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Hi LUCKY28, We are delighted to hear that you had such a positive experience, and we are grateful for your feedback :) Thank you for taking the time to share your thoughts with us and the rest of the community. Sincerely, Spin Samurai Casino
Great provider choices, and the layout is ok... there is ONE MASSIVE problem with this casino: When your funds are low, there is an automatic POP UP window that keeps popping up to encourage one to deposit. So, this starts happening at about $2 left in your account... the pop up came up and of course, you must click on the X's to get rid of it, and that takes a moment to do... so... it me my AVIATOR game (Spribe). They did offer me some free spins, but, I could have made over $4 on what I had left and the free spins got me under $1. Do NOT play the AVIATOR game there, it will not end well if you are under $2 balance.
Hello NAHUIPU_TINA, Thank you for your feedback! We are pleased to know that you are enjoying the variety of games that we have. Concerning the pop-up message you are getting when playing the Aviator game, we are sorry that this is causing a hassle to your gameplay. I'll pass this along to our product team and top management and see if something can be done about this and maybe update the game in the future. Please let us know if we can help you with anything else. Alternatively, feel free to contact us via live chat. We are available 24/7. Sincerely, Spin Samurai
The verification process not take much time. You can choose a lot of deposit and withdraw methods.
The design of the website is really awesome I think it is better then the design from a lot of other casinos.
The website is fully optimized for mobile gameplay!
Hello TCHACHALA, Thank you for taking the time to share your feedback with us! We're happy to have you as part of our Spin Samurai family :) We wish you great gameplay! Sincerely, Spin Samurai Casino
All the best providers, you can get full screen mode, where there is just the game, nothing else. Nice bonuses, nice site design, games work fluently.
The reason why I write this review, is because I feel like people should now few facts.
They claim withdrawal processing pending time is 0-2 hours. That is not true, this is actually the slowest DAMA casino that I've played at. And guess what? The withdrawal team is not operating on weekends. So if you request a withdrawal on Saturday, it's processed on Monday the earliest. I don't know any other dama casino that does not operate 7 days a week
8.76/10 rating? Far from that. The most important thing for customers is to win. 2nd most important is to have cashout processed fast.
Hello LAKA12345, Thank you for taking the time to tell us about your experience. We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible. Because most banks are only open on weekdays, most businesses do not process payments on weekends. Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days. Thank you for your utmost understanding. If there is anything we can do to improve your experience, please let us know. Sincerely, Spin Samurai Casino
Flashy casino, a really massive range of games to play, found my favorites to play, bonuses are some what decent, layout is good and easy to navigate around.
Support is slow, no responsible gaming tools available have to go through support to limit or self exclude for a certain amount of time.
Which is the main factor in my review.
Hello OOBY, Thank you for your feedback. We're delighted to hear that you appreciate our casino's games and that some of them are your favorites. I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player. We apologize for this, and we thank you for your utmost understanding. Also, if you want to set a limit on your account or self-exclude for a certain amount of time, you can go through our live chat for real-time assistance or email us at [email protected]. Please expect a response within 24 to 48 hours when you send an email. Hopefully, in the future, we will be able to add setting-limits features that players can access and set on their own. Please let me know if there is something else I can do to assist you. Sincerely, Spin Samurai Casino
Great casino very enjoyable, easy to use functions, easy to use games that are fun to play, hopefully soon I can use the cashout feature and give a review on that :) xxx
Hello MATTHEWK, Thank you for sharing your feedback with us! We're happy you enjoy your experience at Spin Samurai :) Wishing you great gameplay! Sincerely, Spin Samurai Casino
I like everything about Spin Samurai casino. In my opinion casino is one of the best online casino around. great selection of games and a low minimum deposit plus great deposit bonus. Site has ease of use great casino recommended.
There isn't anything I dislike about this casino. I have always had a very enjoyable time playing here. if I had to choose one thing it's that It prompts you to deposit when you balance gets low.
Hello LAXONJ, Thank you for taking the time to share your feedback with us! We're happy having you as part of our Spin Samurai family :) We wish you great gameplay! Sincerely, Spin Samurai Casino
Easy to navigate. Approximate deposit minimum and promotions and verified and trustworthy. The list of games are quite familiar and easy to play and the variety is pleasant. The bonus free spins rewards gifted occasionally is a Major perk.
Hello JJJANSU, Thank you for sharing your feedback with us! We're happy to know you're enjoying your time at Spin Samurai! By the way, we are constantly adding new games to the list, feel free to check on our site :) We wish you great gameplay! Sincerely, Spin Samurai Casino
Love this site, always new and updated games! Plenty of bonuses with low wagers! Definitely love the fact that they randomly credit my account with $100 bonuses ❤️❤️
Hello CARISANNE, Thank you for sharing your feedback with us! Don't forget to take a look at the offers we run this month ;) Wishing you great gameplay! Sincerely, Spin Samurai Casino
Nice layout that is easy to use and they have a lot of games on offer. That probs only good thing about them. Live chat is ok but they never seem to be able to do anything.
Where do I start with very slow payouts and the payout rate is a scam then they close my account with money in it and say there nothing they can do to get it back. This casino is also registered in Curaçao there well known for letting casinos scam people.
Hello LOVECHOOF27, To start with, thank you for sharing your experience! We are sorry for it to be unpleasant, our main goal is to have gambling for fun and joy for everyone. We would be happy to assist you with this issue! For us to better understand what happened with your account - we will be asking you for a bit more information. Please contact us at [email protected]. Thank you! Sincerely, SpinSamurai Casino
Awesome place to gamble, user friendly UI, great support especially for VIP, staff are friendly and always come through esp with cashback, good selection of games. Not much to fault this site on, payouts are timely too.
One thing I think that would make it better would be the addition of pay ID for faster withdrawals, and also more extensive bonus codes, perhaps a few more providers as well. Sometimes site can be buggy or slow but overall def one of the better online casinos.
Hello RUMSHAKERZ, Thank you for sharing your feedback with us! We're glad you enjoy your experience at Spin Samurai :) Regarding your worry about PayID as a payment method, that option is now unavailable, but we may introduce it as a payment method in the future. Nonetheless, there are alternative payment options available to you. We find your suggestions to be insightful, so we pass it along to our product team and top management and see if it can be improved in the future :) Could you please let us know a bit more about the struggles you faced with our website? We would be happy to hear from you at [email protected] because your feedback helps us to improve our service. Wishing you great gameplay! Sincerely, Spin Samurai Casino
I like how it reminds me of the fact that I am apart of their team and the random bonuses that come about. It is an awesome casino and I enjoy it alot.
I don't like that they don't have active bonuses monthly or weekly and I think they should start having active promo codes available to everyone even since up bonuses.
Hello DIANALYNNROY, We're happy having you as a part of our Spin Samurai family Our promotions team is very creative in coming up with exciting monthly and weekly offers which you can find under the Promotions page once you log in to your casino account :) Also, if you'd like to receive more features - you're welcome to join our loyalty club - https://www.spinsamurai.com/en/loyalty-program Wishing you great gameplay! Sincerely, Spin Samurai Casino
Great range of games, has all the games I enjoy in one place. Interactive, eye catching bright display. Enjoyable and easy to use and navigate around the pages including deposit options.
No pay ID available for deposit or withdrawals. Many games have a minimum bet of $0.50 AUD, would prefer more $0.01 options. Otherwise haven’t found any characteristics if class as negative.
Hello NIKKI0912, Thank you for taking the time to comment on our casino. We are delighted to hear that you appreciate our games :) Regarding your worry about PayID as a payment method, that option is now unavailable, but we may introduce it as a payment method in the future. Nonetheless, there are alternative payment options available to you. Regarding your concern about the minimal bets, I strongly advise you to look at other games. Some games have a minimum stake of € 0.10, which is roughly similar to 0.15 AUD. If you have any further questions, please get in touch with us by Live Chat or email at [email protected]. Wishing you great gameplay! Sincerely, Spin Samurai Casino
Very good fast site with many games available to many countries. Fast transactions, exclusive bonuses!
As for me, one of the best casinos available in Poland.
A very good team of support operators always helps as the first privacy to this casino.
As for me it is the number 1 online casino.
Hello JACO91PL, Thank you for sharing your feedback with us! We're happy you enjoy your experience at Spin Samurai :) Wishing you great gameplay! Sincerely, Spin Samurai Casino
It's one of the most user-friendly casinos. Packed with a great selection of games, loyalty bonuses are rewarded frequently along with regular deposit bonuses being available and tournaments for all player levels. You are assigned a personal account manager and taken great care of. If you are in Australia this is definitely one of if not the best casinos to utilize.
Hard to talk direct to online chat need to wait until your account manager responds to emails. There isn't really much else I have come across as being any issue.
Hello BELB81, We're happy to receive such great feedback from you :) We are sorry for having an overloaded support service from time to time, we are working to lower the queue waiting time! Wishing you great gameplay! Sincerely, Spin Samurai Casino
Great wins, fast withdrawal. Great customer service. Plenty of pokie games. Really love playing samurai spin. I highly recommend this site to everyone. I play this site every week. And so far have won over $10.000.
Not enough bonus codes. Needs more codes to redeem. Some games don't pay out very well. And sometimes some of the games don't work properly, which is a letdown. Also this site should have had daily free spins just for being a member.
Hello AMORR78, Thank you for taking the time to share your feedback with us! Our promotions team is very creative in coming up with exciting weekly offers which you can find under the Promotions page once you log in to your casino account :) Also, you will be able to gain more perks and rewards as you climb up the loyalty program’s ladder. The more you play, the more you earn - https://www.spinsamurai.com/en/loyalty-program Wishing you great gameplay! Sincerely, Spin Samurai Casino
I like everything about Spin Samurai casino. In my opinion casino is one of the best online casino around. I am glad to find & sign up @ spin samurai as one of the player.
Everything in Spin Samurai casino site is awesome - good platform with so many games we can play on in style, a few payments method and quick withdrawal.
You won't disappointed sign up in this casino if you like to bet and like to spin around the pokies machines, put your name down in this casino. Just like me and you won't be disappointed 😉👍
I can't thing anything that I don't like in this casino, but I reckon giving out more free bonus balance or spins to your players would be awesome coz, we do like a second chances to be able to have at list a little win 🤔
Hello KMAYTIMU, Thank you for sharing your experience! We're happy having you as part of our Spin Samurai family :) By the way, you will be able to gain more perks and rewards as you climb up the loyalty program’s ladder. The more you play, the more you earn. https://www.spinsamurai.com/en/loyalty-program Wishing you great gameplay! Sincerely, Spin Samurai Casino
The best thing about this casino is the chat service. All the chat representatives are polite and eager to help. I have a VIP agent who is always ready to assist me when I want help. I regularly get awarded VIP bonuses like free spins and even bonus coins.
There isn't anything I dislike about this casino. I have always had a very enjoyable time playing here. if I had to choose one thing it's that I can't play rival software here. I like a couple of slots from there.
Hello KILLROID, Thank you for your feedback! We're happy you enjoy your experience at Spin Samurai! Wishing you great gameplay! Sincerely, Spin Samurai Casino
Easy to navigate. Approximate deposit minimum and promotions and verified and trustworthy. The list of games are quite familiar and easy to play and the variety is pleasant. The bonus free spins rewards gifted occasionally is a Major perk.
The player loyalty levels are confusing and don't seem to help motivate. The achievements and the rewards and the time and deposits needed to proceed to next level are all a little bit confusing and don't actually give any returns that make the feature special.
Hello AKAAMINAH, Thank you for taking the time to provide us with your feedback about our casino :) The loyalty bonus is calculated based on your bets rather than your deposit. The more you play, the more comp points you get. Don't hesitate to contact us via [email protected] if you have more questions about the loyalty bonus. Alternatively, you can also contact our live chat. We are available 24/7. On this link, you should be able to find information on Special Bonuses for Loyalty Levels: https://www.spinsamurai.com/en/bonus-terms Wishing you great gameplay! Sincerely, Spin Samurai Casino
The site runs smoothly and is very user friendly, it uses many different gaming providers which then allows the site to have a wide selection of games to cater to all your needs
I don't like that only my VIP manager is able to give me a bonus. Especially when we are in different time zones so he is never available when actually needed
Hello GRMITCH018, We're sorry to hear that you're having trouble reaching your VIP manager due to the time difference. Please be aware that one of our goals is to make our customer service and VIP managers as accessible as possible. When VIP players contact customer support, the customer support representative will try their utmost to meet the requests. However, due to special arrangements left by the VIP Manager on their player's account, customer support is occasionally unable to make any offers or meet the requests. In addition, the casino allows for freebies based on experience and gaming activity, if the Customer Support agent is unable to add a freebie for you at that time, it could also be because there were none available at that time. If you're open to it, we would love the opportunity to look into this for you and also to inform your VIP manager of your concerns and feedback. In order to do this, please provide us with your email - feel free to send it to [email protected] :) Sincerely, SpinSamurai Casino
The casino has a good selection of slots and the website is clearly laid out. The slots run without serverlag and very smoothly. Thats all I can say about this casino. I had difficulties from the beginning but the support took care of it, the support was available.
I had to wait 24 hours for my deposit, even though I had chosen 'SOFORT' as my payment method. The money was credited one day later. I did not receive the welcome bonus for my first deposit. for whatever reason. I then asked the support to close the account.
Hello SCHMIWERN, Thank you for the feedback about your experience at our casino! Please take our apologies for the inconvenience. Would you please kindly provide us with the email address that was used for your account? As we are constantly working on improving our service - we would like to investigate this question and look for the best solution for you. Thank you in advance! Sincerely, Spin Samurai Management
I like their samurai Japanese theme. Also, they have a great loyalty program where you can choose your destiny between Ninja and Samurai. Great idea, to tell the truth. They also offer a variety of pokies that I personally like to play.
By far the most amazing casino I have played. The deposit bonuses are great! My first cash out was the fastest I ever experienced online. My documents and cash out were approved within 30 minutes! The site is easy to navigate and is nice to look at.
My only dislike is the free spins given. This is more of a general dislike for all casinos. I don't want anything less than 100 fs and having them at the lowest bet is annoying. I don't even bother with them half the time.
Getting 10 or 30 fs is q bit of a waste of time for me at 10 cents a spin.
Very good fast site with many games available to many countries. Fast transactions, exclusive bonuses!
As for me, one of the best casinos available in Poland.
A very good team of support operators always helps as the first privacy to this casino.
As for me it is the number 1 online casino.
The site is fine and straight forward. There's no messing about with the games and you can play the decent games on a deposit bonus. Games load quick and the rtp is fine.
Customer service is non existent. They do not reply to emails and the pay out, speed after verification is ridiculously slow. Dama nv are normally very reliable but this is the bad apple.
Very good fast site with many games.
Very good fast site with many games available to many countries. Fast transactions, good bonuses!! As for me, one of the best casinos available in Poland, a very well-embraced team of operators always helps as the first privacy to this casino as for me it is the number 1 casino.
Has the worst live chat ever wait, an wait, an wait, an wait not good have waited 40 mins and still nothing and when I try on my mobile doesn't load and u can't even see it properly.
Played for the first time. Great variety of providers. Decent bonus options. T&C’s clearly stated, I won a significant amount of money and the bank transfer withdrawal was faster than I expected. Money was in my account within 2 business days after requesting the payout. So far so good Spin Samurai. 😁
*Some games aren’t available to play when using a bonus.
*Certain providers are listed but not available in my area eg; Pragmatic.
*Live help chat service is slow compared to other casinos.
*Verification process was unclear at first but documents were eventually accepted after It was made clear to me what was required.
I have sent you two emails with screenshot of me voting for you, but don't get any answers.. I tried to contact you on live chat, but the live chat doesn't seem to work, its just loading and loading.. And I have sent the screenshot in the vote for spin samurai section on the promo site, but nothing happen.. You have got many screenshots of me now, but no reply and no freespins.. Why?
Super casinos are good games, and service staff.... the guys are good to help, spend my free time on this site and cool bonuses....
So much like a few providers, and their games
Awesome game playing, easy to navigate & Great customer service. Fast payouts Awesome Bonuses and low wagers.
Make sure you verify your details from the start so you have no delays when it comes to withdrawals. Great selection of games. I have recently arrived home from an an amazing VIP holiday in Europe provided by Spin Samurai. All transfers, flights, food, drinks and amazing activities all included.
I have been VIP with other online casinos and have never received anything like this before apart from champagne in a gift box.
Loyalty pays off that's for sure!
If you are looking for a genuine online casino with genuine people Spin Samurai is the one. It's the real deal.
To be rewarded for your loyalty is next level. Hope to meet you all on the next VIP trip!