Page 2 – Player Reviews for Twin Casino

So far, so good. I've played at several other casino sites but this one is definitely in my top 3! May become my number #1 once I become more familiar with the site. Excellent game selection. Super fast pay out (I was lucky enough to cash out some winnings and was paid in under 24 hours). Easy customer verification process. Friendly and quick response from LIVE CHAT. Two thumbs up

Only thing so far that I can think off is that they don't offer INSTADEBIT as a means to deposit. And no fault of their own, there was a glitch in the system when I went to withdraw some winnings. I wanted the money to go onto my credit card but for some reason i was told to select another means to withdraw until they got the problem fixed.

I decided to try Twin yesterday because I had a $10 prepaid voucher to use and Twin accepted $10 deposits to receive their match offer and bonus spins; others would not offer a match at $10.

Well, so far I played with $10 + $10 match and got 40 bonus spins on day 1, won about $350, withdrew $250 last night, went to bed then woke up to an email from Twin that my withdrawal was approved, and another one from the processor that they had received the withdrawal request.
That was super fast! It will probably be tougher to make withdrawals if my winnings are bigger (telling from experience with other casinos), but maybe not.

Great experience so far!
-Low deposit requirement for bonus
-Withdrawals are not locked in for many days before processed! What a relief!
-Good loyalty rewards that I have no seen anywhere (I got bonus spins, free cash and more bonus spins just for playing? I'll take it!)
-Very mobile friendly

I have not had to contact their support yet as I just registered yesterday to play on Easter weekend, so I cannot comment on that and that's usually what I find dreadful with online casinos.
Support will always tell you to fix your issue, you have to contact x or Y department via email. Hopefully this is not the case with Twin.
One thing is that although I find the website very mobile friendly and fast, my game did crash many times but I think it might be because of the game platform provider. Not sure.

- good selection
- good loyalty
- fast deposits
- lots of options
run on good RTPs
- games seem fair
- good bonus options.
- fair wagering requirement
- chat is always on

Verification is slow and painful. especially from an Indian First Nation in Canada. (still not verified) even though i was told i was verified.
After a lot of deposits and a move up in loyalty they still need more documents for a withdrawal ( still haven't received).
Bad experience with the Chat! did not want to put me thru to the loyalty chat. (have transcript)

NIce visuals fast payment no probs. They also got almost every slot which is important for me. I like the promo and the LiveSupport is very nice too!

Since now nothing very special what I can say about this casino...
Maybe they could do some more no deposit offers, but well, that's a thing for every casino. :p

After the end of the match all information about your bet is saved in your account history, none hides any information or manipulate with coefficients. The money transfer is quick and you don't need to have your ID verified, everything is made so that players could feel themselves as comfortable as possible.

Sometimes I play slot machines, as you can get free spins weekly, I’m no expert in slot machines, but everything looks completely legit. I’ve never had any problems transferring my money, only once I’ve been asked to verify my personality.

I previously left a positive review due to fast cashouts however recently things have changed.. it has been over 72 hours an my payment is still pending... I'm playing on other casino sites to avoid risk losing my cashout which I have loaded up but its taking forever.

I used to think this casino was different from others as they had fast cash outs and did not use the "payment delay" tactic to entice you to play more and therefore lose the money. In fact I've had cash outs that process to quickly in the past that I had wanted to reverse... However as I write this I am playing at Loki casino waiting for my twin payment to be processed... It feels pointless playing on a site if you don't feel like your gonna get paid.

My favorite Casino hands down!
- Easy and quick verification process
- Many deposit options, including Siirto which is great for us Finnish people who can't use trustly and want fast withdrawals
- The rewards from loyalty program are significantly better than in other casinos, of course leveling up could happen a bit faster ;)
- Setting deposit limits, self-exclusions etc is very easy and doesn't require you to contact support
- Good, modern design with best games and promotions

Good selection of games available, lots of choice
Site reliability - rarely had any technical issues
Live chat is usually available and responds quickly when it's your turn, I've been on other sites where it can take a long time to get a reply

I had a number of issues with TwinCasino unfortunately. After a win, I requested a withdrawal using the same method of deposit (mastercard). They email me telling me that not only was it rejected by my credit card company, but that my account needed also to be verified. I understand being verified but find it strange that they wouldn't tell me I needed to be verified before my bank rejected it.
The put the money back into my account and I started the process of verification. I send all the documents to them and get this message: " Hey Kevin, Thanks for sending over those documents, we have received your Proof of address and it was positively verified, however your ID is expired and you also need to send back side of your Credit card with 4 corners shown.

Kindly send :
Proof of Address:
- A copy of a recent utility bill or bank statement showing your name, address and date of issue. By recent we mean not older than 3 months and it's also important to mention that we won't accept a mobile bill as utility bill. back side of your Credit card with 4 corners shown."

I did have to re-do the credit card, but it made no sense they told me my my address was positively verified, and then ask me to send proof of address again. Then they tell me my license is expired when it expires on my birthday in September. They then acknowledge over live chat they made a mistake in reading my license information wrong. Due to these delays, I deposited more. Granted they did compensate me for it with a bonus, but it was still aggravating.

I then sent a request to withdraw via Wire transfer. I put in all the information, and even went on LiveChat to make sure I had it right. One of the LiveChat agents didn't know about one of the address fields if it was the bank's address or mine, went to check with someone, and came back. I told the ;LiveChat agent everything I had entered (ie: what each box meant) and he said it was correct.
I took a print screen shot showing their reply to me plus that I had all the information filled out.

One week later, still no deposit and now LiveChat basically can't help expect ask you to wait by email, and each reply takes about 2-3 business days. I then get this email:

Hey Kevin,
Thank you for your email.
Kindly note the payment provider confirmed the withdrawal failed as the account details were missing the bank/branch code.
We have forwarded this withdrawal request to the relevant department for manual bank transfer and as soon as it has been processed from our end we will contact you back again via email.
Thank you for your understanding and cooperation!"

That concerns me as I'm staring at the screenshot of the information I sent them, and it was included, 100% no ifs and or buts about it. i then write them this email:

On Wed, Jul 22, 2020 at 21:25, Kevin Flack wrote:
Hello there,
I'm not sure what you mean, it wasn't missing. This is how I sent it with the branch code, so I have no idea how it could be missing on your end?

And they ignore the screenshot I attached and what I asked, and instead write back with a general statement:
"Hey Kevin,
Thank you for your email.
Kindly be informed that we have sent 1698 CAD to your bank account. Transfer is done yesterday 24th July. Please note it might take up to 4-5 banking days.
Have a great day!"

It did arrive today, finally, after my initial request was sent on July 15th.

One of the Best Casino online I had ever came across, very supportive customer support and hassle free payment withdrawals. Only in start it takes a little time around a week but it was a big win which I had won and maybe that was the reason to process they had taken time but finally not my withdrawals are coming on, got till now 20% of my winning and as only first withdrawal takes times and after that its all smooth, I love this casino and Thanks to IGORS, Sebestain, Frank, Dawid, Chris, who are always there to help and give you proper resolution.

Faster payment shall be done if its in wallet, but still we are ok if the casino feels suck, nothing else to complaint. I love this casino, only in start it takes more then what players expect the time but keeping the patience all will be on a good scale. The support team are best and professional to help.

The support staff are amazing. Their verification process was so simple and their communication second to none. Payouts are super fast, within 2 hours of withdrawing funds they are in my account. They have all the latest games. their servers are fast and have well thought out promotions.

Nothing they are always open to feedback. There is nothing negative to say. Apart from I had trouble posting this review because the Negative comment was too short.

This will be my second review for Twin, but it deserves it! I love the game variety, the look of the site, and my #1 like has got to be to their Support team! They are kind and helpful, and all my questions are always addressed. This casino is fun, fair and now one of my favorites.

The Games don’t play like they do on other sites. I have deposited probably 7-8 times more on this site in the last few weeks, than my other 2 sites, and have withdrawn about 4 times more $ on the other sites. I find ( 97% of the times I deposit) I’m triggering free spins on games 0-1 times with little wins. Just a lot of dead spins, day after day.

Good selection of games, really good looking casino, solid offers. I keep coming back to the Twin Casino, mostly because it offers one of the best mobile experiences. They pay off pretty quickly.

They could offer more deposit bonuses in my opinion. Also, had a chat with lady can't remember her name and she was awesome, but she set the bar too high for the next chat agent or he was just busy.

My experience on twin are really good. First. Twin offers the AG coin.
New user can claim 5 euro with it to test the casino. The welcome package is good.
Twin offers a lot of promotions and bonuses even for those who not have deposit so much.
For example on St Patricks day you can find every day 4 klovers on the website they give you free spins and other bonuses. Eastern they offered a game, you can every day roll a dice to win free spins and deposit bonuses at the end of the game you get again free spins. Twin have a really good and fair loyalty system. I can advise all of you to try out this casino. Twin is a very fair casino, playing there makes me a lot of fun. If you a active player and you ask the customer support friendly for some free spins they check you account and if its place for some no deposit spins then they credit some spins to your account.
Every time you level up, you can choose 1 of 2 presents like 1 euro cash or free spins.
The customer support is every time ready to help you if you have any questions or you need help.
They do their best and are very friendly.
The verification process takes not long. I was verified in 24 h.
You can choose a lot of different deposit methods and withdraws takes not longer then 24 h.
What I really like too is that twin have quick spin achievements. you can get token when you play quick spin games,
With this tokens you can buy in to the bonus round in some quick spin games.
You can join every day twin races. The price pool of this races are cash and free spins.
The game collection on Twin is very big you can find all your favorite games there.

Really nice looking casino, solid offers and as I can see here fast payouts (had no luck just yet lolz). Nice choice of games. Out of few chats I had, one was one of the best ever, other not so much.

They could offer more deposit bonuses in my opinion. Also, had a chat with lady can't remember her name and she was awesome, but she set the bar too high for the next chat agent or he was just busy.

Great experience.

I made my 1st deposit of $100.00 (no deposit bonus) and played live dealer blackjack.

I was able to turn my deposit into $400.00 and requested a withdrawal same day.

My account was verified with my documents, withdrawal processed, and funds arriving into my ewallet Muchbetter account within a total of 12 hours.

This was a very positive experience, support was very quick to have verification done.

9/10 - highly recommend.

I always keep coming back to twin casino, mostly because it offers one of the best mobile experiences around. Most games are available on mobile and its very slick with a good UI and a no lags or glitches ever! they pay out pretty quick as weel but some games are very hard to win.

This will be my second review for Twin, but it deserves it! I love the game variety, the look of the site and my #1 like has got to be their Support team! They are kind and helpful, and all my questions are always addressed. This casino is fun, fair and now one of my favorites.

I still dislike absolutely nothing! I have won a couple different times and my withdrawls were both processed in less than 10 mins! I was able to withdraw twice using etransfer, and the funds were in my bank in less than 24 hours both times. Keep up the good work. Very happy customer.

Quick and easy verification. Chat is always helpful. Withdrawals are super fast ( I use EMT). Site is somewhat easy to maneuver. They seem to have frequent free spin deposit bonus, if you like those.

The Games don’t play like they do on other sites. I have deposited probably 7-8 times more on this site in the last few weeks, than my other 2 sites and have withdrawn about 4 times more $, on the other sites. I find ( 97% of the times i deposit) i’m triggering free spins on games 0-1 times with little wins, just a lot of dead spins, day after day.

I signed up a little while ago but never played. and I'm glad I did!! From the start everything impressed me! The game variety, the look of the site, and the fact that the min deposit is $10 , not $20. Support is kind and helpful as well. This casino is fun, fair and I am glad I gave it try for sure!!

I dislike absolutely nothing at this point!!! I have won a couple thousand dollars and my verification and withdraw were both processed in under an hour! Funds were in my Ecopayz account before I knew it! I am hoping I get my pending withdraw today ad well. would be most helpful to have before the weekend! Keep up the good work. Very happy customer.

Really good casino, easy deposit methods, great online help and easy withdrawal system. I like the range of games and the surprise free spins in my email.

Need more bonus freebies for loyal players and faster way to level up to receive rewards. Faster email response for withdrawal would be useful and appreciated.

Very helpful customer service who will answer your questions on a timely basis. Deposits are quickly debited in your account, although that is the case for almost all of the online casinos. you got the point.

This is not a casino that anyone should play. I have won 3 times in the amounts of $5,000 ($5,000*3=$15,000) and one time $2,000which adds up to $17,000. They investigated and finally released the money they stole from me and only gave me $10,000. But I am not complaining here so my review shouldn't be considered as a complaint. The real problem is the fact that I lost $100,000 to this casino and I didn't get a single penny of any loyalty. I am just releasing after signing up to several other online casinos, they actually have royalty programs where you will get some money back like BitStarz where I get 15% of my losses every Friday. This Casino has no compassion whatsoever. I asked the Loyalty manager, Alex a little help and all he did was close my account and said goodbye, we are not helping. The only help you will get from us is to close your account.

All I am saying is if you want to play big money, this is not your casino, look for casinos that will probably refund you some of your money and there are plenty of them like that.

These guys really do set themselves apart from the rest of the online joints. Their customer care is impeccable. They processed my withdrawals within a matter of couple hours, at most, and those winnings were in my bank account that very same day due to interac etransfer withdrawal method. They go above and beyond to make sure your concerns are addressed in the best way possible, and if its not possible to address your concern or request with their current operation they will make it possible. They are truly setting themselves apart from everyone else. They verified me on the first day within the same day that I joined. All in all, I think that in today's cyber gaming industry the only thing that will set casinos apart from each other is the level and type of service they provide to their clients, and these guys are true professionals. There's no issue with withdrawals or the amount they may be in. There's no fuss about anything else. I was able to withdraw a fairly large sum without any fuss on their part. Good work Tammy and Alex.

Probably only that their catalogue is limited in respect of megaways games. But I spoke to my VIP account manager and he said there was some talks to start rolling those out as well.

Twin casino I've known for a while but for some reason I never signed up with them. Lately I've seen some great feedback for them from other players, and that of course made me more interested in trying them out myself. However, I think it was a great timing that I hadn't signed up there before, as when I noticed them being a partnered casino for AG coin, I finally pursued them.

The AG coin was 5eur free chip with 1x wagering requirements. Of course, it's not a massive bankroll, but it's definitely enough to see if the casino is a good fit and if any difficulties appear already. I verified my phone number and signed up using AG coin. After I had signed up to the casino, the coin was already in my balance and I didn't have to talk to support, which was great.
The casino is powered by several well-known game providers, including Netent and Microgaming so that was a good start. I used my 5eur chip on Twin Spin slot but it lasted less than 5min.

However, after that I decided to make a deposit and claim the welcome bonus. I had gone through the bonus terms and I was very pleased to see that the list of bonus excluded games wasn't long and none of the games I'd usually play, were excluded. So then I made a 30eur deposit and claimed my 100% bonus. The offer is great as it gives a 100% match onus as well as 50 free spins, if you deposit 50eur or more. This time I didn't want to deposit 50eur simply because then my wagering would be 2000eur.

But having 60eur balance I had to wager only 1200eur which was a decent requirement. I like that the bonus needs to be wagered only 40x times. I played Twin Spin with minimum bets, had a few 100x bet wins and boosted my balance over 100eur. Then I went to play Reactoonz with 40 cent bets, but the game was completely dead. Then at the end I went to play Book of Dead, with a few 1eur bets, which are untypical for me, but I was hoping for a quick boost. That didn't happen and I soon lost my remaining balance.

Overall I think that Twin is a great casino- the mobile casino is effortless and looks great. The games weren't lagging and no technical errors occurred. Aside from that, the casino has interesting leveling up rewards as well as weekend races, so I'll be playing there more to see if I can benefit from these features. I'd recommend them.

Casino looks sleek, games are smooth even on mobile.
I won 100$ from free spins after wagering the required limit.
Chat was always responsive, and kind.

As a Canadian player I wasn’t allowed to do a bank withdrawal. After winning my 100$ from wagering, I asked them how I would be able to withdraw my winnings. Staff told me I could deposit paysafe card and withdraw via ecopayz.
I did those steps and I wasn’t allowed to withdraw.
Support said they would submit a ticket regarding this issue for me, and someone would get back to me in 7hrs. How convenient.

I love playing live casino, however with this casino’s Evolution gamings “Blackjack”; doesn’t allow you to bet “perfect pairs” as a side bet, you only get to bet “21+3”. Other than these issues the casino was fun.
I couldn’t seem to find classic table games on here either. Unless it was just the layout. I searched up “blackjack” and only the live casino popped up.

Really appealing design. A whole lot of variety on slots. All the great games and provider are listed on the sites !
Easy to navigate. IMO the best overall design of all sites!
It have what it take to be a great site!

If you have no idea how good or bad slots can give or take, you may believe that slots only take big and give cheaps!
If you don't care less about winning and losing but having a great gambling experience you will likely like it :)

While already a big fan of most things GiG/MT Secure Trade and quite open to testing out all who take a kick at the can under the white label or brand umbrella, Twin I think has that little something extra that may be lacking in some of the other sites.

It's not the game selection, which is more than adequate and on par with all of my other fav sites.

It's not the bonuses, which are fairly standard and in line with what one typically expects to see from a MTST site.

It's not the recently added casino races.. (though if you've read my previous MT reviews.. you know this is indeed a personal preferred perk offered by my top choices for my deposit dollars)

It's not even the loyalty program, generous freebies or the site design (which for the record is clean, crisp, easy to navigate and very well executed)

No.. Despite all of the above ranging anywhere from more than adequate to quite impressive, what really sets Twin apart for me is the management. I've played quite some time and with continued loyalty at some of the top GiG brands and I couldn't begin to tell you who is in charge at any of them, what their personality is like or for that matter if they even exist. This certainly isn't the case at Twin. The casino manager Kasper is very active in player communities, listening to complaints, suggestions, general whining and ranting and the occasional kudos as well. More than just being an active sounding board though it;s easy to see that he is committed to making Twin a site that players call home and want to return to over and over again as new suggestions are implemented, terms and conditions are tweaked and bonuses/promos are adjusted to meet the players desires.

in very short order after becoming a depositor the VIP manager Alex, an instantly likeable and quite affable fella, fired me off an email to introduce himself.. This despite the fact I had lifetime deposits of less than $100 and after a couple lucky sessions withdrawals totaling almost 4 times that.. and to top it off, he added some extra spins to my account to welcome me.. Unheard of behavior in my experience. Many of my frequent haunts are happy to toss me some freebies when I'm losing.. but that generosity well typically runs dry as soon as I begin to approach even, yet alone come out ahead..

Cashouts were executed in the standard 4hrs or so we've come to expect from GiG/MTST and on whole I'm quite looking forward to slowly shifting some of my regular deposit habits in Twin's direction. It's nice to feel appreciated as a person and a player and not feel like just another wallet in the crowd labeled depositor #45387698B

Kudos Twin. Keep up the good work.

As always.. waiting more than 10 minutes for withdrawals is no bueno for the seeker of instant gratification in me, but as I've said on other MTST reviews.. if that's my only complaint.. I really don't have any complaints.

Good new games, I would reccomend Raging Rex for the best mobile slots and they are paying right now as well. Also gunslinger for nice play and easy wins.

Good Looking Casino from the feedback looks like they payout .....good selection of games seems to run smooth time will tell if it stands but so far so good I'm not amazed but the staff seem friendly I'll stop there.

The over the top verification process where you have to submit an i.d next to your face for god knows what reason a simple passport or a drivers license is all that is required if they know their stuff they will now that numbers can be screened : and as for the suspicion of using multiple I.P addresses sounds like someones been drinking nobody tries those tactics these days especially me I've seen more casino's than most have had breathed in fresh air.

Much better than the others I am reviewing today which are both good casinos. Twin is a star and my first choice every evening. Highly reccomended! Try them.