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Blacklisted

After being notified that Uptown Aces Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Uptown Aces Casino is being added to our blacklist.

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Uptown Aces Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 26 reviews
7/10
26 reviews
Complaint Response 26 complaints
2 days avg. 26 complaints
What we like
  • Instant Play
  • Mobile Casino
  • User-Friendly Interface
  • 24/7 Live Chat Facility
What we don’t like
  • Weekly Withdrawal Limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Uptown Aces Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://uptownaces.eu
Established
2012
Licences
Curacao Gaming Control Board, Cyprus Gaming and Casino Supervision Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Uptown Aces is a RTG casino that provides a selection of casino games which include table games, slots, video poker, specialty games and of course their world famous progressive jackpot games. The casinos full collection of games can be played instantly through a compatible flash browser. The casino also provides a small selection of Real Time Gaming slots via their mobile casino. The feel of Las Vegas is bought to your home with the look of neon lights and banners which is the main theme of Uptown Aces Casino. Players can play in a safe online environment with a user-friendly interface and easy to access games.

Uptown Aces Online Casino is owned by Deckmedia N.V and is licensed in Curacao.

Restricted Countries

Real Money play is open only to residents of those jurisdictions where such participation is legal and not prohibited. Players from the United States are not permitted to use the casinos Interactive Gambling Services.

Virtual Games

Slots play a massive part of Uptown Aces Online Casino which a range of 5 Reels Slots, 3 Reel Slots, Bonus Round Slots and Progressive Jackpot Slots. They have all been carefully catagorized into section to make it easy for players to choose the exact slot they want to play, or to simply browse the full collection all in one go. Some of the casinos most popular video slots include Aladdins Wishe's, Aztec's Treasure, Crazy Vegas, Green Light, Hairway to Heaven and Henhouse.

The casino boasts an impressive selection of table games too which include the likes of Let em Ride, Face Up 21, European Blackjack and Caribbean Stud Poker.

Video poker games range from 1 Hand Games to 3 Hands Games and 10 Hands, 52 Hands and 100 Hands Games. Games include Aces and Eights, All American Poker and Bonus Poker.

There is also a selection of Keno and Bingo Games as well as a range of Scratchcard Games.

Live Games

The casino does not currently offer any Live Games

Mobile Games

The mobile casino has been optimized for use on Android and iOS devices and includes a selection of casinos Real Time Gaming casino games. Your favourite gaming environment can now be played at the touch of your fingers and a click of a button, anytime, anywhere. Their mobile casino is safe and secure and can be accessed anytime from your smartphone or tablet device.

Support

Uptown Aces always have a personal agent to hand to help. Answers to many of the most frequently asked questions can be found on the casino FAQ's page, however players can also contact support 365 days a year.

  • Live Chat agents are available to assist 24 hours / 7 days a week
  • Players can contact support via Email, Telephone and Skype

Security and Fairness

Uptown Aces Casino guarantees fair game-play at all times through the use of a certified and audited Random Number Generator. The casino also employ industry standard security protocols which include 128-bit SSL data encryption technology to ensure all transactions are executed in a totally secure manner.

StallCation

Complaints

Read the complaints other players have left for Uptown Aces Casino. Learn more about complaints.

Show all complaints
Uptown Aces Casino - Withdrawal refusal due to delay in account verification

On 4/23, I registered and rolled over with a $20 no-deposit bonus to $101.16.

In order to proceed with the withdrawal, follow the terms of service, complete the account verification, and withdraw, please bring the image of both sides of your driver's license, the image of the gas bill for proof of address, and your driver's license next to your face. A total of 3 images were sent to the document data verification team by email on April 24th.

On April 27, I received a reply that the document data was unreadable and sent the document data with increased resolution.

On May 3rd, I received a reply saying that the document data was unreadable, so I sent the document data with a high resolution of 4096 x 3072 pixels.

I have never had an experience of not being able to authenticate my account because I could not read the document data submitted to other casinos.

After that, I felt that sending more high-resolution document data would be a waste of time, so I requested that the account verification be completed with the document data I had submitted.

On May 8th, I felt that the excuse of not being able to read was unreasonable, so next time I received a new additional request that there are characters that I can not confirm and that I should send the official translated document data.

On May 11, more than 90 days had passed since the date of issue of the gas bill with proof of address that I had submitted. A request has been returned to send the translated document data.

As expected, I think that I can not exchange anymore, and I will submit a complaint.

I just want to withdraw $101 after my account has been verified with the submitted document data.

Thank you for your cooperation so that we can resolve this issue.

staus Unresolved
$101.16
Uptown Aces Casino - Bitcoin is no longer an option for me

May 7th - deposited 25.00 and activated the Bonus. After the free spins I won 49.94, assigned playthrough should of been $1498.20. Instead it showed $4494.60.

I was absolutely "ALARMED". I have never had a problem with this casino. I had won $1000 and I was having issues withdrawing that amount due to the playthrough continued to show I had not met my wagering requirements!

I immediately got on the chat and emailed the support team that I wanted to withdraw immediately. I received an email giving m2 choices 

  1. They stated I was welcome to allow 2 additional business days for the team to review my account to offer info what may have happened. All I know is that I won that money fairly did not want to wait. 
  2. If I was not pleased with waiting that I was eligible to withdraw.

Little did I know that out of the blue once I set the withdrawal up with my bitcoin, which has been the withdrawal method I have used for years with this casino, it would be thrown out of that withdrawal option! What a coincidence!

Now I am in a situation where am unable to receive Wires, due to I belong to a credit Union , they do not accept these transfers, also they do not accept out of the country checks. I explained this to the chat, there answer was to me, go open a bank account that accepts wire transfers! I explained I am disabled I am not able to do that, so they said they could not assist with any other options for me.

I find it hard to believe after all these years with no issues on Bitcoin Withdrawals that the moment I have an issue with a Wager Discrepancy that I noticed that Bitcoin is not an option for me! Amazing it still shows to be an option for everyone else and it is also being advertised as an option on the site!

I would like to receive my winnings via the only withdrawal method I have access to.

staus Resolved
$1000
Uptown Aces Casino - Withdrawal denial over and over

I requested a bitcoin withdrawal of $650 which I sent a chat with customer service to verify that my verification was confirmed and good since I had an issue once before with the withdrawal process and it was fixed upon sending in my verification my first time withdrawing. This would have been my second withdrawal since playing with this casino however after weeks of goi bc back and forth I have yet to receive my funds. Now my balance is up to $1200 and I would like my payout. I have reached out on multiple occasions and have been told that I was sent emails that I never received. I even reached out to my email support to ask them if there was anything in the way of receiving their emails or if they could find any issue on their end that would be keeping the emails from arriving to me. They confirmed that there were no emails sent to their server for my specific email address, so there isn’t anything blocked on my end. Upon talking to multiple chat agents. I have also asked for copies of the chat conversations between agents and me that I never received and not once has anyone from an upper level tried to contact me I have sent emails to the security team as well as support and I have screenshots to verify all of this as well as some screenshots of chats that I’ve had with agents. Their phone number does not work, so therefore I’m not able to contact anyone except through email and chat and they will not help me get in touch with anyone higher up in order to take care of this, so this was my last resort.

staus Resolved
$1200

Complaint Statistics

Resolved 21
Avg. Amount $ 1,796
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Top reviews from our players

Love this casino, great welcome bonuses and emails with daily and weekly bonuses and a play all night weekend bonus. Payouts are simple

I have no dislikes yet, A very trusted easy going way to play online without worrying about not getting payouts like I've encountered with some other sights

At first, I was never winning at uptown aces, and had already deposited multiple times. I complained to customer service and was threatening to cancel. But I gave it one last go, believe me!

I then won a nice huge amount, which ended up being the most I have ever seen from an online casino. From that point on, I frequently daily play here!

The thing with Uptown, is they do pay out pretty well. I justified this by getting some friends to join in and they too have won, however they kept playing and lost although they could've withdrew if they wanted to.

I can also say this is the first casino I have ever won a random jackpot in so again, and again, you will find me playing here.

After I won a couple of payouts, they have restricted my profile to a cashback only account. I was upset because I miss redeeming LOVEWKNDUPTOWN, one of the weekly bonuses that I couldn't wait to redeem no longer works for me. Its okay though, I would understand their reasoning behind it.

No matter what though, whether I win or lose, getting free spins here and there is the excitement of it all. Uptown Aces hasn't failed me since

This was a crazy casino that I’ve ever met since the time that many casinos have retracted to the U.S continents, you know why? The reason is simple first the casino is daring to give a whopping bonus to their entrant that will play for their casino for the first time and this will be credited by what I said (bulky) Uptown Aces have many promotions that you can get in and enjoy with! They are combination of the first deposit to sixth deposit! The first deposit was bold and you will get more than two times than any 100% deposit RTG casino you know this comes a 250% deposit bonus, personally this was an admirable bonus but unluckily I didn’t get all of it because I choose their another deposit bonus as substitute.

Getting their bonus was well done, and it contributed a lot to my experiential superb commendation for their casino. This comes up with just a conservative thirty times other bonus indicated you need to add up the bonus and the wagering, then you need to get of the wagering and I’m so happy about it because I cash out the winnings from this amazing bonuses! Uptown Aces was surprised me from its whole form and distinction, after I made a withdrawal to them they didn’t even changed. There casino is still keen in accommodating existing players like me.

Even if I had some delays in getting my preliminary withdrawal this process after waiting. The casino ask for my sorry and promised that this will not happen again. The casino sometimes become sluggish from their graphics and I think its because of the connection between them and my internet I don’t know if others will encounter this weird stuff.

Uptown Aces casino is sure to be a really must try casino. You need to experience their accomplished service.

Decent bonuses, 75% and up depending on games played. If you use Bitcoin, and I highly recommend only using Bitcoin, the withdrawals will come in 3-4 days, not as fast as they should, but better than some casinos.

After several payments they started demanding documents that were unnecessary and time consuming so I no longer do business with them.

They constantly send me offers/promotions and then don't honor them. I consider that fraudulent.

Sum up : not the worst but not the best either.C+

A great RTG Casino that offers many bonuses. After every deposit you can get a 2nd chance by using a coupon code usually available from free bonus cash to free spins. These no deposit bonuses have a max cash out.

Their staff is great and always there to help. I have cashed out successfully and would recommend this casino to RTG fans.

Not the fastest payouts, but they do payout within 3 days or so.

Probably the best online casino I've ever played at. Games are fair--I hit royal flushes, 4 aces and 4 deuces more than once. I have won more than anywhere else--which is why I keep playing. They've always paid me winnings.

Bonuses are pretty good; the good thing is they have bonuses for all games not just slots. They accept Bitcoin, which the only way I'll deposit.

Overall, I give them a 8.5 out of 10.

Payments are a little slower than they should--Bitcoin withdrawal should not take 2-3 days to process.

Does anyone know what Uptown Aces was formerly called? I do. It was Desert Nights Casino. Its logo showed a camel on a sand dune, with stars in the night sky. Quite nice that! Many years later, it became Uptown Aces Casino, probably with a new management in the camel's seat...or should I say in the limo's seat. Yeah, an upgrade, hehehe.

Uptown Aces certainly have come a long way, in terms of contemporariness. Everything looks great now. Their promotions are no lesser than any others, sometimes even better. Everyday is fun day. Everyday there's something to play. The only thing is, whether you want to play it or you don't, that's all. I must admit that I was attracted to their promotions so many times before, have even taken up some of them, but never won anything so far, so it slowly became dreary! Just like with all casinos that belong to MG!

True to its roots, Uptown Aces has remain a true RTG casino, unlike Tradition Casino, for example. Is this for better or for worse? I cannot really answer that, simply because of all the necessary experience that I lack. I'm a Playtech man, you know that! But I do admit that Uptown Aces have some nice features and characteristics, just like any sophisticated lady. Ease of navigation, ease of choosing promotional offers, ease of making deposits and withdrawals, ease of choosing what game to play, ease in a lot of things...except in getting paid! Hahaha.

Yep, if only all RTG casinos can be like NetEnt ones, or like those multi-platform ones, with lightning fast payments that make them number one, with games so beautiful and good they are second to none. I don't know. Maybe some RTG casinos do make payments within 1 or 2 days, but most of them are giving nothing more but delays. Yep, I may indeed be wrong with this one, not had any withdrawals, not a single one. Ah well...there are so many casinos out there, not just one! But at times, I do wish I could go places with Uptown Aces!

Uptown Aces Casino is one of many online casino which offer video slots from Real Time Gaming software. I like their website, it is quite better than at some other casinos and this is why I like it.

You can choose between instant play or download mode. I choose to download their software and after I installed, I created account. But before that, I came to this site because I found some no deposit bonus of 31$, I think.

It was a while ago, maybe three or four months. I like to play Real Time Gaming video slots and this no deposit bonus was good. After I claimed it, I played with it around 30 minutes and later I got busted. I lost the money. But I had some nice time while I was playing it.

I think Uptown Aces Casino is a decent casino. They have some complaints here at AskGamblers, so I do not know what to think about it. Most of complaints are solved too which is good. Many complaints around different casinos are because some players break the bonus rules, but there are also complaints which is casino fault.

I do not think I will make deposit here in near future. I do not know why and what could be the reason. Maybe because I like to play with no deposit bonuses at Real Time Gaming casinos. And I also saw some complaints and I do not trust so much into this software brand casinos.

Otherwise I had some nice time while I was playing with the bonus. They offer some nice welcome bonus too, 216 % match deposit for first deposit is good and the W.R is 35x(d+b). I do not like their W.R, I would like to see lower W.R. But i think if you have luck you could easily clear the wagering for this bonus. I will rate this casino with 6 stars, I do not see anything special about it.

I started playing at the Uptown Aces earlier this year, and I must say - this Casino is the top of line. Fast payout, prompt response in the live chat, fair games. I love to play all casino games, including slots, roulette, blackjack. Was hoping to get better at my videopoker - was thinking to make the Uptown Aces my main videopoker Casino.

I am a bonus player, and the bonuses - I think all - cashable - had been beyond generous. They would give a "truejackpot" bonus (about 125%) every month or so, and it would allow to play all the casino games, except, perhaps the live roulette. Well.

All was very good, until I came back after some absence only to find out that my account is restricted and is not approved for bonuses more than 60%. Finally, a Casino Staff, in the live chat said - that it is the management decision, and there is nothing that can be done to un-restrict my account. So.. I closed it. Will be playing their sister (or is it parent?) casino - SlotoCash, from now on. More below - in the "dislikes" section of the review.

My main issue is max bet = $6.5 rule. - So it was when I started. Now it is $10 max, when playing bonuses. As I understand, this is to prevent so-called "advantage players" to effectively use the two-tier bet strategy when playing a bonus (set a target, bet big, if the target is met, minimize the risk by betting small). Well, it does not seem as the best solution - first, one could get around just by playing lower volatility games (e.g. win 200x at slots, finish the play-through with the same bet at blackjack). The best solution is to restrict max and min bet for each every game, dependent on its volatility...

Which apparently a lot of casinos do - for example, Las Vegas USA or Club World group casinos do that. I specifically wanted to know, if I was somehow flagged as an advantage player - because I do by best to avoid that (it is very boring to play with the minimum bet) - I wondered if this was the reason my account got restricted. I could not get the clear answer. Oh well. It was good while it lasted. Farewell, Uptown Aces. I will cherish the memories. This is the reason for 7 stars and not 10.

Inactive user
8/10

Uptown Aces Casino at first glance, has all the necessary ingredients to be the main course among the delicacies of today's online casinos. The ambiance it is based on well-known design RTG platform, the atmosphere in the environment is contagious original to the extent that such perfection can be cut with a knife, and it looks quite nice thanks to the latest version of the software. This is one of the newer casinos coming from the RTG platform and is stationed at Curacao, and started operating in September 2014 when practically Desert Nights Casino shared, and thus created this excellent RTG casino which I'll share their mostly positive experience.

At the beginning I was a bit suspicious because I have in recent years experienced a few unpleasant experiences with casinos in this group, however, very quickly this idea proved to be wrong because I'm after your first deposit, and especially after the requested payments remained positive shocked professionalism that comes from the premises Uptown Aces casinos. Most often I played Achilles slot in which I have so far invested over € 150 in the last 7 days. The current situation at the time of writing this review was € 340 which is my taste and needs a very solid performance, since this is one relatively new experience in the world of internet gambling. My first deposit I made through Neteller.

Customer support is excellent and generally is one of the fastest in the group RTG casinos. It is available via email, phone and instant messages. I have personally used this method during the last verification of my documents and I am very satisfied with this part.

This casino accepts Neteller, Skrill, Bank Wire, Visa, MasterCard and Visa Electon to deposit, and withdraw is available via Direct Payment, EcoPayz, Ukash and Bank Wire. Payments are on your account within a few days, but you must send documents before any withdrawals are processed. Uptown Aces is definitely a place where everyone will find something for themselves and will get a lot in return, trust me on that and install it today Uptown Aces casino client.

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