TouchMobile Casino

Item: TouchMobile Casino
Rating: 1
Author: Sharon D.

TouchMobile Casino

The casino is closed.

Player Rating 3 reviews

3.3/10

3 reviews

Complaint Response 1 complaints

0 hours avg. 1 complaints

What we like

Available in instant play
A well-equipped mobile casino
Live casino open
Live chat included
Website secured with SSL encryption
Software tested by NMI
Potential disputes resolved by IBAS

What we don’t like

No video poker games featured
Live chat open between 08:00 and 00:00

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

TouchMobile Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.touchmobilecasino.co.uk/

Established

2015

Licences

Government of Gibraltar

Company

Nektan Limited Casinos

Affiliate Program

Mad About Affiliates

Languages

English

Casino Type

Instant Play, Mobile

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Visa, Skrill 1-Tap, Boku

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafe Card

Withdrawal Fees

Currencies

Canadian dollars, Euros, British pounds sterling

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 2-7 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, IGT (WagerWorks), NextGen Gaming

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+4402037523399

FAQ Section

Suggest an edit

TouchMobile Casino is an online casino and a fully-equipped mobile casino, which is suggested by its very name. The casino games and online slots are powered by NetEnt, NextGen Gaming, IGT (WagerWorks) and other popular software providers. Players looking to play against real live dealers can enter the casino’s live gaming lobby. TouchMobile Casino is regulated and licensed by the Gibraltar Regulatory Authority.

Restricted Countries and Territories

Players residing in countries where gambling activities are illegal will not be accepted at the casino. The list of excluded countries thus includes the United States of America, but is not limited solely to its territories.

Mobile Gaming

Like the name says, TouchMobile Casino is a mobile casino, which means players can easily play online casino game and spin the reels of mobile slots on their devices, be it a tablet or a smartphone.

Security and Fairness

The website uses advanced SSL encryption technology which guarantees players’ private data remains completely safe and undisclosed to third parties.

The fairness of the games found at TouchMobile Casino is ensured through the casino’s use of Random Number Generators. Disputes that may arise between the gambling operator and players are regulated by the IBAS. In addition, all software has been tested by NMI, a reputable testing company.

Support

Players can reach the friendly customer support team via email, telephone, an online form and a live chat, which is at players’ disposal from 08:00 to 00:00. Additionally, there is a FAQ section where players can find previously answered questions.

Virtual Games

TouchMobile Casino features various video slots powered by NetEnt, NextGen Gaming, IGT and other software giants. Some of the popular titles found at the online casino are the Jack and the Beanstalk slot, Piggy Riches slot, Wolf Run slot, James Dean slot and many more.

The selection of table games includes blackjack and roulette.

Players who wish to try their hand at specialty games can pick between different scratch cards and bingo.

Live Games

TouchMobile Casino features a live game lobby powered by Extreme Live Gaming where players can engage in playing live table games against real life dealers.

Complaints

Read the complaints other players have left for TouchMobile Casino. Learn more about complaints.

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Refused to pay £14000 and locked my account without any proof

I signed up to touch mobile, I took advantage of the £5 free no deposit bonus. Won nothing. I then deposited £10 and got the welcome bonus which I played through all wagering requirements and won £3000 so as per the 'maximum withdrawal' I withdrew £2000, I played with the other and won another £3000 so next day I withdrew £2000 and played again. I then won a massive £10,000. The first day I received a call congratulating me on my win, I was very excited (single mum near Xmas decided to try my luck and actually got some - so I thought) the next day I got another call, same thing (due to the second withdrawal) Third day I went to withdraw another £2000 and couldn't get into my account, I contacted live chat who told me my account was 'under investigation and someone will contact me' they wouldn't tell me anymore. So I waited thinking maybe they wanted ID or something...... No, I got an email saying that as I have been found to have multiple accounts 'with them and their sister sites' (assuming as I also have accounts with jackpot mobile, spin princess, Mayfair and coinfalls - all of which I have deposited to) then my account has been blocked and they will return the £10 original deposit......... I emailed back to say i was not aware I couldn't play at their other sites and nowhere does it say so, and that I beleive they are only now 'finding this issue' because I have won, and that if that's the case then will they be closing my other accounts and returning all deposits I made to them..... I have had no response. I am beyond heartbroken and disgusted. I don't know how these people sleep at night, I know I can't!!!!

Rejected

£14,000

TouchMobile Casino Complaint Stats

Resolved N/A

Avg. Amount N/A

Avg. Complaint Duration N/A

Avg. Response Time N/A

Review this casino

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Player Rating

3.3/10 ● 3 reviews

Top reviews from our players

xixdave

8 years ago

2/10

Live chat was fast
joined for 200% bonus
Which you do not get straight away like the rest

Not getting whole bonus in one go
limits us smaller players to smaller wins Sigh
Should be ok for the rich

Scottish1

9 years ago

1/10

The only good thing I can say about this site at the min is the quick response from customer service. Though live chat was not available they replied my my email pretty quick.

DO NOT TAKE THE BONUS!
Having made a deposit of £13 I was given 100% bonus which I managed to convert into nearly £400. After playing through the required amount £300 just vanished and I was left with £52 which I could withdraw. I was playing for sometime always being around the £300-£400 mark. Turns out you can only win 4x the bonus amount!! I've never seen this.

When I looked at rules on their site I saw a £200 cap and if I'm honest I only skimmed the bonus rules as they're normally the same. I just looked for the staking requirement x30 etc.

nickuk911

9 years ago

7/10

I had a good experience here, games played without any lag or issues, a fair amount of slots and games & Nektan use KYC usually to verify you so no need to fiddle around with lots of ID procedures.

A few niggles, I noticed whilst playing "Victorious" the auto-spins worked instantly without having to set loss limits etc, it is the UK Law to make a player set these limits before playing, I don't mind myself I find it irritating but hopefully the casino read this they might need to get that sorted!

I like WMS slots, Touch Mobile only seem to have Raging Rhino, perhaps a few more in the future would be great?

Slightly long pending withdrawal times (80 ish hours for me).

The Bonuses are poor simply because of a 4x Max Bonus Cashout Rule which really is not in par with other casinos, I don't take the bonuses for this reason.

Despite the negatives I was happy playing at Touch Mobile overall 7/10.