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Svenbet Casino

Our Rating CasinoRank
8/10
CasinoRank
Player Rating 136 Reviews
7.7/10
136 Reviews
Complaint Response 52 Complaints
2 days avg. 52 Complaints

AskGamblers Quick Overview

Editor's View

Svenbet Casino is a well-rounded online gambling platform, where a casual player won't find much to mind. However, high rollers may find it's low max withdrawal thresholds limiting, while players who appreciate total commitment to responsible gambling may see this segment of Svenbet as lacking.

What we like
  • Accepts cryptos
  • Fully optimised for mobile
  • Live chat
What we don’t like
  • Poor commitment to responsible gambling
  • Low max withdrawal limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Svenbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.svenbet.com
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, French, Portuguese, Spanish, Italian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information About Svenbet Casino

Svenbet Casino is an online casino founded by true gaming fans who share their passion for good games and fair play. Home to a massive variety of video slots and table games, Svenbet also features live games, including blackjack, roulette, and baccarat. The casino is available in four languages, including English and German, and has a licence from the Government of Curacao.

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StallCation
StallCation

Complaints

Read the complaints other players have left for Svenbet Casino. Learn more about complaints.

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Svenbet Casino - Stalling withdrawal with additional verifications all the time

Hi! 

I have been member of svenbet for long time, I always made deposit without any problem. For the first time I got lucky with sportbetting and won 7600 euros. Then the problem started, they asked for KYC verification as on the terms. 

I provided everything from bank account, Id card, photo proof. Once KYC was verified after weeks I finally made 2 withdraw with 1000 euro each. They said to me first every withdraw takes up to 72 hours, but they wasted almost 1 whole week for each. 

When I tried to make third withdraw they said they need to do review and asked proof of phone number, I provided all documents and finally they verify and send third withdraw. I tried then to make fourth withdraw wednesday 25 october and yet they don’t accept the withdraw and everytime I ask the support they give me same answer and say they don’t know anything, they excuse is that another department is making reviews.

This is so frustrating the winnings the same amount 7600 euros and I haven't played a single game since I started first withdraw, it is the same amount but for each 1000€ they are taking over a week to review and accept it. Now I am worried as I read om other reviews that they will waste more time and even come up with some security reason to close my account or my winning, I read other people complaining. And I politely ask if you can help me with this and take it up with svenbet? It is nor right to treat a customer like this and making withdraw a nightmare, I provided every single document they asked for and my account is verify. To tell me all the time that another department is handling it and support don't know any answer is not right. 

I now ask for your help to reach those ”relevant department” who even Svenbet cant get answers from and help med recieve all my winnings? I so disappointed in Svenbet that I don't want to keep using their platform, I just want to take my winnings and forget this nightmare!!!

Here is example of many of the answers I get:

Dear 

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review is not disclosed to other departments until it is completed

Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

staus Resolved
€7600

Complaint Statistics

Resolved 48
Avg. Amount $ 1,432
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.7/10 136 reviews

Top reviews from our players

I personally like svenbet casino because of the smooth gameplay, no lagging slots here. Loads of providers, the ones you need for winning are all at this casino. Hope more people can enjoy this site in the future. good luck & have fun at svenbet (even if your name is'nt Sven btw)
(0_-)

Good game selection, no much lag and easy to find providers games.

Support chat was not very polite compared to most casino

I love this casino very much. A huge variety of nice slots . For all the time that I play, there was 0 technical troubles, works 24/7. And there is few nice bonuses that I like. Nice casino!:)

A great casino with a very wide variety of slots and games available as well as very generous promotions available weekly that coupled with many free spins and free chips for their loyal players makes Svenbet Casino one of the best in the industry. Support is easily available and they friendly and eager to help you with any issues you may have, all in all a great casino to play at

Not much but if I Had to say one negative it would be that the casino could possibly payout faster but what casino doesn't

Good layout
Good friendly support
-Easy navigation and nice looking layout.
-Quick and easy loading games without any problems.
-Good game providers and Live casino section.
LIKE

I love this casino! :) A huge variety of nice slots (especially NetEnt games, my favourite). For all the time that I play, there was 0 technical troubles, works 24/7. And there is few nice bonuses that I like. Nice casino!:)

Range of games and the layout furthermore nothing.

So I have been playing here for a few days and my experience is not good.

First of all the chat service is poor.

I wanted to know why my (2nd) withdrawel wasn’t processed, because it has been pending over 24 hours ( account is verified) , and as I had understand it should be processed within 24 hours. So I contacted the live support and asked them why it wasn’t processed yet. She told me that she would check it for me. Once she came back she told me that it would be processed, so I asked how long will it take, then she litterely said; For more detailed information please contact the department in charge at ‪[email protected]‬ and they will inform you properly.

So at this time I was over 20 minutes on the chat just to find out when my withdrawel should be processed.

She then told me, when I asked what she had done over the 20 minutes, that she had been in contact with the relevant department. So I asked if she could ask the department how long it still gonna take, she then said; For more detailed information you need to contact the department in charge i am not dealing with payments. If you don't have any other query I will need to terminate this conversation.

I asked for a senior employee and she disconnected the chat. Unbelievable.

Furthermore I had severall chat sessions before and they where also not great.

Second the verification process takes about 2 till 3 days if you are lucky, which in my opnion is way to long.

Third withdrawel time is way to long.
They always give you excuses that they have to ensure their security measures,
in my opionion thats just a stalling tactic. Other casinos can process it less then a few ours.

Based upon my experience I wont recommend playing at this casino.

I like the variety of the games and that it is easy to find the games I want, it is a very comfortable site to play. I like to play on Svenbet on my phone, and it doesn't get stuck at all like some other casinos. I haven't found any casino that I trust the bonus they give, but here I get free money in my account every day after losing some of my deposits, so ill keep playing slots here.

I do not like where the Live chat button is on the page, it should be on the right side

I really would like to share my experience with this casino. A good friend told me about this casino and I registered. I deposited and totally forgot to claim my bonus. Because of that, I connected to the german chat. The agent informed me about the regular process and how I should claim my bonus first and after he just add it ! It is the first time, a casino is adding me a bonus I forgot or didnt claim at all. I got suprised and happy as well. However, unfortunately I couldnt wager the bonus and win, but support offered me as good will an other bonus and I will continue playing in this casino, for sure.

It is not clear enough, how to verify the account, I had to ask the support. It would be also nice if all providers would be available for the welcome casino bonus.

I've been playing on this casino for a couple of months now and I really recommend it.

- A wide variety of games and providers with quite regular additions.
- Unlimited daily cashback on losses which keeps me somewhat happy after bad days.
- Regular bonuses on games I love playing.
- Friendly support. They asked me for feedback on the games I'd like to see next on their casino and they came back after a couple of weeks with a heads up and a bonus on the games I had suggested them adding.
- It's a new casino but you can feel they make improvements.

- It took them 7-8 days to complete my verification and process my first withdrawal, which is really bad. My next withdrawals are processed usually within 1-2 days, however.

Svenbet Casino News

Read all news about Svenbet Casino, check for updates and stay tuned for exclusive bonuses.

Multiple Smaller Wins Lead to a €90K Cash Out at Svenbet Casino
Big Win Multiple Smaller Wins Lead to a €90K Cash Out at Svenbet Casino

A streak of wins has left one lucky player with over €90,000 when they decided to play the Great Book of Magic Deluxe Slot at Svenbet Casino. The online casino has told us that their latest winner didn’t just get one lucky spin, they got multiple lucky spins leading to this massive pay out and the perfect way to start 2019!Player Kicks off 2019 in StyleSvenbet Casino offer a diverse selection of online slots and casino games alongside their live casino games, virtual sports betting and skilled games. But on this particular occasion it was their slots that proved lucky to their latest winner. They’ve got the best of the best gaming providers and it was Wazdan’s Great Book of Magic Deluxe Slot that done the trick. The player scooped a huge €90,775.02 which spiraled from multiple wins leading to the cash out. A lucky Svenbet player wins multiple times leading to a cash out in excess of €90K.The series of wins all started with the nail-biting moment the player won €26,125 during the game’s bonus round on an impressive €100 bet! But it wasn’t all big wins, the total amount was collected with a variety of smaller ones like this one. The Lucky Streak ContinuedFollowing that there were plenty of other highlights too. The player scooped not one but two €25,000 wins also with bets of €100 and another €23,500 win during another bonus round. The player continued with their €100 bets which certainly paid off as they won another €19,825 during yet another triggered bonus round. But it didn’t end there. The player decided to take full advantage of the unique Wazdan features and decided to spin the reels in Ultra-Fast Mode which changes the games volatility levels.The unique Wazden features helped the player win even more.The player continued to hit wins on both standard and high volatility levels when they finally ended the day with that €90,777.52 in their bankroll!The Momentous WinWith such a big win it’s understandable the casino were going to be happy too. Andrzej Hyla, the Head of Sales at Wazden commented “We are beyond thrilled to see a player win such a significant amount playing one of our beloved games, Great Book of Magic Deluxe. This game is a favourite among both players and operators, and we are really happy to see that the player's dedication to spinning on Great Book of Magic Deluxe played off generously for them. As we have been expanding significantly of late, we look forward to more games being played and announcing even more of these exciting wins in the future.”Now it’s your turn! You can try this slot or any of the others and all you need to do is head over to Svenbet Casino and hit register. 

A Lucky SlotsFighter Nabs a Cool €3500 on a 300x Multiplier!
Big Win A Lucky SlotsFighter Nabs a Cool €3500 on a 300x Multiplier!

A SlotsFighter host won a huge €3500 whilst playing live on Twitch during a solo stream at Svenbet Casino! Annie, the host was playing NextGen’s volatile 300 Shields Slot when the 5-of-a-kind winning combination rolled in with a huge x300 multiplier!  A Massive 300x MultiplierAnnie is a host for SlotsFighter and managed to catch this massive win live on Twitch, playing at Svenbet Casino, whilst watched by many fans. NextGen’s 300 Shields Slot is already known for its volatility and of course the chance to win a 300x multiplier during free spins if you can collect enough shields. In fact, there’s a max theoretical win of 300,000x during the free spins so even if you hit a lower paying combination on a 300x multiplier it would be big let alone one of the higher paying combinations like Annie did. Annie won a massive €3500 big win whilst playing the 300 Shields Slot during a solo stream on Twitch at Svenbet Casino.Now if you were to compare that multiplier to some of the newest releases over the last few months, you’ll know not many come close. And, that’s probably one of the reasons why this particular NextGen online slot still remains so popular years after its release. Time to Cash Out!Annie, the 24-year-old started her solo steam on Twitch and decided to play the game on €1.25 bets and boy did that pay off. During free spins the SlotsFighter had already reached the final stage of the bonus round so all wins would be multiplied by 300x. Then with just a few free spins left. BOOM! Three wilds helped make a five-of-a-kind winning combination adding a massive €3500 to Annie’s balance. To say she was pleased would probably be an understatement! Her fans were pretty amazed too with many of them taking to Twitch to tell Annie to cash out her winnings straight away. One watcher even commented “you deserve it Annie”. How Annie Plans to Use her WinningsAfter such a fantastic win was caught live on camera it was only natural the casino would catch up with Annie to see how she’d spend her winnings. She said:What can I say? I'm new to slots world, I don't have a strong strategy, but I just really wanted to get a coat that I was craving for more than a month. So, I won!We’d just like to say a massive congratulations to Annie from the entire AskGamblers team and don’t forget to log into the SlotsFighter Twitch Channel for more solo streams and battles.

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