TrustDice Casino

TrustDice Casino - Did not respect my 1 month self exclusion

€1300

Dear whom may concern.

I am writing this complaint as the casino did not respect my decision to keep my account closed for 1month on the 3/4/25. I asked them for it to be self excluded and account not been able to be open for 1month.

On the 11/4/25 I decided try to log in and somehow managed to deposit over 600usd.

On live support they told that it would they put a note on my account that it couldn’t be opened and still didn’t respect there own words.

I demand a full refund of my deposit made on the 11/4/25 as my account should have been closed.

Further more I have been asking them for all correspondence between us to show to askgamblers however they keep messing me around and live chat tell me to go to email and email tells me to go to live chat and neither of them are providing me with it.

TrustDice Casino - Account been closed and funds taken after following casino's advise

Have had my account closed and £1800 taken claiming I have multiple accounts. In section 3.2 it says you can open a new account if the original account is closed. I did this followed terms and conditions by emailing them and asking for original account to be closed. I have all emails ect of them telling me to close my original account to open a new one. I have done this and now i am not getting replied to. This is not acceptable behavior from such a good reviews casino.

TrustDice Casino - Casino failed to protect gambling addict after informing them about gambling problem

I had already lost 906$ at TrustDice casino and on 23. May I inform them by email that I was a gambling addict, and that I had lost 906$ which came from loans I could not afford to lose, and ask for a possible refund? They replied to the email where I did write back again with my account username. This confirms that they have seen and processed my initial emails informing that I am a gambling addict and that I had lost more than I could afford.

On 26. July I fell back into gambling, and I deposited everything I got and lost 524 USDT, which the casino should not have been allowing since I already did inform them about my gambling addiction and I had lost funds I could not afford previously.

I did write an email to them about the above matter, but I have not received any response to this matter, other than they have received my email, however my account is still open and active in their casino and I can login I can see.

I have attached screenshots of the deposit, the email I informed the casino about my addiction and that they responded to, and the email correspondence made on 9. August where I inform the casino about this complaint, and another screenshot showing my reply to them in the email, so you have all the correspondence I have had with the casino.

TrustDice Casino- Trustdice confiscate winning

$524

07.03 I registred and Trustdice.win casino. I claimed welcome bonus offer and made deposit 0.0226 btc. Started play and after all wager was complete I made withdraw about 0.22 btc. After 1-2 hours I received email that I need to pass kyc, and send follow documents: 1. id or passport(sent passport) 2. address confirmation in paper version (sent utility bill which I received in paper version, and pdf file like bank statement). 3. selfie with id, today date and nickname in trustdice.win(sent). After that today at night I played and won little amount more. Trying to withdraw all balance I got message that daily limit is 5000 usd and limit is 0.22xxxx, and made what was possible(you can see it on screen). Then after about one hour withdrawal status changed to CONFISCATED. I asked in chat for reason, agent answered that I need to wait few minutes, after 5 minutes he said "a bit". And after five minutes more my account was closed without reasonable explanation. So all money is locked or confiscated there. I ask you to review this situation and help me to withdraw my money from this casino. Thanks

TrustDice Casino - Gleam.io campaign welcome bonus not honored

I participated in a gleam.io campaign that trustdice offered on twitter around Dec 3rd 2022. Upon completion I was supposed to be awarded a $25 welcome bonus within 48 hours. Upon completion of the campaign I created an account to make sure I would receive my bonus. I then waited patiently for a day past the given 48 hours and no bonus, following this I chatted with support about 1x daily to enquire about the bonus and was told it was delayed and would be issued soon. Finally 6 days later I received the email to claim my bonus, upon clicking the link for the bonus it attempted to take me to account creation. well since I had made my account 6 days prior upon campaign entry [and might I add the was no documentation to guide me otherwise] it flagged me for multiple accounts and wouldn't honor my bonus.

Since then I have had several long arguments/conversations with their support chat to no avail. It got to the point of me asking to speak to a supervisor and either getting stonewalled or ignored very rudely by staff. The most the would offer was to contact [email protected] regarding the issue, which I have 3 times with zero response or acknowledgement and to date bonus has not been honored. proof of campaign completion, chats with support, and unanswered emails attached.

TrustDice Casino - Account banned and money confiscated

1. Trustdice decided to ban my account and confiscate my money.

2. Trustdice won't answer my emails.

3. Trustdice won't say why they decided to ban me.

4. Trustdice will only share the reason for my ban with a 3rd party arbitrator (Like Askgamblers)

"We have no problem sharing such details with a 3rd party arbitrator."

5. I hope that 3rd party arbitrator (Askgambler) will analyze these "details" and make an unbiased decision.

Thank you

TrustDice Casino - Closed my account and declined my withdraw

Hello,

Something really strange happened to me while playing at this casino.

I made an account about 3 months ago and was really enjoying playing at this casino. Was lucky to make some winnings in the past and withdrawals were made very fast (within 2 hours normally as I play with crypto here). So this week I made a new deposit and was lucky enough to win again. But this is when it started to become a bit weird. Normally the withdraws are made very fast, but now the withdraw was stated for 3 days as being reviewed. No problem as I had time and did the exact same thing as the previous times, so I thought this was some standard procedure.

As I wanted to log in again today I got the following message : "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating. None of those things rely to my account, as I am just a normal player at this casino, 1 account, following the normal rules and really no amounts of money that it could be seen as cheating.

I would like to receive my withdraw of 1.22 eth (about €2033 at the moment of writing) to come to my wallet.

Hope this can be resolved soon as I really enjoyed playing at this website, had no problems here, and was keen to play here also in the future.

Kind regards

TrustDice Casino - Withdrawal confiscated and account blocked without any information

€2033

2022-05-30 17:05:25 I made the first deposit and played a game in slots. Until 2022-06-16 19:57:58, in total 24258.4398 I have deposited USDT virtual currency.

I won in slots and withdrew 30985.0074 USDT virtual currency so far.

2022-06-27 6:39:17 When I requested the withdrawal of 5000 USDT, the request for KYC came on 6/28, so I sent all the prescribed documents on 6/29. After that, there was no reply, and even if I sent an email confirming that there was no problem, no reply was returned. When I contacted Live Chat, I was informed that it would be completed by 7/10.

However, on 7/8, the status was suddenly changed to the status that the withdrawal application on 6/27 was confiscated.

When I sent a request to check that, my account was suspended. I request to payout the Amount that has not been withdrawn yet 60731.6238 USDT and confiscated 5000 USDT total 65731.6238 USDT

TrustDice Casino - Blocked account and declined withdrawal

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something after that fast forward they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them, they blocked my avcount because i keep questioning them about my withdraw.

BTC0.0042

Complaint Statistics

Resolved 14

Avg. Amount $ 1,343

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

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Player rating

8.9/10 ● 514 reviews

Top reviews from our players

Jkgowen

10/10

This site is absolutely awesome with amazing games and constant flow of free coins and many ways to expand your coins with high and low risks or just sit on them you just can’t find a better site !!! Great job trustdice:)

Artie2021

8/10

Txt support service is beyond fabulous as well as the amount and the selection of games from table to video poker this is something you can spend your free time doing while creating passive income.

Rate of interest per txt held. Nad the rate of which the points in the rank are alloted ,also beware of the fact your points drop every month the alt coin deposit requires VPN in order to use which so far is a off and on. But over all its not many things that I dislike about trustdice.

Mochi

10/10

It is a really unique concept which means faucet plus casino and bookmaker. As far as I know, this concept is original. If you lost money, you can get crypto from faucet. Let’s enjoy!

If possible, I want more live soccer matches. For example, Serie A, La liga, Bundesliga and Premier League. So, more bookmakers users will be increased I suppose.

observe

10/10

I'm a real bull for good proprietary dice tables, and this one has been my favorite for a long time. Crash is another good one that I don't encounter enough in my gambling adventures, but i find it at Trustdice!

I'm not a fan of betting amount limitations, but at Trustdice, this is made up for by the faucet. Pure profit! Money for nothing, and you can't beat that. Seven currencies to choose from.

Aussiedude86

9/10

Hey all,

I am just writing to have my say on trustdice.
Its a simple, easy to use site for betting with crypto that care about their members. Every request for support i've had has always been quickly answered and efficiently.
They have an easy to use interface. Its got a simple and great program to get dividends from their own token TXT which is now available on uniswap for trading.
They have a few of the usual crypto games and slots as well as betting. You can provably fair option to check the games fairness and a faucet to collect daily as well as daily dividends from mining their token.
All in all you can win from depositing nothing. Who doesn't love that option!
If you want to deposit you can in a mix of different crypto, alts and fiat.
They have a great sign up bonus and some free spins to try out the slots.
Also it's definitely worth a look at the daily dividends that they pay out.
WTG team keep up the good work.

There is nothing really I dislike. If I was to tragedy anything which is a minor minor detail maybe the help page could have some other info like coverage for the task center but it's not super important as they have the best 24hr live chat support !

wef053

10/10

The absolute best Bitcoin-casino website.
Provably Fair Games: dice game and crash. The website is also very nice-looking and easy to navigate.
Their faucet system is the best i have ever encountered, support always very fast.

Dirtydrowningman

10/10

Its super addictive. I love the provability of the dice games. The crash game is is super fun and the amount you can win is insane. I definitely recommend giving their gaming platform a try. You cant lose with free crypto every six hours.

I love everything about the trust dice gaming platform. The payout and betting was a slight bit confusing at first. But there is a crypto converter on the platform that will make Sense of the value of your crypto.

Erina03

10/10

I like their idea of TXT and the coin faucet :) My favorite game to play is Dice and Crash because by playing them you can get dividends.

Nothing much. They have the best customer support that is 24/7 so you can just chat with them anytime if you encounter problems or if you have any inquiries.

Addacho

10/10

Hello Trustdice is the best offer in this category. Clear and quick-to-use website layout. very nice service, great bonuses. I heartily recommend !!
High Quality ^^

Keldinn