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At Twin Casino, you can enjoy a really good game selection with many different gaming types. The casino is user-friendly, and we were able to find what we were looking for. Unfortunately, when it comes to support, this is limited until you register an account, but once registered, you’ll get 24/7 live chat.
- Good selection of payment methods
- Fast withdrawals
- 24/7 live chat - registered users only
- No live chat for unregistered users
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Twin Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Twin Casino
Twin Casino is an online casino that’s been at AskGamblers for a while, establishing themselves on our site. You can check their casino rating, read more than 40 player reviews and check their complaint history. Of course, our casino reviews help you get the truth before the truth before you play so you can pick the best casino websites.
The casino can be reached from a smartphone or tablet device where games have been optimised for on-the-go. Games can be enjoyed through a mobile browser anytime, anywhere, with no app required. However, if you prefer mobile casino sites with an app, you can download it on Android devices.
- E-Wallets 0-24 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Twin Casino
The casino supports a wide range of payment methods, so you have plenty of options when you need to deposit and withdraw. The currencies supported include EUR, CAD, NZD, RUB and KZT. The minimum deposit amount is 1 unit of currency or subject to limits imposed by the payment service provider, whichever is greater. The minimum withdrawal is 10 EUR, 5 CAD, 10 NZD and 6000 KZT.
When you request a withdrawal, the casino will carry out verification checks and will send instructions for you to follow. The casino aims to process withdrawals as quickly as possible, and in some cases, this could be within 12 hours.
Games at Twin Casino
Twin Casino is home to some of the biggest names in the industry, so you have access to the latest online slots, Megaways and Bonus Buy titles. Games can be listed by provider, so you can find your favourite games quicker, or you can use the search engine.
If you prefer table casino games, you can bet with various limits with a selection of popular and more classic games. These include games like French Roulette, Blackjack and Baccarat.
Video pokers can also be enjoyed if you like betting with cards these games include Deuces & Joker, Bonus Deuces Wild Poker and Double Bonus Poker, as well as a selection of scratchcards.
If you enjoy the thrill of a live dealer, there are plenty to choose from. Hosted by male and female dealers and open around the clock, you can enjoy games like Live Roulette, Live Baccarat and Live Blackjack.
Twin Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling, and when you register an account, you can set deposit limits, wagering limits, or self-exclude. You can manage these from your account profile, and changes can only take place after 24 hours have passed.
If you want to self-exclude, this can be managed through the 'Manage Deposit Limits' page. However, if you need a more permanent break, you must submit a Comprehensive Self-Exclusion Request form, which can be found in the casinos Responsible Gambling tab at the foot of the casino. Once it is effective, your voluntary self-exclusion is permanent and irrevocable.
Customer Support at Twin Casino
The casino has a live chat facility for members who seek assistance 24 hours a day, 7 days a week. You can locate the feature from the Help section of their website. However, live chat is currently only available to registered users only.
If you have any questions that we’ve not already answered here, you can email the casino or visit us in the AskGamblers forum, and we can try and help you there.
Support can also be reached via an online contact form. The response will be sent to your email address as soon as an agent is available.
Complaints
Read the complaints other players have left for Twin Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
I decided to try Twin yesterday because I had a $10 prepaid voucher to use and Twin accepted $10 deposits to receive their match offer and bonus spins; others would not offer a match at $10.
Well, so far I played with $10 + $10 match and got 40 bonus spins on day 1, won about $350, withdrew $250 last night, went to bed then woke up to an email from Twin that my withdrawal was approved, and another one from the processor that they had received the withdrawal request.
That was super fast! It will probably be tougher to make withdrawals if my winnings are bigger (telling from experience with other casinos), but maybe not.
Great experience so far!
-Low deposit requirement for bonus
-Withdrawals are not locked in for many days before processed! What a relief!
-Good loyalty rewards that I have no seen anywhere (I got bonus spins, free cash and more bonus spins just for playing? I'll take it!)
-Very mobile friendly
I have not had to contact their support yet as I just registered yesterday to play on Easter weekend, so I cannot comment on that and that's usually what I find dreadful with online casinos.
Support will always tell you to fix your issue, you have to contact x or Y department via email. Hopefully this is not the case with Twin.
One thing is that although I find the website very mobile friendly and fast, my game did crash many times but I think it might be because of the game platform provider. Not sure.
- good selection
- good loyalty
- fast deposits
- lots of options
run on good RTPs
- games seem fair
- good bonus options.
- fair wagering requirement
- chat is always on
Verification is slow and painful. especially from an Indian First Nation in Canada. (still not verified) even though i was told i was verified.
After a lot of deposits and a move up in loyalty they still need more documents for a withdrawal ( still haven't received).
Bad experience with the Chat! did not want to put me thru to the loyalty chat. (have transcript)
Dear MITCHYBRETT, I hope you're doing well. Firstly, thank you so much for highlighting all the positives that Twin Casino brings to the table. I'm very happy to read that you enjoy so much about us. Regarding the verification. I am very sorry you've had a not so pleasant experience. It's very unusual that you've had this experience with our support team, as they're known for being some of the best bunch in the business. I hoping we can rectify this and change your experience around for the better. I've raised this with my support team. Unfortunately we weren't able to pinpoint exactly who you are with the details of your experience or with the username you have on here. Additionally, we have to be very thorough when it comes to verifications, as we are a licensed casino. We have to follow procedures that are implemented by these licensing governing bodies. So, in the spirit of trying to resolve this, please contact our support team: [email protected]. Please tell them you've submitted this review on AskGamblers (they'll know it's you - as I've sent them this exact review, so they'll be on the lookout for you). We honestly have the best bunch of people working on our support team, I'm confident they'll be able to resolve the issue(s) at hand and you'll be happy again. Thank you so much and I hope to read a lovely followup happy review from you soon. Have a lovely day further. Best wishes, Twin Affiliate Team
NIce visuals fast payment no probs. They also got almost every slot which is important for me. I like the promo and the LiveSupport is very nice too!
Since now nothing very special what I can say about this casino...
Maybe they could do some more no deposit offers, but well, that's a thing for every casino. :p
Dear IHALUNKE, Thank you so much for the wonderful review. It means a lot to us. We are so happy that you've enjoyed your experience at Twin Casino. We have a constant flow of promotions rolling out, keep an eye on our "promotions" page, and now we have also launched a VIP program. Here's some info on that, I have a feeling you'll enjoy this: Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer: • Cashback: Paid every week as a bonus or in cash. • Exclusive Races: Super-sized Twin Races with better prizes. • Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions! • Personalised Contact: Players will have a dedicated team taking care of your needs. • Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals. • VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from! ** REWARD PROGRAM Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free! • Free Spins: These are worth €0.50 per spin. • Super Spins: Worth between €0.50 and €1 per spin. • Mega Spins: Worth €1 or more. • Cash: Wager-free money is given out. If there's ever anything you need, please feel free to get in touch with our customer support, as you've already experienced, they're just lovely. Have a wonderful day! And thanks again! Best wishes, Twin Affiliate Team
After the end of the match all information about your bet is saved in your account history, none hides any information or manipulate with coefficients. The money transfer is quick and you don't need to have your ID verified, everything is made so that players could feel themselves as comfortable as possible.
Hi PAPPIS, Amazing review, thank you so much for this. We really appreciate and adore hearing of your positive experience at Twin. We hope that you've continued to have such a great time with us. Don't forget to look out for our constant roll out of promotions and our brand new VIP program. Here's some info on the VIP program: Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer: • Cashback: Paid every week as a bonus or in cash. • Exclusive Races: Super-sized Twin Races with better prizes. • Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions! • Personalised Contact: Players will have a dedicated team taking care of all your needs. • Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals. • VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from! REWARD PROGRAM Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free! • Free Spins: These are worth €0.50 per spin. • Super Spins: Worth between €0.50 and €1 per spin. • Mega Spins: Worth €1 or more. • Cash: Wager-free money is given out. I wish you a wonderful day further. If you ever need anything, don't be shy and get in touch with our lovely customer support team. Best wishes, Twin Affiliates Team
Sometimes I play slot machines, as you can get free spins weekly, I’m no expert in slot machines, but everything looks completely legit. I’ve never had any problems transferring my money, only once I’ve been asked to verify my personality.
Hi PIQSK, Thank you so much for the nice words on our casino. It means a lot to us to know that you've had such a good experience with us. Keep an eye out for further promotions via our promotions page and emails sent out by our marketing team. Additionally, we have just launched a VIP program which rewards you like no other. See below for some info on it: Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer: • Cashback: Paid every week as a bonus or in cash. • Exclusive Races: Super-sized Twin Races with better prizes. • Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions! • Personalised Contact: Players will have a dedicated team taking care of all your needs. • Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals. • VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from! ** REWARD PROGRAM Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free! • Free Spins: These are worth €0.50 per spin. • Super Spins: Worth between €0.50 and €1 per spin. • Mega Spins: Worth €1 or more. • Cash: Wager-free money is given out. *Please note that player eligibility to join the program remains at Twin’s discretion. ** It must be noted that players cannot buy items using their own money – only voucher codes allocated by Twin will be accepted. I hope this is as exciting for you as it is for us :) If you have any questions, our lovely customer support team is always available. Wishing you a wonderful day further. Best wishes, Twin Affiliate Team
I previously left a positive review due to fast cashouts however recently things have changed.. it has been over 72 hours an my payment is still pending... I'm playing on other casino sites to avoid risk losing my cashout which I have loaded up but its taking forever.
I used to think this casino was different from others as they had fast cash outs and did not use the "payment delay" tactic to entice you to play more and therefore lose the money. In fact I've had cash outs that process to quickly in the past that I had wanted to reverse... However as I write this I am playing at Loki casino waiting for my twin payment to be processed... It feels pointless playing on a site if you don't feel like your gonna get paid.
Dear SIFTY, How are you? Withdrawals can take a bit longer sometimes due to legal KYC. This isn't abnormal, simply procedures we have to follow in order to remain compliant when it is required to do so. We hope that you've kept enjoying all the fun Twin has to offer nonetheless. We've recently launched a state of the art VIP program which allows for faster withdrawals and so much more. Please see below for more info: Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer: • Cashback: Paid every week as a bonus or in cash. • Exclusive Races: Super-sized Twin Races with better prizes. • Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions! • Personalised Contact: Players will have a dedicated team taking care of all your needs. • Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals. • VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from! ** REWARD PROGRAM Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free! • Free Spins: These are worth €0.50 per spin. • Super Spins: Worth between €0.50 and €1 per spin. • Mega Spins: Worth €1 or more. • Cash: Wager-free money is given out. *Please note that player eligibility to join the program remains at Twin’s discretion. ** It must be noted that players cannot buy items using their own money – only voucher codes allocated by Twin will be accepted. If you have any questions, please feel free to reach out to our customer support team who are available 24/7. Wishing you a lovely day further. Best wishes, Twin Affiliate Team
My favorite Casino hands down!
- Easy and quick verification process
- Many deposit options, including Siirto which is great for us Finnish people who can't use trustly and want fast withdrawals
- The rewards from loyalty program are significantly better than in other casinos, of course leveling up could happen a bit faster ;)
- Setting deposit limits, self-exclusions etc is very easy and doesn't require you to contact support
- Good, modern design with best games and promotions
Hi KAASIHANNA, I hope you're well. Apologies for the late reply, but just wanted to say thank you for the lovely comprehensive review. Really make me so happy to know that you've had such a great experience with all the features we've worked so hard on here at Twin. I wish you an amazing day further! Best wishes, Twin Affiliate Team
Good selection of games available, lots of choice
Site reliability - rarely had any technical issues
Live chat is usually available and responds quickly when it's your turn, I've been on other sites where it can take a long time to get a reply
I had a number of issues with TwinCasino unfortunately. After a win, I requested a withdrawal using the same method of deposit (mastercard). They email me telling me that not only was it rejected by my credit card company, but that my account needed also to be verified. I understand being verified but find it strange that they wouldn't tell me I needed to be verified before my bank rejected it.
The put the money back into my account and I started the process of verification. I send all the documents to them and get this message: " Hey Kevin, Thanks for sending over those documents, we have received your Proof of address and it was positively verified, however your ID is expired and you also need to send back side of your Credit card with 4 corners shown.
Kindly send :
Proof of Address:
- A copy of a recent utility bill or bank statement showing your name, address and date of issue. By recent we mean not older than 3 months and it's also important to mention that we won't accept a mobile bill as utility bill. back side of your Credit card with 4 corners shown."
I did have to re-do the credit card, but it made no sense they told me my my address was positively verified, and then ask me to send proof of address again. Then they tell me my license is expired when it expires on my birthday in September. They then acknowledge over live chat they made a mistake in reading my license information wrong. Due to these delays, I deposited more. Granted they did compensate me for it with a bonus, but it was still aggravating.
I then sent a request to withdraw via Wire transfer. I put in all the information, and even went on LiveChat to make sure I had it right. One of the LiveChat agents didn't know about one of the address fields if it was the bank's address or mine, went to check with someone, and came back. I told the ;LiveChat agent everything I had entered (ie: what each box meant) and he said it was correct.
I took a print screen shot showing their reply to me plus that I had all the information filled out.
One week later, still no deposit and now LiveChat basically can't help expect ask you to wait by email, and each reply takes about 2-3 business days. I then get this email:
Hey Kevin,
Thank you for your email.
Kindly note the payment provider confirmed the withdrawal failed as the account details were missing the bank/branch code.
We have forwarded this withdrawal request to the relevant department for manual bank transfer and as soon as it has been processed from our end we will contact you back again via email.
Thank you for your understanding and cooperation!"
That concerns me as I'm staring at the screenshot of the information I sent them, and it was included, 100% no ifs and or buts about it. i then write them this email:
On Wed, Jul 22, 2020 at 21:25, Kevin Flack
Hello there,
I'm not sure what you mean, it wasn't missing. This is how I sent it with the branch code, so I have no idea how it could be missing on your end?
And they ignore the screenshot I attached and what I asked, and instead write back with a general statement:
"Hey Kevin,
Thank you for your email.
Kindly be informed that we have sent 1698 CAD to your bank account. Transfer is done yesterday 24th July. Please note it might take up to 4-5 banking days.
Have a great day!"
It did arrive today, finally, after my initial request was sent on July 15th.
Dear KEVINF0000, Firstly, thank you so for the positive feedback on your experience whilst at our casino. I'm very happy to hear that in general the experience was a positive one. Secondly, just so I jump right into it, I'd like to make it clear that this matter has been resolved and payment of the withdrawal has been made in full. Granted there were some issues along the way, one of them having been human error, but the team, both customer support and finance worked closely with you to ensure that payment was done as efficiently and as fast as possible. Sometimes what can happen is that payment processors have their own processing times and requirements for payouts, which we legally have to abide by, as we are a regulated casino. I'm sure you and everyone can appreciate this. When information on a document doesn't match or is expired or for any other reason isn't accepted, then we always try to find another way around it as we always honour our withdrawals. Hence the request for multiple options of identification. Nonetheless, to sum up when we processed your withdrawal, it was successful on our system. How this works is, the provider (Inpay) completes the transaction. (FYI:We cannot see any information you enter on the withdrawal form). In this case, your branch code was wrong therefore Inpay wasn't able to send the funds. Finally this withdrawal ended up being a manual bank transfer due to the player account is being closed. Either way, it's important to re-iterate that our players and your funds/winnings withdrawals are important to us. All these things together work towards the player experience. The smoother the better. Surely anyone reading your review and our response can see that this was an isolated "problem". Nonetheless the player's been paid out. We're happy to have been able to assist every step of the way. We wish you a wonderful weekend! Best of luck! Kind regards, Twin Affiliate Team
One of the Best Casino online I had ever came across, very supportive customer support and hassle free payment withdrawals. Only in start it takes a little time around a week but it was a big win which I had won and maybe that was the reason to process they had taken time but finally not my withdrawals are coming on, got till now 20% of my winning and as only first withdrawal takes times and after that its all smooth, I love this casino and Thanks to IGORS, Sebestain, Frank, Dawid, Chris, who are always there to help and give you proper resolution.
Faster payment shall be done if its in wallet, but still we are ok if the casino feels suck, nothing else to complaint. I love this casino, only in start it takes more then what players expect the time but keeping the patience all will be on a good scale. The support team are best and professional to help.
Dear DR.VICKYGENIUS, Thank you SO much for the wonderful review. We at Twin are so thrilled, and I've shared your kind words with our customer support team. Your case is a bit of an isolated situation, as you have won an abnormally large amount of money, therefore a lot of security measures have to be taken on our end to ensure that you receive the winnings in good order. We wish you all the best and thank you for your patience throughout this process. Have the best time with your winnings! We hope it brings you a ton of happiness. Best wishes, Twin Affiliate Team
Twin Casino News
Read all news about Twin Casino, check for updates and stay tuned for exclusive bonuses.
If you're a fan of Stakelogic, you can now spin all of the provider's classic and modern video slots at Twin Casino! Following a content deal, the online casino operator became the latest to offer Stakelogic's titles.Stakelogic Slots Are Now Available at Twin Casino!According to the agreement, Twin Casino will make Stakelogic's in-demand games available in all MGA jurisdictions, looking to stand out by offering top-notch online casino content from tier-one software providers such as Stakelogic.The integration is already complete, allowing Twin Casino players to spin the reels of smash-hit titles like El Cowboy Megaways, Hola Frutas, Wild Moon Saloon and the recently released Cash Express.Super Stake on TopAdditionally, Twin Casino players can experience Super Stake for the first time. The innovative feature allows players to double their bets, increasing the chance to trigger bonuses.Commenting on the deal, Neil Tanti, Sales Manager at Stakelogic, described the deal as "great", adding that Twin's customers can now enjoy "the edge-of-the-seat experience.""Content is still a powerful differentiator for brands in highly competitive markets, and this integration allows Twin Casino to add more variety and quality to its game lobby, taking the player experience to the next level," Tanti noted.A Must-Have StudioStakelogica has cemented a reputation for its classic slots, capturing the nostalgia of traditional 3×3 reel fruit machines while increasing the tension with bonus features like Hold & Spin, Multipliers, Wilds and Free Games.Therefore, Dmitry P., Head of Casino at Twin Casino, described Stakelogic as "a must-have studio for any online casino operator.""We can't wait to see players fire up the reels in blockbuster games like Hola Frutas and Cash Express and to activate Super Stake for some truly mega wins," P. underlined.
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So far, so good. I've played at several other casino sites but this one is definitely in my top 3! May become my number #1 once I become more familiar with the site. Excellent game selection. Super fast pay out (I was lucky enough to cash out some winnings and was paid in under 24 hours). Easy customer verification process. Friendly and quick response from LIVE CHAT. Two thumbs up
Only thing so far that I can think off is that they don't offer INSTADEBIT as a means to deposit. And no fault of their own, there was a glitch in the system when I went to withdraw some winnings. I wanted the money to go onto my credit card but for some reason i was told to select another means to withdraw until they got the problem fixed.