Blacklisted: Treasure Mile Casino is a brand operated under the Genesys Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
Treasure Mile Casino
- Leading software suppliers on offer
- Very entertaining video poker
- Third-party audit report visible
- High security standards
- Not as many slots as other casino software platforms
Treasure Mile Casino is an online casino that is quickly gaining attention in the industry. Powered by Saucify (BetOnSoft) software, Genii, and Betsoft. Treasure Mile gives players several new games to play and an entirely new way to try their luck on the Web. The casino is a part of the reputable Genesys group and is licensed in the jurisdiction of Curacao.
Restricted Countries
Unfortunately, players from South Africa, Australia, the Netherlands, the United Kingdom, France, and so on, are restricted from joining the casino. The entire list, however, can be found in our more casino details section.
Virtual Games
Treasure Mile, being powered by BetOnSoft, gives online gamblers a whole new way to play. This is most evident with the unique selection of games players have at their fingertips. The most popular online casino games, of course, are the slots. From high-volatility treks through the Egyptian desert in Purse of the Mummy slot, to intergalactic combat in Worlds at War slot, Treasure Mile's growing library of slots can keep any slot lover entertained. While they certainly don't have the number of games that larger software companies have, their unique style makes up for it.
If you're not in the mood to play slots, don't worry: Treasure Mile casino has a host of games for every kind of gambler. The video poker selection at Treasure Mile is some of the most enjoyable around. With vibrant colors, generous paytables, and atmospheric sounds, these single- and multi-hand video poker games go above and beyond our expectations.
To top off their impressive repertoire of games, Treasure Mile has several editions of blackjack, roulette, and keno, as well as popular table games like three card poker and baccarat. With both standard and gold editions of these games, players can choose the table game experience of their choice.
Mobile Gaming
Players at Treasure Mile Casino can also enjoy their favourite games regardless of where they are. All they have to do is access the casino via their mobile device.
Support
In case players need help, they will be able to talk to a chat representative 24 hours a day, 7 days a week. The most convenient option for most inquiries is the live chat. Accessible via either the website or the casino client itself, players can rest assured that this convenient option will be ready for them at any time. Alternatively, players can call the support or send them an e-mail. No matter what method works best for each user, Treasure Mile casino is ready to listen to players' concerns or feedback..
Security and Fairness
Security is a priority at Treasure Mile. Players shouldn't have to gamble with their personal or financial information. Because of this, Treasure Mile casino uses the CSS protocol and top-level 128-bit encryption to protect your information from unscrupulous eyes.In addition to offering players all the safety they could want, Treasure Mile also protects gamblers from unfair gaming, as all games are proven fair thanks to random number generator.
Recommended by experts
Player Reviews
A very nice casino with large amount of excellent providers. Withdrawal processing is very fast. I had good results here and I was playing here. I felt like it was a fair casino.
To be honest, there is not a great deal I dislike it has everything that u could want in a online casino and more with guaranteed. Everyone's favorites. Highly recommended.
Great game selection, support is 24/7 when they actually answer, though don't be surprised if a simple request takes an hour to complete. Nice pay outs, nice bonuses, overall appears great on the surface.
This place has gone way downhill in the last year. I used to win often and get great support. Now their agents usually are clueless as to what I'm asking of them, an agent named Troy always without fail takes at least 20 mins to complete any task asked of him, half of the time just ignoring the chat altogether. Supervisors read from scripts, their processors seem to always be down the one day your withdrawal is supposed to be deposited. They will void your winnings without giving any notification, then when asking to speak with who voided them, they say "oh, the "finance team" is out of office, but I will escalate this!" Which literally results in ziltch. Terms and conditions are vague and subject to be twisted by support. Personally I don't trust them anymore. Troy and Cody both make my heart sink when I see they join the chat. More trouble than it's worth nowadays, and I've earned over 2million comp points. I've been playing here a long time.
They offer a bonus with no deposit but it required a deposit before payout but when you win and want your money out they just take it and say its a bonus and you can't get the money Even if you deposit as they say in the bonus requirement. It's a scham you will never got your money out. And customer service is so bad when you try to chat with them and ask about your money they shot Down connection. Don't play here if you want to get your money cashout!!!!
Was not given the chance to find out, I was told I couldn't have the sign up bonus that is offered on multiple sites.
Treasure Mile Casino has put out a bonus code of 100FREE for a $100 no deposit bonus with a max cashout of $300 on https://casinobonus2.co/no-deposit-bonus/tag/100free/. Well when trying to claim this bonus I get a message that says i cannot claim this bonus. I get in touch with the customer service associates of Kim Stewart and a fella named Steven and they say since I have used bonus codes at other casinos in their "Group" that I am not eligible for this bonus. After some argument they were going to give it to me but without any chance of withdraw if I met playthrough. Well in their Terms and Conditions it clearly states:
" 8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void. "
So It doesn't say making a purchase from their network, it states from the "specific casino in question"
Therefore Treasure Mile Casino and its employees are a bunch of cheating dishonest people. In my opinion. But my opinion is backed up by their own Terms and Conditions.
I do like a lot of the games offered, but would like to see more. 24-hour communication with customer support. The website is user-friendly.
Payout restrictions on winnings. Also, I made a withdraw request on 3-7-2019 at 5 am in the amount of $2500. (I am at the silver level) I received confirmation within 5 minutes and it said that withdraws are processed daily and can take up to 72 hours. It is now 3-21-2019 and I keep getting the runaround from various operators regarding technical difficulties with their processor. No one will confirm a payment date on my winnings including Cody who is one of the customer support managers. I'm not sure what is going on there and why customer support can't give me a straight answer, but I'm thinking I will not be getting paid based on this bad business practice I am dealing with from TreasureMile. I was told today that no one in the finance department was in today and they only pay out on Monday's and Thursday's.
This is one of the first casinos that I sign up for online. I manage to win a couple times but most of the time I lost. This is still consider to be one of my favorite casinos.
I do not like that this casino do not have manual flushing. I also wish that they had live casino section.
Games are okay. Staff is ridiculous with the runarounds.
Runaround. The 48hr pending time, just like every other time. This time it is a withdrawal of 3,000. I am their level gold and receive up to 3500 weekly in withdrawals. I check this morning, and only 500 if the 3000 has been "processed", though apparently now I must wait 72 hours more for it to be sent to my wallet. Every other time it has been a matter of hours and it appears. Also, I am not getting any real explanation as to why only 1/6 of my withdrawal was processed when I won it with no match bonus or anything. The other 2500 is still pending even. Please give me a real explanation, and send my money.
First time playing and although was at first concerned with the limited slot games I have found it to be perfect. The games are great. The ability to check my playthrough progress and see percentage played is handy and helpful. So far loving my experience. ♥️
Dear ROSETINKER23 and Askgamblers
It is always such a delight to receive an unexpected compliment – so thank you, from all of us at Treasure Mile.
We’ve taken great care in selecting the slots in our range, and we’re currently working hard at adding more exciting slots, so your feedback is incredibly valuable.
Our team is like a family, and this means so much to all of us. Thanks again!
Kind regards
Genesys Club Support Team
I have no problems cashing out, cashed out over 10,000, it’s the first one that’s hard but the rest is easy…..and easy money here, they are rated top online….. so go someone else if ur having bad luck.
Hi Bertrandospaventa,
Thank you for your review of Treasure Mile Casino.
It’s really great to hear you have enjoyed playing at the casino and have been lucky enough to benefit from multiple withdrawals.
We always value your feedback so please do not hesitate to send through any suggestions you may have so we can continue to improve and deliver great entertainment that pays!
Best of luck with your gaming and contact us anytime at [email protected]
Best regards
James Matthews
Genesys Club – Senior Host
www.genesysclub.com
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Treasure Mile Casino: 209% up to $418
Treasure Mile Casino: $29 Free Bonus
Treasure Mile is a good platform to recommend to players because you have loads of games to play due to the number of providers available. They also have solid security standards which are a huge positive for gamblers who are sceptical about this.
Long term gamblers have proven to be good gauges for this kind of platform. Some have said that Treasure Mile has a good foundation but it has faced some issues with longevity and how parts of the platform have fallen off from its high quality.