Tower Gaming Casino

Valdes - Your story is like many with tower gaming. This happened to me depositing 5x and finally winning. 40 emails and 2 casino web sites involved. I finally got my $. This is the only NetEnt casino that will steel your money and make you beg for it back. Love the Gonzo game also :-)

Be smart and don't play the casino at tower gaming - not sure why NetEnt lets this rouge casino stay.

When I joined Tower Gaming casino I didn’t even imagine what was waiting for me there! It was powered by Net Entertainment and as you all know this is the gaming platform which is used least by the rogues and scams. So I was rather confident and became a customer without any doubts. Unfortunately it doesn’t appear to be so calm…

First I deposited 100$. As a welcome bonus i received a 100% match bonus. I played a lot with it but eventually lost everything.

Than decided to try again with another deposit and made such for 100$. No bonus code or promotion used! Again nothing and lost all the money. Than made a third deposit for 500$(no bonus code or promotion used again) and i hit a nice win playing my favourite game Gonzo's Quest. I made a withdrawal for 1700$ and left 105$ in my casino account to play with. Than I received an e-mail from casino representative, asking for some documents for verification purposes and i send them back all that was needed. I continue to play and even manage to double the remaining 100$ and turn them in 195$.

And than BAM - i received 10 hours later another e-mail from them with shocking news:
"Hi Vladimir,
I have just received word regarding your account verification. Please know that your documents have been verified. After further review, I can see that you had a casino bonus added to your account when you made your first deposit. The bonus requirements were not met, nor were the wagering requirements met at the time of your cashout request. This is a breach of our Terms and Conditions regarding this bonus.
As such, you are able to cashout your original deposit total, and all winnings accumulated on this casino bonus have been confiscated accordingly. Once this account has been approved, your account will be closed to prohibit further breach of our Terms and Conditions."

I read this several times until i understood that was tricked, smashed and robbed!?! I immediately go to their website and tried to login but my account was already locked and i never had the opportunity to log in and print all the facts or any proof from my account history! My joy became grief and my heart was about to explode, because 1200 $ is a big pile of money all over the world, and Tower Gaming has just stole them from me!!

I was rather determined to fight to the end and this is exactly what I have done. I submitted a complaint here, at AskGamblers.com and also get in touch with a representative of Malta Gaming Authority, where Tower Gaming was registered at. And the results arrived immediately. Just a day after the complaints I received a huge bunch of apologies from their customer care manager along with my money and the account reopened! She said that it was just a human mistake and that such things happens and so on and so on….I still wonder whether to believe her or they just didn’t expect such a fearless defend from myself and decided to pay rather than dealing with Malta Gaming Authority and the biggest gambling communities! Anyway, I got what I want by the bitter taste remains in my mouth!

So, to summarize I will use some simple rating scores:
Support: 1/10
Software: 10/10
Security: 9/10
Finance: 9/10
Bonuses: 3/10
Terms&Conditions: 5/10

Overall: Be extra careful there!

Well that is it from me now:). Thanks to AskGamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!”

Great site love the new download casino. They pay out quickly and easy to deposit.
A+ in my books.