No free spins from Treasure Mile Casino

It has been about 3 weeks since I requested 998.82$ withdrawal. In the chat nobody is helping me even so I was reaching them. When I ask questions I never received answers and they always try to find way around as a excuse not to play on time or not to pay at all. When I send docs and on bank account is my husband name also. They said that card was used with his name . They gave me last 4 digits which was totally wrong . He doesn't have that number on a card. I ask them to prove when transaction was made and no answer of course

I have waited the 48 hour pending process, and this morning I wake up to only 500 of my withdrawal being processed, while the other 2500 (3000 total) is for some reason still pending, though the whole withdrawal was requested at the same time. Seems they either don't want to pay the funds, or are hoping I will go back and play more, which I will not. Ridiculous that they would take the time to only send 500 rather than 3000 all at once.