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Spin Station Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 42 reviews
6/10
42 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor's View

If you're looking for UK casino sites, Spin Station Casino ticks all the boxes of a great, UKGC-licensed casino, where the game offering is vast and withdrawals are fast.

What we like
  • 0-24 withdrawal timeframe
  • 24/7 live chat
  • Excellent selection of games
  • UK Gambling Commission-licensed
What we don’t like
  • High bonus wagering requirements
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Spin Station Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinstation.com
Established
2016
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Norwegian
Casino Type
Instant Play, Mobile, Live Casino

General Information About Spin Station Casino

Spin Station Casino is straightforward from the moment you enter it: the design is clean and light, and the games lobby can be accessed right from the homepage. The bonus range is impressive, too, and the loyalty program brings additional perks. At this online casino, the interface and support are available only in English and can be played on mobile devices without downloading additional software.

As with most UKGC-licensed casinos, Spin Station is fully committed to the principles of responsible gambling, which you can read more about in the casino review below.

StallCation

Complaints

Read the complaints other players have left for Spin Station Casino. Learn more about complaints.

Show all complaints
Spin Station Casino - No available withdrawal methods
Hi,

I registerd yesterday at Spinstation (where it shows many options for deposit etc). And i saw it had MGA-license, so i thought ohh well must be a decent site. It took 1 second to deposit money with VISA.

After playing for a while i decided that i want to withdraw the reminding funds, when i got to "withdrawl" there is ZERO options for me. Is that even legal? Look attached picture. On "withdrawl method": it says "new bank information", BUT heres the funny part.. Spin Station has disabled bank transfers... It says in red text when you try to withdraw, meaning.. there is zero options for you to withdraw money. Attached picture with red text says bank transfer is disabled.

So.. Since there not a single option for me to withdraw money (but multiple when wanting to deposit LOL), i had to contact support. Support could not help me and told me i need to speak with the "accounting team" the next day or they could "escalate" the issue, but it would take 24-48 hours to get an answer. So i waited to the next day and contacted support again, this time support said accounting doesnt speak with customers. When i said bank transfer is disabled on their site, i was asked to wait 20 minutes for an answer. Then they wanted me to come back later to speak to a Norwegian and they closed the chat. After contacting support trough email, i found out there are two options Ezeewallet and LuxonPay (scam options? these two options does not even show up at their site and both apps has 10k downloads in Play Store.... with 10$ withdrawl fee to bank + takes 3 days). They wanted me to deposit even more money with LuxonPay or Ezeewallet then try to withdraw with one of these options? like wtf? Why would i deposit more money when there is zero options to withdraw it in "withdrawls"? This has been the utterly most worst times ive ever had at any site.
staus Unresolved
Spin Station Casino - Purposely delaying verification process
Hello, I made my first withdraw on spinstation on 27-5-2017 and received a message for verification documents to send. I have send the documents the same day and in their terms it should take max 48 hours to verify the account after they received the documents. on 31-5-2017 early in the morning i received finally an answer that 1 document is older than 3 months and they need another. ( in the mail it said nothing about the 3 months rule, but okay i've send a new one right after it.) Every day i send emails if the verification is finished and everyday same respone "apologize for the delay" or "sorry we have a slight backlog" And this is not acceptable, if i don't follow their rules i have a big problem, but they can use these delaying tactics without problems. Every day i also ask in livechat why it take so long and everytime they say something else. "tomorrow they will get back to you" tomorrow the relevant department will contact you and you receive a notification that the account is verified" And today i received this response in livechat, "Thank you for holding. My accounts team has advised that one of our hosts has already escalated the account verification matter today and they are busy sorting the matter out with priority, we apologize once again for the delay but they were experiencing a slight backlog for the weekend passed. " But i don't believe them anymore, and hope you can help me to resolve this case. Kind regards, Steven
staus Resolved
€2900

Complaint Statistics

Resolved 19
Avg. Amount $ 2,962
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Top reviews from our players

Another whg casino I’ve had a great time at, deposited via Skrill and hit an exceptional bonus on secret of the stones, over 800x at £10 stake, so have no doubt the games are fair!! Same as with casimba and Miami dice customer support is available 24/7 and very helpful!!

2 day withdrawal time is a bit long in my opinion and the max 5k per week withdrawal means I’ll have to withdraw twice but I guess that’s not a big complaint!

Hi MORGANSPIC3D Thanks for your review! We really appreciate reading our user’s feedback since we are always working hard to provide the best customer experience for our players. We do have a great live chat team, that are always happy to help...And they will be grateful to read your comments. Regarding your first withdraw, due to our UK license, we must obey the relevant regulations and once a customer requests their first withdraw, we have several days to request their ID, check that everything is ok and release the withdrawal. Once this process is done, the following withdrawals are much faster 😊 Thanks again for your words and your 9 green stars! 😊 Spin Station Casino

user avatar

Good selection of games, bonus wager 35x, I seen higher so not too bad all in all a decent casino.

Some of the games froze I tried 2 different browsers but on restart they worked ok.

2 days pending for withdrawals not keen on that but if its too protect me and the casino I didn't mind.

Hello SLAVERCHOPS Thanks for your review and thanks for all the green stars you’ve sent us… We really appreciate it 😊 Regarding the browser matter, we do optimize for all browsers, but I can tell you that chrome is our top one and Safari might give you some issues. Thanks for understanding that due to our UK license, we must obey the relevant regulations and once a customer requests their first withdrawal, we have several days to request their ID, check that everything is ok and release the withdrawal. As you mentioned, this regulation is not only to protect us but also to protect you, our customer. Once this process is done, the following withdrawals are much faster. Thanks again SLAVERCHOPS, have a good Valentine’s day!

user avatar

Great game selection, fast support service, good bonuses.

A long period of verification.

Bonus policy is terrible. Got 20 free spins in the Wild Wild West won about 5 euros then played this money 40 times, caught a good bonus in an immortal romance in the amount of 1550 euros on the balance I already had about 1650 euros.
Wanted to withdraw 1500 euros. Within two days I received a letter saying that I can not withdraw the already played money. Reason is bonus money. Logic's? The money was won 40 times... in the conclusion they rounded my win of 100 euros. Not fair((

Hi Mordax! Thanks for your review. As you may know, once a customer requests their first withdraw, we have 7 days to request their ID to release the withdrawal. This regulation is not only to protect us but also to protect our customers. Regarding our bonus policy, if you use a web wallet such as Skrill or Neteller, you must be aware that any winnings will be confiscated. (See Ts & Cs point 7.7) If you have any further enquiries, please feel free to get in touch with our team via Live Chat. Thanks Spin Station

user avatar

Advantages:
1. Large, modern, casino. Easy to navigate.
2. Wide choice of games.
3. Easy to sign up.
4. Lots of choices of payment methods

Disadvantages:
1. Max winnings on any bonus is 100 pounds
2. Poor customer service. Shuts down accounts routinely without explanation.
3. As others have mentioned verification and withdrawals are very complicated and also subject to first disadvantage above.

Hi Ben285! Thanks for the review, we really appreciate your feedback. When you mention that maximum winnings of any bonuses are 100 pounds, this only applies to free spin promotions. Other bonuses are not capped, please check our T&Cs. Due to our UK license, we must obey the relevant regulations. As you may know, once a customer requests their first withdraw, we have 7 days to request their ID to release the withdrawal. This regulation is not only to protect us but also to protect our customers. Regarding our customer service team, I am sorry to hear you didn’t have a good experience. But please feel free to get in touch with us again via our Live Chat if you have further enquiries. We are active and happy to help 24/7. Thanks Spin Station

user avatar

Just made a second deposit and received 50% 2nd deposit offer. Enjoyed playing slots and received a lot of bonuses and free spins. I have completed all wagering requirements and made a withdrawal request. Guys I Highly recommended to play spin station casino. u

Everything is good on spin station casino except verification and withdrawal timing. Hope they will sort it out this issue. :)

Hi there, thanks for your review! Glad to hear you've had a good experience with us and that you like our games and services. Regarding your comments about our pending waiting time, we need to follow all the relevant verification protocols, and this can take up some time. If you have any doubts, please reach our support team. Kind regards, The SpinStation Team

user avatar

Good site layout, good selection of games with a verible game play, bonus games, welcome bonus is worth not taken as if you do hit a good run of wins, you need to play though these till you can withdrawal.

Withdrawal times & verification, total joke. No doubt like the rest of this feed back Caroline will be on to say they are still working on improving the withdrawal verification times, but the same fees back go's way back a few years (comeon spin station it's nearly 2018). Still have a withdrawal pending after four days, quick enough to take it but not pay it out.

Hell0 DAVIEWILSON Thanks for your review! We are happy to read you like our selection of games and that you have had a good experience with us. Regarding your comments about our pending waiting time, as we mentioned above, we need to follow all the relevant verification protocols, and this can take up some time. If you have any doubts, please reach our support team, they are active 24/7 to support our customers. We hope this helps. Kind regards, The Spin Station Team

user avatar

Good games enough on here to keep you entertained. Don't like the fact minimum deposit is £20 and you can't withdraw less than £30 but good variety of games.

Withdrawal times are ridiculous, from pending to actually receiving your money takes forever.

Hi Andrealike, Thanks for your review. Regarding the minimum withdrawal, as we state in our T&Cs (point 9.3), The minimum withdrawal is £25. The pending time is 48 hours and then, after we accept the withdrawal it normally takes up to 3 days; but it all depends on your withdrawal chosen method. It’s not the same if you do it via a bank transaction or a debit card. Hopefully, we have answered your query. Please feel free to contact our support team for more information. Thanks Andrealike. Spin Station.

user avatar

Just made my first deposit yesterday and received a 200% welcome bonus with awesome 50 free spins, High payouts slots specially on Merkur slots, I made a single withdrawal request lets see how long they will take to approve my withdrawal or they are creating any issues, I will let you know guys soon. (username: megatek )

No doubt that spin station casino payouts are very high but there withdrawal approval timing are so long.

Thanks for your review DILLS25! We are happy to read you like our site. Regarding your comments about our pending waiting time, as we mentioned above, we need to follow all the relevant verification protocols, and this can take up some time. If you have any doubts, please reach our support team, they are active 24/7 to support our customers. We hope this helps. Kind regards, The Spin Station Team

user avatar

Good games selection, all of my favourite slots are here. Good design, somehow it reminded me of cowboys or rancho stylistic, with beige and light-yellow colours.

Loading is not fast - a big minus for me as for gambler. Also 'Spin station' lacks game browser or any game collection system. For me it is very useful to have all of your favourite game collected in one place. You can easily choose the one you like and then play it, it is one of necessary options of online casino.

Hello there Jossey, A million thanks for your review! I can see why you would make the rancho reference 😊 Sorry to hear about the loading – this can be dependent on which browser you are using. Feel free to shoot us an email with further emails so we can investigate and improve the slow load! Kindest Regards, Caroline

user avatar

With a name like Spin Station, you instantly know that it's a place to stop by and have fun with lots of spins. Well, I had that intention too, of course, especially when they were offering a nice 200% first deposit bonus, and with 20 free spins on Starburst too. Honestly speaking, that 20 free spins didn't mean much at all to me. They could hardly warm up my butts, so to speak, but at least it's doubly better than a lousy 10 free spins that some casinos offer. Starburst wasn't one of my favourite games either, but I'd prefer 20 free spins on Starburst than 20 free spins on Book Of Dead, for example. That game is really dead for me!

So, eager to get going as soon as possible, I visited the casino's website and got myself registered. Big mistake! I should have checked up on their Bonus terms and their T&C first before signing up. Why, Because it would have avoided my opening of a new account at the casino but not making any deposit at all in the end. Why? Because any deposits using Neteller were not eligible to get the welcoming deposit bonus offer! What the argh! There aren't many casinos that have this rule, but Spin Station was one of them that I got caught in. I have avoided a few others simply because I had read their terms and conditions beforehand.

If that was a disappointment, then later on, I found a blessing in disguise. How or what was that? Well, the casino has a good selection of games, no doubt, but the ones that I was interested in only concerned NetEnt and Microgaming. The other game providers meant nothing to me. Upon checking up on the full Microgaming games, I found out that my 2 most favourite games were not there at all. Supe It Up and Beach Babes were missing from all those Microgaming games, and I really wonder why the best games have been omitted from the list. Really strange! Well, luckily, I didn't make that deposit. Luckily, Neteller deposits were not eligible to get the promotional bonuses. Luckily, I had avoided wasting my deposit playing on a game that I wouldn't be interested to play on in the first place. Well, like I've said many times before, whenever my first step cannot go well or smoothly, then there must be something else that would make things more worse for me.

Stranger still, I cannot understand why I'm still keeping my account alive at Spin Station Casino. Maybe I'm hoping that Neteller deposit hindrance would be removed one day, thereby allowing me to make my first deposit and claiming that welcoming package. If that doesn't happen soon enough, I would definitely close it permanently. It's just a matter of time.

Hello Af14wins, Thank you for the review! Just as you mention, you can’t claim the bonus with Neteller, we do hope that you still want to stay with us despite this 😊 Kindest Regards, Caroline

user avatar

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