Blacklisted

TS Casino is a brand operated under the WizPartners Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.

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TS Casino

Item: TS Casino
Rating: 1
Author: Sharon D.

The casino is restricted in your country.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 12 reviews

3.4/10

12 reviews

Complaint Response 4 complaints

2 days avg. 4 complaints

What we like

Available in instant play mode
Mobile friendly
Live chat 24/7
SSL Encrypted

What we don’t like

No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

TS Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.timessquarecasino.com

Established

2017

Licences

Curacao Gaming Control Board

Company

Game Tech Group N.V.

Affiliate Program

Wiz Partners

Languages

Danish, English, Finnish, German, Italian, Norwegian, Spanish, French, Russian

Casino Type

Instant Play, Mobile

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Postepay, Visa, iDEAL, Sofort, Nordea, POLi, Giropay, CartaSi, ePay.bg, Skrill

Deposit Fees

Withdrawal Methods

Maestro, MasterCard, Neteller, Visa, Skrill, Bank Wire Transfer

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per month

Currencies

Euros

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 5 days
Card Payments 10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft, 1x2Games, Gamescale Software, Playson, Elk Studios, Lightning Box, Booming Games, Mr. Slotty, Felix Gaming, Booongo Gaming, Fugaso, Spinomenal, Betixon, Blueprint Gaming, Evoplay, Habanero, Leap, Games Global, Noble Gaming, Nolimit City, Nucleus Gaming, PlayPearls, QTech, Revolver Gaming, Wazdan, Gamzix

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+357 25 281876

FAQ Section

Suggest an edit

TS Casino is an online casino powered by Betsoft, Gamescale, Playson, and a few other software suppliers. They provide a safe online environment for players to enjoy a diverse range of casino games. Players can use the casino straight from their web browser or log in and play from a mobile device. TS Casino are licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Players from Turkey, Israel, USA and Singapore are prohibited from playing at TS Casino.

Virtual Gaming

Players can access a large number of video slots from providers like Betsoft, Playson, NextGen Gaming and other big names. Players can also feel free to use the in-built search engine to make finding games faster. The selection of slots includes the Sam on the Beach Slot, Easy Slider Slot, Teddy Bear's Picnic Slot and loads more including branded games.

There’s also a selection of table games which include variants of blackjack, roulette and other popular games like Roulette Pro, Blackjack Switch, Keno, Baccarat and more.

Video poker players can also join in the fun with games like Jacks or Better, Deuces Wild, All American, Joker Pokers and others.

Other games include Scratch Cards and Micro Bet games.

Live Gaming

TS Casino offers live games including Live Roulette and Live Baccarat.

Mobile Gaming

Players who prefer gaming on the go can use the fully optimised mobile casino which can be played from virtually any device and is home to some of the casino's most popular games.

Support

Any questions or queries can be answered using the casino's friendly live chat facility. Professional agents will be on hand to help round the clock, 24/7. However, players will also be able to use the online contact form if they wish. Answers to questions can also be found in the help centre.

Security and Fairness

TS Casino utilises the latest 128-bit SSL encryption. The technology ensures players personal and financial details are safe at all times and are protected by the latest firewall technology.

The casino also employs software that meets internationally recognised standards of fairness.

Complaints

Read the complaints other players have left for TS Casino. Learn more about complaints.

Show all complaints

Submit complaint

Withdrawal not being processed

Dear AskGamblers & TS Casino

On January 30th 2020 I requested a withdrawal for the total amount of €321. On January 31th I received an e-mail from your finance department with a request to deliver verification documents. Within an hour I sent you these documents. On 2th February I asked you why the state of my withdrawal is still pending. On February 3th you responded that you are still waiting for the verification documents. I responded that I already sent these documents on January 31th. After February 3th you are totally quiet and I won't get response on my reminders. At the moment of writing this complaint it is Friday 7th and my withdrawal is still pending! I have a strong feeling that TS Casino want that you will cancel the withdrawal and lose the money that I won and even make some more deposits.

So take care of processing my withdrawal. Today it is more than 8 days after requesting my withdrawal. I will attach some files that will prove my statements.

Resolved

€321

Account closure requests ignored for over a month

Dear AskGamblers & TS Casino,

Today I am opening a complaint in regards to my multiple account closure requests being ignored. Live support is not authorized to close my account and therefore they forward me to email support. But I have never ever in my time at TS casino, have received a response on my questions or complaints. This why I am handling it through AskGamblers platform.

They have failed to ignored my requests for over a month now and I was able to acces my account in the meantime and deposit. I have asked and told Live Chat support that I wanted to quit a dozen times, but even they failed to help out.

Requesting a refund: €150, even though I could request more in regards to my falsly confiscated funds.

Strange thing, they continued to bombard my email with promotions and free bonuses which I in the end decided to use, won money! And then this got confiscated. Professionalism lacking.

PS: wish I could add more proof from live chat, but even their “send transcript” option doesn’t function.

Help me out here,

Regards

Unresolved

€150

Withdrawal not being processed

Dear AskGamblers & TS Casino

On december 18th I requested a withdraw for the total amount of €300. To speed up the proces, I sent some documents in advance towards their support email. On December 22th I received an email saying that I only need to pass the phone verification for them to proceed the withdraw, which I was asked to request on live chat support. The strange thing is, is that it seems like all departments can’t communicate with each other. I contacted live support and requested a phone call verification and they really had no clue what I was talking about. All representatives said something else. I was told on monday december 23 that I would receive a phone call within 24 hours, which obviously never took place. At the moment of writing this complaint it is saturday the 28th of december and I haven’t heard anything from the casino yet. I somehow feel like they know I like playing and that I might cancel the withdraw and potentially lose all the money I won. Because I did deposit a couple of times in the meantime and lost all of those deposits.

So please, take care of proceeding my withdraw. Soon it will be 10 days after requesting the withdraw. I will attach the files containing the withdraw & email from support from december 22.

Also out of goodwill it would be very kind to receive some of the deposits back due to hiding the responsibility gaming tools from your website which are only available on live support. And the live support is not always available, which led to many losses.

Good day.

Resolved

€300

Times Square Casino - Stole my winnings due to wrong accusations

Regarding Times Square casino. I opened account and did my first deposit of 630 euro. I played roulette only one number 12 times, stake 35 euro. My number won and i got 35 times 36= 1260 euro. I played one more spin and my balance was then 1435 euro. I requested a withdrawal and then got the message beneath. Its in Swedish. I dont know if you have Swedish talking staff so i translate it. What it says is its forbidden to use Martingale, double up or systems similair to that. Because of that we confisticate your winnings. How can they do like that? All i had done was betting one number on roulette 13 times and then my number won. What is wrong? Im chocked! I didnt take any bonus or something neither. I even talked with the chat that i did not want bonus. They told me i could get cashback afterwords if i Went to chat. But i didnt do that because i won. I also asked all about the rules if i could play roulette. Ofcourse they said. I would be so happy if you could help med. My accountname is Putriken. My name: Patrik Lövqvist

Resolved

€1435

Complaint Statistics

Resolved 3

Avg. Amount $ 635

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

3.4/10 ● 12 reviews

Top reviews from our players

Inactive user

8 years ago

8/10

So far so good, made some deposits on this site of a total of 480euro. Had a great time a managed to win and withdraw 1800euro. Nice games, good support. Just now I'm waiting for my withdraw to be sent, if this do work fine I will keep playing here for sure.

Nothing right now. I would like to see them add thunderkick games. =)