TrustDice Casino- Trustdice confiscate winning

Hello ASKGAMBLERS,

Our Risk Management department has got back to us with the conclusion of their forensic analysis on this user's submitted KYC documents. It reveals clear signs of forged KYC documents. We have shared our findings with you through email, and we await your advises.

Thank you.

Okay lets understand, how i can approve that i have real document?

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the TrustDice Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hi ASKGAMBLERS,

Just replied via email. Please check.

Thank you.
TrustDice Team

I received email notofication that i need to response here. But like i understand we wait for askgamblers answer

Hi ASKGAMBLERS,

We hereby confirm that the player has violated multiple Terms & Conditions as below.

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

3.6 Trustdice.win prohibits player collusion and do not allow any kind of robots and programmed devices to participate in game play. Trustdice.win reserves the right to void any game play which results from the use of robots and/or programmed devices.

3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

4.6 It’s the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.

8.1.6 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. Trustdice.win hereby reserves the right to invalidate any wager in the event of such behaviour;

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.

10.3 Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets, risk free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Trustdice.win reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bet bonus and risk free bets or void any bet funded by the deposit bonus. In addition, Trustdice.win reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet bonus, risk free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet, risk free bet or offer to their account.

10.6 Bonuses can only be received once per person/account, family, household, address, e-mail address, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). The Operator reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.

In light of his numerous T&C violations, his account has been permanently banned and his balance has been confiscated based on T&C 3.9, 4.6, 10.3 and 18.1.

18.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, including but not limited to player collusion, making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport, or using the late bets strategy;
* We suspect that you have registered, manage or direct your betting activity on multiple user accounts in an attempt to hide your betting activity, bypass our set trading limits or violate any promotion Terms and Conditions;


Best regards,
TrustDice Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that TrustDice Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.