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Spin Samurai Casino

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 119 reviews
8.4/10
119 reviews
Complaint Response 15 complaints
2 days avg. 15 complaints

AskGamblers Quick Overview

Editor’s View

Spin Samurai Casino has a design inspired by legendary Japanese warriors. The combination of red and black colours makes the casino look powerful.

The navigation is smooth and intuitive – players can sort out games by categories, enter the live casino lobby, install an app or access the bonuses, among other things.

What we like
  • Excellent choice of payment methods
  • Fast withdrawals
  • No payment fees
What we don’t like
  • No weekend withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spin Samurai Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.spinsamurai.com/en
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Finnish, Norwegian, French, Polish, Japanese, Italian, Portuguese, Arabic
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Social Platforms
Telegram, X, Instagram, Facebook, YouTube, WhatsApp

General Information about Spin Samurai Casino

If you want to choose a reliable casino, Spin Samurai Casino is highly rated at AskGamblers. It’s also rated highly among the AskGamblers community. You can read more than 100 real casino reviews for better insight into the casino, written by AskGamblers members. 

The casino also has a good track record when it comes to complaints. At the time of writing, they have just a handful of complaints registered against them. These have been resolved successfully, which proves the casino is willing to help its customers in their time of need. 

The casino has also been nominated and shortlisted for an AskGamblers Award in the Best New Casino category in 2020. 

Before registering, you can now read more about the casino as we cover various topics, including payments, customer service, games, and responsible gambling. 

StallCation

Complaints

Read the complaints other players have left for Spin Samurai Casino. Learn more about complaints.

Show all complaints
Spin Samurai Casino - Refusing withdrawal of 3000NOK for one week

On the 22. of May I finished the wager and ask for a withdrawal with bank transfer to my e-wallet(revolut) that I used to make the deposit.

The day after I got an email saying that they could not process the withdrawal to that bank, and that I needed to use a different bank account. But on their withdrawal page the only posible option is the IBAN to the revolut bank that i deposited to. There are no option to write in another IBAN.

I asked them kindly to delete that IBAN so i could write the IBAN to the bank that I normaly use, did not get any answer and I still cant write a different IBAN. After that I tried withdraw using bitcoin. One day after I got an email saying that I needed to submit a new withdrawal using bank transfer. I sent an message on their "live chat", (which really not is a live chat just an email service), where I explained that they declined my withdrawals using both bank transfer and bitcoin. They sent me email back one day later saying that I could not deposit using bitcoin because I had not deposited using bitcoin and that I should try again using bank transfer and that I should work. One day later they declined it again.

So I made a minimum deposit using bitcoin hoping that they would then accept withdrawal using bitcoin.

Today I got an email saying that the bitcoin withdrawal was declined again! It now 7 days since I asked for the first withdrawal. And its now become clear to me that they are holding back the withdrawal on purpose. This have been a nightmare and I see not other choice that to write this complaint hoping they will stop holding back the withdrawal. The first withdrawal was about 3800 NOK, at one point I played it down to about 3000 NOK, which is they amount I have left now and are trying to withdrawal.

staus Resolved
kr3000

Complaint Statistics

Resolved 15
Avg. Amount $ 851
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
8.4/10 119 reviews

Top reviews from our players

Awesome game playing, easy to navigate & Great customer service. Fast payouts Awesome Bonuses and low wagers.
Make sure you verify your details from the start so you have no delays when it comes to withdrawals. Great selection of games. I have recently arrived home from an an amazing VIP holiday in Europe provided by Spin Samurai. All transfers, flights, food, drinks and amazing activities all included.
I have been VIP with other online casinos and have never received anything like this before apart from champagne in a gift box.
Loyalty pays off that's for sure!
If you are looking for a genuine online casino with genuine people Spin Samurai is the one. It's the real deal.
To be rewarded for your loyalty is next level. Hope to meet you all on the next VIP trip!

Hi LUCKY28, We are delighted to hear that you had such a positive experience, and we are grateful for your feedback :) Thank you for taking the time to share your thoughts with us and the rest of the community. Sincerely, Spin Samurai Casino

user avatar

Great provider choices, and the layout is ok... there is ONE MASSIVE problem with this casino: When your funds are low, there is an automatic POP UP window that keeps popping up to encourage one to deposit. So, this starts happening at about $2 left in your account... the pop up came up and of course, you must click on the X's to get rid of it, and that takes a moment to do... so... it me my AVIATOR game (Spribe). They did offer me some free spins, but, I could have made over $4 on what I had left and the free spins got me under $1. Do NOT play the AVIATOR game there, it will not end well if you are under $2 balance.

Hello NAHUIPU_TINA, Thank you for your feedback! We are pleased to know that you are enjoying the variety of games that we have. Concerning the pop-up message you are getting when playing the Aviator game, we are sorry that this is causing a hassle to your gameplay. I'll pass this along to our product team and top management and see if something can be done about this and maybe update the game in the future. Please let us know if we can help you with anything else. Alternatively, feel free to contact us via live chat. We are available 24/7. Sincerely, Spin Samurai

user avatar

The verification process not take much time. You can choose a lot of deposit and withdraw methods.
The design of the website is really awesome I think it is better then the design from a lot of other casinos.
The website is fully optimized for mobile gameplay!

Hello TCHACHALA, Thank you for taking the time to share your feedback with us! We're happy to have you as part of our Spin Samurai family :) We wish you great gameplay! Sincerely, Spin Samurai Casino

user avatar

All the best providers, you can get full screen mode, where there is just the game, nothing else. Nice bonuses, nice site design, games work fluently.

The reason why I write this review, is because I feel like people should now few facts.

They claim withdrawal processing pending time is 0-2 hours. That is not true, this is actually the slowest DAMA casino that I've played at. And guess what? The withdrawal team is not operating on weekends. So if you request a withdrawal on Saturday, it's processed on Monday the earliest. I don't know any other dama casino that does not operate 7 days a week

8.76/10 rating? Far from that. The most important thing for customers is to win. 2nd most important is to have cashout processed fast.

Hello LAKA12345, Thank you for taking the time to tell us about your experience. We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible. Because most banks are only open on weekdays, most businesses do not process payments on weekends. Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days. Thank you for your utmost understanding. If there is anything we can do to improve your experience, please let us know. Sincerely, Spin Samurai Casino

user avatar

Flashy casino, a really massive range of games to play, found my favorites to play, bonuses are some what decent, layout is good and easy to navigate around.

Support is slow, no responsible gaming tools available have to go through support to limit or self exclude for a certain amount of time.
Which is the main factor in my review.

Hello OOBY, Thank you for your feedback. We're delighted to hear that you appreciate our casino's games and that some of them are your favorites. I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player. We apologize for this, and we thank you for your utmost understanding. Also, if you want to set a limit on your account or self-exclude for a certain amount of time, you can go through our live chat for real-time assistance or email us at [email protected]. Please expect a response within 24 to 48 hours when you send an email. Hopefully, in the future, we will be able to add setting-limits features that players can access and set on their own. Please let me know if there is something else I can do to assist you. Sincerely, Spin Samurai Casino

user avatar

Great casino very enjoyable, easy to use functions, easy to use games that are fun to play, hopefully soon I can use the cashout feature and give a review on that :) xxx

Hello MATTHEWK, Thank you for sharing your feedback with us! We're happy you enjoy your experience at Spin Samurai :) Wishing you great gameplay! Sincerely, Spin Samurai Casino

user avatar

I like everything about Spin Samurai casino. In my opinion casino is one of the best online casino around. great selection of games and a low minimum deposit plus great deposit bonus. Site has ease of use great casino recommended.

There isn't anything I dislike about this casino. I have always had a very enjoyable time playing here. if I had to choose one thing it's that It prompts you to deposit when you balance gets low.

Hello LAXONJ, Thank you for taking the time to share your feedback with us! We're happy having you as part of our Spin Samurai family :) We wish you great gameplay! Sincerely, Spin Samurai Casino

user avatar

Easy to navigate. Approximate deposit minimum and promotions and verified and trustworthy. The list of games are quite familiar and easy to play and the variety is pleasant. The bonus free spins rewards gifted occasionally is a Major perk.

Hello JJJANSU, Thank you for sharing your feedback with us! We're happy to know you're enjoying your time at Spin Samurai! By the way, we are constantly adding new games to the list, feel free to check on our site :) We wish you great gameplay! Sincerely, Spin Samurai Casino

user avatar

Love this site, always new and updated games! Plenty of bonuses with low wagers! Definitely love the fact that they randomly credit my account with $100 bonuses ❤️❤️

Hello CARISANNE, Thank you for sharing your feedback with us! Don't forget to take a look at the offers we run this month ;) Wishing you great gameplay! Sincerely, Spin Samurai Casino

user avatar

Nice layout that is easy to use and they have a lot of games on offer. That probs only good thing about them. Live chat is ok but they never seem to be able to do anything.

Where do I start with very slow payouts and the payout rate is a scam then they close my account with money in it and say there nothing they can do to get it back. This casino is also registered in Curaçao there well known for letting casinos scam people.

Hello LOVECHOOF27, To start with, thank you for sharing your experience! We are sorry for it to be unpleasant, our main goal is to have gambling for fun and joy for everyone. We would be happy to assist you with this issue! For us to better understand what happened with your account - we will be asking you for a bit more information. Please contact us at [email protected]. Thank you! Sincerely, SpinSamurai Casino

user avatar

Spin Samurai Casino News

Read all news about Spin Samurai Casino, check for updates and stay tuned for exclusive bonuses.

SOFTSWISS Jackpot Aggregator Network Expands With Spin Samurai
Industry SOFTSWISS Jackpot Aggregator Network Expands With Spin Samurai

SOFTSWISS, the innovative software provider, has expanded its Jackpot Aggregator network following the launch with Spin Samurai Casino.SOFTSWISS will provide complete support throughout the Jackpot Matsuri campaign, which includes three levels of prizes, with a maximum reward of €100,000 for one lucky player.Join Jackpot Matsuri at Spin Samurai!According to the deal, Spin Samurai will receive the full support of a business account and technical manager from the SOFTSWISS. With this deal, Spin Samurai hopes to boost player acquisition and retention thanks to Jackpot Aggregator’s unique, multi-purpose Jackpot as a Service business model.Aliaksei Douhin, Head of SOFTSWISS Jackpot Aggregator, commented on the deal and said the supplier is “delighted that Spin Samurai has launched their own jackpot campaign with our product.We are glad that every new partner we acquire gets an additional opportunity to develop in new directions,” Douhin noted.Meanwhile, a spokesperson for Spin Samurai noted that SOFTSWISS’ Jackpot Aggregation offering allows the operator to roll out “fantastic promotions” to reward lucky players with massive jackpot prizes while at the same time “allowing for a smooth user experience.”“SOFTSWISS is a close partner of Spin Samurai, and this only strengthens the bond between us,” the spokesperson stressed.

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