After being notified that Uptown Aces Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Uptown Aces Casino is being added to our blacklist.
Uptown Aces Casino
- Instant Play
- Mobile Casino
- User-Friendly Interface
- 24/7 Live Chat Facility
- Weekly Withdrawal Limits
- Customer Support
- Responsible Gambling
Bank Transfers: 7-15 days
Card Payments: Not offered
Pending Time: 72 hours
Support Toll Free Telephone: 1 888-492-9309
Support Phone Regular Telephone: 1 657-208-5477
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Uptown Aces is a RTG casino that provides a selection of casino games which include table games, slots, video poker, specialty games and of course their world famous progressive jackpot games. The casinos full collection of games can be played instantly through a compatible flash browser. The casino also provides a small selection of Real Time Gaming slots via their mobile casino. The feel of Las Vegas is bought to your home with the look of neon lights and banners which is the main theme of Uptown Aces Casino. Players can play in a safe online environment with a user-friendly interface and easy to access games.
Uptown Aces Online Casino is owned by Deckmedia N.V and is licensed in Curacao.
Real Money play is open only to residents of those jurisdictions where such participation is legal and not prohibited. Players from the United States are not permitted to use the casinos Interactive Gambling Services.
Slots play a massive part of Uptown Aces Online Casino which a range of 5 Reels Slots, 3 Reel Slots, Bonus Round Slots and Progressive Jackpot Slots. They have all been carefully catagorized into section to make it easy for players to choose the exact slot they want to play, or to simply browse the full collection all in one go. Some of the casinos most popular video slots include Aladdins Wishe's, Aztec's Treasure, Crazy Vegas, Green Light, Hairway to Heaven and Henhouse.
The casino boasts an impressive selection of table games too which include the likes of Let em Ride, Face Up 21, European Blackjack and Caribbean Stud Poker.
Video poker games range from 1 Hand Games to 3 Hands Games and 10 Hands, 52 Hands and 100 Hands Games. Games include Aces and Eights, All American Poker and Bonus Poker.
There is also a selection of Keno and Bingo Games as well as a range of Scratchcard Games.
The casino does not currently offer any Live Games
The mobile casino has been optimized for use on Android and iOS devices and includes a selection of casinos Real Time Gaming casino games. Your favourite gaming environment can now be played at the touch of your fingers and a click of a button, anytime, anywhere. Their mobile casino is safe and secure and can be accessed anytime from your smartphone or tablet device.
Uptown Aces always have a personal agent to hand to help. Answers to many of the most frequently asked questions can be found on the casino FAQ's page, however players can also contact support 365 days a year.
- Live Chat agents are available to assist 24 hours / 7 days a week
- Players can contact support via Email, Telephone and Skype
Security and Fairness
Uptown Aces Casino guarantees fair game-play at all times through the use of a certified and audited Random Number Generator. The casino also employ industry standard security protocols which include 128-bit SSL data encryption technology to ensure all transactions are executed in a totally secure manner.
Recommended by experts
SCAM! They gave me free spins for my birthday, I passed the playthrough then they said that I was not able to get no deposit bonuses and took my money.
Standard RTF platform but a well run casino. The only reason I don't rate them perfect is the 72 hours it takes to get paid. This is a legit, prplofessional operation and one of my favorites!
It be great if you didn't have to win before Wednesday to get paid the same week but what ya going to do. You will get your money in 72 business hours.
I have had 2 withdrawals from this casino. The verification process was quick and from the time I requested my withdrawal, it was In my bank account the following week. Unlike other casinos that take over a week just to confirm your withdrawal.
I have made a very small deposit, after that I have played a free bonus. I won 500$. Even my deposit was below $20, they made an exception and they paid me the free bonus winnings.
Uptown Aces casino is a very reputable casino! Great support team! Regarding the reliability and timeliness of payments they are definitely on top.
I cannot say anything bad about this casino! Definitely Uptown Aces is the best casino!
I just recently started playing at uptown aces again and I managed to hit both a $9500 on Naughty or Nice and $16,000 jackpot on Paydirt and I am currently awaiting verification so that I can withdrawal with a balance of $19k. I have tried tons of sites and none of them have come close to letting me play as long as I have on this one with very few deposits even if you ignored the 2 huge wins that I hit.
So far they have been really cordial in the live chat and are definitely a top tier casino by everything I can see.
Nice RTG casino from the Deck Media group which is also representative for f.e. Slotocash, Spartan Slots, fair Go, Desert Nights and others.
They offer a lot of bonuses and they pay out.
ID verification was in 3 days and also the pay out, to my Skrill account, was in 3 days.
Their slots are great and have many different free spins or bonus rounds.
The Deck Media group has to show better they are a real compagny.
The license number has to be on the mainpage, which not all Deck Media casinos have.
The deposit options has to be on the mainpage which is not at all casinos, like Slotocash.
Allthough the is a little sentence, the Deck Media has to improove their selves in letting to know people gambling is for 21+ in the U.S.
That sentence is not enough.
All Deck Media casinos needs the sign from 21+, in red/white on the mainpage.
There are more RTG slots, it would be nice is Deckmedia would add more slots.
I have a feeling more RTG casinos are attached to the Deck Media group while at non- Deck media group casino I also dont get all the bonuses and more like free chips or free money or deposit bonuses.... Thats very curious after my winnings at Slotocash, Uptown Aces, Grande Vegas and Fair Go casino.
Like all RTG their machines can have big swings. They always had a good bonus that let me play rather than just watch my balance drop to zero. I finally got lucky and cleared the bonus. The verification was quick (24 hrs) and the cash out was about 2 days (bitcoin) which I didn't think was excessive. I gave it an 8 only because some other casinos offer instant cash outs. Other than that they would be a 10.
Once I cashed out I no longer get bonus offers through email and have limited bonuses available on the site. I"m still okay with it.
Like the RTG software, I also have hit good a few times here, my stupidity I blew it back, but at least I won.
I dislike the way I was treated by live chat rep tonight and the way the software ran. I was playing treasure tree, hit play and reveal all, the screen froze up so I tried it again, play and reveal all, the screen stayed frozen but the FREE GAMES Won Sounds played out loud.
So I waited a second the screen was still froze so I exited and went right back in, but no free games, so I played 2 more times, to see if it would repeat the last 2 games or whatever but still no free games. And Treasure Tree has a distinct special music when free games are won. So I go to live chat ask the rep to check my issue by history of last 5 spins, she says everything looks fine, so I asked to view my history and I am told I cant view on my end, even though it is in fair gaming terms on their site, so I am typing some more questions etc...
And they just disconnected me. Waited on hold for total of ten minutes during chat to get hung up on.
I have dumped a bunch of deposits here and get treated like dirt maybe cuz I'm not high roller or whatever, but the service has been horrid lately and this mad me frustrated enough to no longer play here. Not a great way to keep a fish around that plays numerous deposits a week. got in chat again for 45 minutes, no free games either.
So congrats to chat rep, straw that broke camels back, you just lost a loyal player and my boyfriend.
Typical RTG casino but I can always seem to play for a while on my deposits. I haven't had to much contact with their customer service but they seem pleasant. They offer quite a few bonuses and I use them all. Most importantly, they pay!!! Withdrawal takes about a week total which is fair enough. I'm giving them 10 stars because I've never had any issues or problems with them and they actually in a timely manner. Oh, and did I mention that they pay?
There is nothing to dislike about uptown aces. They pay. :)
• A+ Customer Service
• Bitcoin and other deposit & cash out methods available.
• Cash Out average time for Bitcoin is 3 business days from all my cash outs.
• New Games are released from time to time.
• Great deposit bonuses and no deposit bonuses available!
• Fair play
• Weekly withdraw limit of 1 time per week for Bitcoin.
Uptown Aces Casino Complaints
20 of 24
avg complaint life