I signed up to touch mobile, I took advantage of the £5 free no deposit bonus. Won nothing. I then deposited £10 and got the welcome bonus which I played through all wagering requirements and won £3000 so as per the 'maximum withdrawal' I withdrew £2000, I played with the other and won another £3000 so next day I withdrew £2000 and played again. I then won a massive £10,000. The first day I received a call congratulating me on my win, I was very excited (single mum near Xmas decided to try my luck and actually got some - so I thought) the next day I got another call, same thing (due to the second withdrawal)
Third day I went to withdraw another £2000 and couldn't get into my account, I contacted live chat who told me my account was 'under investigation and someone will contact me' they wouldn't tell me anymore.
So I waited thinking maybe they wanted ID or something...... No, I got an email saying that as I have been found to have multiple accounts 'with them and their sister sites' (assuming as I also have accounts with jackpot mobile, spin princess, Mayfair and coinfalls - all of which I have deposited to) then my account has been blocked and they will return the £10 original deposit.........
I emailed back to say i was not aware I couldn't play at their other sites and nowhere does it say so, and that I beleive they are only now 'finding this issue' because I have won, and that if that's the case then will they be closing my other accounts and returning all deposits I made to them..... I have had no response.
I am beyond heartbroken and disgusted.
I don't know how these people sleep at night, I know I can't!!!!