments (I didn't play in any public place at all)

The deduction of my winnings doesn't have grounds. Furthermore, as this happened just after a big win and not for example anytime before that makes it even more suspicious. If it really was the case that I had violated their terms, they could have and should have reacted earlier. They didn't, clearly because there was no breach at any time.

I put my trust in VegasCasino.io as a trustworthy casino and risked money by playing there. If I lose in a game, I will accept that I willingly took the risk to play, but as well if I win, I should be able to trust the site's fairness - I should be paid my winnings - I especially and carefully read and followed their bonus terms.

Unresolved

BTC2.1428

VegasCasino.io - Didn't get deposit bonus

So my issue is when I logged on to there website to make a deposit I first went to bonus tab for a depoeen sitting bonus. There I found a 50% deposit bonus and it stated to click enable if I wanted the bonus. So I clicked enable and it turned green meaning it was activated. I know this part of the procedure because I have deposited at this casino for last 3 or 4 years and I know when it turns green it's all good...so after seeing it turn green I went to deposit screen and made my deposit successfully. It was with Bitcoin so to b honest I have no idea how much I shod of started with because I don't quite understand Bitcoin. I just assumed my bonus was added in because like I said it was green and I didn't have any reason to think that it wasn't on there. Hence why I didn't contact them right away. So after I was done playing I went to history to see what time I hot bonus as u can only do 1 in a 24 hour period so I was gonna wait to deposit more when time was up. Upon checking history I didn't see my bonus and that is when I contacted support. They basically blamed it on a glitch and that basically I was s.o.l..(shit out of luck) I don't feel that this was right or a fair response. I didn't make the system have a glitch so why should I be punished for there glitch? I deposit ALOT of money into these casinos and all I expect is do what u say. I did my part. I activated bonus and deposited my money. Now I just want then to do there part and not make excuses for why they can't or won't. It's not even that much money (10 dollars) now it's just principal and being about what you say and advertise. Live chat was rude and snotty on top of it all...poor customer service..I believe in right is right and wrong is wrong and I'm not in the wrong here.

Resolved

$10

VegasCasino.io - Account closed and 5.2 BTC frozen without any further details

About 2 months ago I opened an account at vegascasino.io.
I made a depsit and got a 100 % welcome bonus.
I played through all wagering requirements and got my balance to approximately 5.2 BTC.
After this I attempted to make a withdrawal.
It got declined and vegascasino asked me for different kinds of documents to verify my account. I provided them with exactly everything they asked for and then I waited for an answer.

When I had sent them 2 emails, contacted live support several times and waited over a month they finally answered me. This is the only thing they said:

"Your Account did not pass Security Review and is permanently closed with all funds frozen.

The decision is final and we will not indulge in any further discussions."

I have no idea what has happened here. If some of my documents were not approved I would be happy send new ones, but they don't ask for anything at all. I do not understand how they can out of nowhere just close my account like this due to not passing security review.

And the fact that they specifically say that "we will not indulge in any further discussions" shows how completely unhelpful they are in this situation.

I do not know what I have done wrong.

I want vegascasino.io to review this case again. Please tell me what part of the security review I did not pass so we can fix the problem. Then I want to withdraw my legitimate winnings of 5.2 BTC.

Unresolved

BTC5.2

VegasCasino.io - Deposit made & confirmed, but still unable to play or withdraw

I have deposited 0.006771 btc
Dec 20th 2017, 01:52
Tx:
acb06c2ece45fc4d6710ad07f3c2e724dffeca0d639f94b78265921473adb3a6

My total balance shows the anount of 7.69mbtc. And have been confirmed. Please see attached file. However, I am unable to play or withdraw.

I have deposited more into account in order:
" To deblock your Account you need to deposit 1.63mbtc and with this 1.07mbtc on your Account we could revert BadTX and settle the debt made with the above-mentioned unconfirmed transaction."

I have deposited required amount. It had been confirmed. I still have no access to funds, cant withdraw, or play They have not done anything.please help.
I have contacted support many, many times. Emailed support, the finance department and have been given different reasons. I have submitted and did everything they required. And still have no access to play or withdraw. Email Support, and 24/7 online chat support either non responsive, ends chat abruptly, or offer no solution. they saod they will forwaRd issue to different department for further investigation. I haven't heard back. Not sure why the 2.71 deposit was declined to begin with.

Resolved

VegasCasino.io - Refuses to honor self-exclusion request

Hello - On 11/20 I contacted online chat and requested that my account be permanently closed due to me having a gambling issue. I was directed to email customer service with my request. I immediately sent an email requesting closure and self exclusion due to having a gambling problem.

I did not get a response until the next day in 11/21 stating they don’t do permanent closures, only short term because then I would never be able to play there again (kind of the point of me requesting the self exclusion since I have an issue). I again immediately responded that I had a gambling problem and was still depositing and needed for them to close and block my account for whatever the longest was they could do if they weren’t able to do permanent.

On 11/22 I still had not heard back and again sent an email reiterating the importance of closure since I was still depositing and really needed their assistance on being excluded.

As of today (four days after my original request, I have not heard back from them and my account is still open. I have deposited around $700-$800 US dollars worth of bitcoin since my original request. They refuse to close my account despite several requests. I would like my account closed and believe they should refund all deposits made after the original request. They are blantantly ignoring my request in an attempt to get more money from me. It is shady and very unprofessional.

Resolved

mBTC122.48428

VegasCasino.io - Denying payout due to unjustified accusations

Hello there, Vegascasino.io is refusing to let me withdraw my btc after I completed their rollover and provided all documents that they wanted. Initially they requested ID and proof of address - which I provided. They accepted my ID, but refused proof of address so I gave them a better one. Next they accepted my proof of address, but requested a photo of me holding my ID next to my face. I thought was odd, but didn't think it was weird enough not to acquiesce. Following this I did not hear from them for 2 days at which time I sent them an e-mail asking what was taking so long and if I could get an update. A day later they respond saying that I had relation to some other account that I've never heard of and that my account would remain under security review until I explained that account's relevance. They are denying payout. Please askgamblers could you help mediate this dispute between the casino and I?

Resolved

VegasCasino.io - Denied getting my KYC emails

Hello, I opened an account at vegascasino.io. I did a deposit and accepted the bonus. I won round about 14-15 BTC and after fulfilling rollover I ended up with approx. 12BTC. When I tried to withdraw 2 BTC, they asked for KYC. Everythings alright so far, but now it gets fishy: I first replied from the registered mail to the e-mail from the security department from vegascasino.io, if I could supply the documents requested for the KYC from another email, as I used a discardmail to register (I obviously checked their T&C before. Discardmails were not forbidden. PS: I don't like to get spammed). They answered and told me, I have to send them the documents from the registered mail. Fine, fine. I find a workaround and send them the requested documents. Problem now: suddenly they deny to get any mails with documents. I tried a few times to send them the mail. I contacted live chat, but nothing. To check, if maybe the problem was on my side, I sent the mails to other addresses. And surprise: no problem with submitting. I have no idea what to do... This stinks and I know I won't put any BTC on vegascasino.io anymore, but is there any way, any chance to get my money? 12 BTC is quite alot and feels so unfair to get ripped like this. I have all required KYC documents and proof (screenshots from live chat with date and screenshot of received emails with date) of what I accuse them. Further more I can obv provide evidence that the account at vegascasino.io is mine, that I won, fulfilled all terms etc., if requested. TLDR: Casino security department first got mail, than when email contains KYC docs, deny to get any mails.

Resolved

BTC12

VegasCasino.io - Refused to pay 452 BTC!

hello my name is dane and i learned about bitcoins only about 4 months ago, then bitcoin gmbling. almost 2 weeks ago i won a total of 452 BTC over a period of 4 days at vegascasino.io i first won 90BTC and then when they told me they needed to conduct a "KYC" know your customer review that would prevent any withdrawals until my idenity is verified. so i kept playing and before they disabled my account i was up to 452BTC!! so i imediatly gave them all the documents they wanted. snpshot of ip address, dirvers license,, 2 forms of address verification. they told me it would be 24 hours. 2 days later they wanted different screenshot, new pic of drivers license. then 2 more days pass and they wont ever respond. i get a phone call from a blocked caller who tells me they work for the casino and want me to know i will never pass the KYC review unless i agree to pay them! yeah, crazy. he also threatened to harm me and my family if i mentioned this and reepeated to me my address. i had not told one single person of my win. just the casino chat reps and myself knew. i opened the chat and told them what had happened and they acted like it was no big deal. told me to email the department doing my revieww. i did and they have never asked me about it, responded to it NOTHING! i am told via email on the 8th daay of waiting that i will not be allowed to hve all my winnings, ony 20BTC due to bonus abuse they claim. they say that i opened accounts under family members names and used bonuses. now this is NOT TRUE. my husband has an account-deposited and played there one time a long time ago and didnt use s bonus. when i opened my aaccount i told them th e names of family and their account info so it wouldnt cause any issues. they told me it was fine. then my sister had an account and pllaayed a handful of times. she doesnt even live in the same house or city as me and then my father opened an account to look around but he NEVER PLAYED OR DEPOSITED. during the KYC review they also emailed those people for their documentation. i helped submit all of it and it was perfect. everything was in order. so now all of the sudden they tell me ive abused the bonus syste,m. i dont even use bonuses when i plaay. they told me they were disabling my account i was to submit a withdrawal for 20BTC and then reply to the email that i accept there compromise. i submitted the withdrawal but then responded after it was proccessed that i do not agree with theeeem and accept nothing of the sort. i told them if i had really bonus abused or brpooken the rules they wouldnt have agreed to pay me anything therefore they know im not guilty. i am very mad at the entire way tthe bitcoin casino system works. its not set up with any sort of player protection or help should anything happen to them and the casino operators know thiis. so if a person wins biig and they cant afford to pay out-they find a way to screw them. im asking to anyone out there what can i do? where do i go? who can i hiree to help me? arrrre there any type of advocates out there? what can i do to ensure vegascasino.io has to recieve some ssort of punishment for thiis. i meea im in the USA true, but this is more than just gambling, they had someone call me to threaten, extort me. to threaten someones life is a crime and so is demanding payment from a person. please give me feedback. thank you i have attached few screenshots. one shows my balance when it waas high, it doubled from there. also copies of emails from them to me. they deleted my entire ccount and i cant access ny trnsacctyion detsaills, however i do have the details in coinbase. they also deleted my sister and husbands accounts sio there is no way to view theyt didnt really play there. in the email tehy stte that they notified my family members of KYC verification, and also the closure of their accounts. they did not. i had them send in the documents and practically did it for them so it would be codrrect and fast. but the casino never sent any email asking for the items, even though they told me they did. i know its because they were trying to find a way to not pay me. but there wasnt anything id done wrong. EXCEPT WIN!

Resolved

VegasCasino.io - Closed my account and void my winnings with no reason at all!

Hello Askgamblers , The reason for writing this complaint is this On March 17 2016 i registered and deposit 0.65 btc and played on the casino with their welcome bonus of 100% so i started playing with my 1.3 btc and lost... After that i decided to make another deposit of 1.18 BTC and i got a bonus of 50% that was 0.59 and i started playing with 1.77 BTC finally after completing their wagering requirements that was attached with the bonus i end up winning 18 BTC. Then i decided to withdraw 10 BTC and they requested for some documentation. I send them all they asked for the verification and after some days on march 21 2016 they send me that reply Dear , You are hereby notified of account closure due to a breach of our terms and conditions. Funds have been voided and support will not enter into any further discussions on this matter. Regards, Security Department I send them emails and i try to talk to their live chat and i got no answer at all... And i am ending saying that i have read their terms and conditions and i cannot understand what is the problem and i think that the only problem is that i just got lucky and won!!

Resolved

BTC18

Complaint Statistics

Resolved 7

Avg. Amount $ 9,008

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

6.8/10 ● 35 reviews

Top reviews from our players

miretics

8 years ago

10/10

Nice look and huge selection of games, playing there since few months and never got issues, support is pretty responsive as well, just got an email yesterday for a new competition and definitely will be part of it. Always got payout in less the 30 minutes and no verification required, not much to complain about.

Could offer more live games and promotion for table players like me to maximize the experience but an overall nice experience and really helpful people behind it.

stef0101

8 years ago

10/10

By far the best casino where to play for btc! Great games and helpful support! Payout in minutes better than BItstarz.

jhcmtg855

8 years ago

10/10

Game selection and support.

Support is new and they are much more with it. I've dealt with a great agent named Carl who is the nicest and super easy to work with. He deserves kudos and credit.

No live casino slots but everything for most part is spot on.

thesourc3

8 years ago

2/10

I agree with the reviewer who posted right before me - I've wagered a significant amount at Vegascasino (even more at Bitcasino), and am a VIP. Things used to be great at Vegascasino when they actually had promos and weekly drawings, but lately the casino has gone WAY downhill. You would think that a casino would offer you something for being a VIP, but instead, they actually REDUCED my % completion for a $200 amazon gift card that I chose as my gift after hitting a certain amount of playthrough. I was around 85-90% complete and one day they reduced it down to less than 10%....now I would understand say if the gift I had chosen was for bitcoin due to the increased price, but a $200 gift card back when I started the play-through for the gift is still worth $200...why would my play-through amount be decreased significantly? I'll never know, bc I've contacted "VIP" multiple times with either the response "its correct" or no response at all. I used to recommend people to play here whenever I could, but lately I wont even play here let alone me recommending it to anyone else. Unless vegascasino makes some dramatic changes, I will NOT be playing here anymore and I'm sure the same can be said for the majority of the VIPs.

They don't know how to treat VIP players, rather they take away points from them rather than give them bonuses. No bonuses, no raffles anymore, nothing. There are many better sites you can play on these days, I'd stay away from Vegascasino until they can get their act together. Just being honest. There is absolutely no incentive to playing here anymore.

localbtcsup

8 years ago

3/10

Game selection is great.
Live casino options are good.
Payouts are mostly processed quickly

This casino has gone way downhill since new staff was put in place. The VIP agent I have dealt with is Simona who is unresponsive and lacks any knowledge of what VIP is. I am warning those new players that since staff has changed this casino has become very unreliable and I do not recommend playing. Also notice promos have basically been shut down to nothing and this makes me suspect change in direction.

jc101785

8 years ago

9/10

By far a great all around bitcoin casino. The most important thing to me is speed of withdrawals.

They crush the competition with this as its basically instant. I have never waited more than 2 minutes to receive withdrawal.

I cant understand all the negative feedback and am responding mainly due to the last review from samuelchris as you need to be exposed as a sore loser. Don't badmouth and lie just cause you lost. Everyone loses and I myself have been on a terrible run lately but my overall experience is positive and I have tested out a bunch of others and let me reiterate that this bitcoin casino is the best one.

Lately they have become stricter on reloads but 5 per day is great.
As vip they changed a few minor things but no real complaints.

Jetzoo1

8 years ago

10/10

It is a great casino, and their is great variety of games to choose from. The payout is rather fast and the staff quick to respond to any issue. By far the Best Bitcoin Casion

collinjamie85

8 years ago

10/10

This bitcoin casino is best among many good casinos. the support staff is what puts this casino at the top.

Just yesterday I had a large withdrawal and Clara one of the support agents went above and beyond to ensure I received my payout as fast as possible.The games are amazing and payouts are instant.

I strongly recommend to all players as this casino is way better than competitors such as 7 bit or fortunejack.
PAYOUTS ARE INSTANT

Nothing to dislike here the best bitcoin casino around. Only recommendation would be ensuring mobile access to free spins or blackjack bets.

TimmyN32

8 years ago

10/10

Great casino. I'm new to Bitcoin and this casino has shown me what an advantage of having bitcoins can be. Great games. Great service and hassle free deposit and withdrawal. Thanks for the great service!!

Haven't found anything I don't like yet. There are a lot of games I have yet to try.

Jhcmtg85

8 years ago

10/10

By far the best bitcoin casino out there. Support staff is level above any other online casino. Lilly is by far the best host I have ever come across as she is always willing to fix an issue or just talk if I am having rough day. She is a gem.

The game selection is fantastic and most importantly PAYOUTS are INSTANT. I can confirm as I have just received it 30 seconds after I requested.

Amazing and best Bitcoin casino.

Nothing besides occasional maintenance that happens once every few months.