Spin Samurai Casino

They have some No Deposit Bonuses and the selection of games is decent, I guess. Most Bonus offers come with the key conditions next to the offer instead of just referring to the loooong ToS

First off, any withdrawal processing time over 24 hours is not acceptable in my book. Since casinos have the most customers at weekends, it's even worse if customer service (including finance) is unavailable when needed.

The reason for that is we all know it's ill intended. Any delay is another chance to cancel a withdrawal.

Now, I won't complain that casinos are all about profit, but that's no justification for making things more complicated, annoying and frustrating then they need to be. I know, I will lose most the rime, but at least make it easy and enjoyable whenever I might be lucky.

As far as the games or bonuses go, there is nothing that stands out to dozens of other casinos, except the low max cash out for deposit bonuses(despite common wagering requirements), delayed withdrawals. And a bad customer support, that only has the typical empty phrases. That refers to another department to dodge responsibilities or give a meaningless Word Salat.

There are enough casinos with, better bonuses, more transparent work processes better support, and faster or instant withdrawals.

When it comes to online casinos there is certain stuff you have to get on board with in order to have a good experience.
Is it the worst casino I have ever played at? No.

But there is no reason to put up with the questionable practices and unnecessary complications and headaches that many others don't have or at least outweigh outstanding offers or bonuses.
I could name 15 casinos from the top of my head that are better in regards to everything that matters to someone who wants to gamble :)

Spin Samurai Casino

hace 1 mes

Hello, dear Pumbel1!

Thank you so much for taking the time to share your feedback with us — it’s incredibly valuable and appreciated!

My name is Nancy, and I’m the Manager of the Customer Experience team here at Spin Samurai Casino. It’s a pleasure to meet you 🔥

First and foremost, I’m truly sorry to hear that your recent experience with us has been disappointing. We understand how frustrating delays in the verification and withdrawal process can be. Please know that these procedures are essential for ensuring both player and casino safety. Before any withdrawal is processed, we must verify all relevant details to make sure everything is done securely and in full compliance with our policies.

That said, we recognize that pending withdrawals can lead to a change of mind or accidental cancellation. To help in such cases, we offer the option to request a cooling-off period - this prevents any further deposits or betting activity, while still allowing you to log in, complete verification steps, and manage your withdrawal.

Regarding your feedback about our support team, I would love to look into the situation more closely. If you're open to it, please feel free to reach out to me directly via email at [email protected] and mention this message. I’ll personally review your communication history so we can better understand what happened and where we can improve.

At Spin Samurai, we are committed to transparency and continuous improvement. I’ve already forwarded your feedback to our management team for review, and we truly value the opportunity to grow from your insights!

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Warm regards,
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Customer Experience Manager
Spin Samurai Casino

Spin Samurai offers an awesome gameplay experience, with a site that’s easy to navigate and excellent customer service. Payouts are fast, and the bonuses are impressive with low wager requirements. To avoid any delays with withdrawals, be sure to verify your details right from the start. Once your account is verified, withdrawing your winnings is quick and straightforward, as I’ve personally experienced. Plus, the game selection is fantastic!

Spin Samurai Casino

hace 8 meses

Thank you for your wonderful review, Silvio95!
We’re delighted to hear that you’ve enjoyed an excellent gameplay experience with us. It’s fantastic to know that you found our site easy to navigate, appreciated the low wagering bonuses, and experienced fast payouts. Your advice about verifying account details early is spot on, and we appreciate you sharing it with other players.

We’re always striving to provide top-notch customer service and an impressive game selection, so it’s rewarding to hear your positive feedback. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.

Thanks again for your kind words, and we wish you continued success on Spin Samurai!

Spin Samurai Casino is a pretty nice site! Lots of games to explore, and I’ve had some good luck with them. Whether it’s slots, table games, or live dealers, they have something for everyone. My experience has been good, and very recommended.

But the loading times can sometimes be a bit annoying but understandable because maybe of my internet connection. Still, I’d definitely recommend it to anyone searching for a trustworthy casino.

Spin Samurai Casino

hace 8 meses

Thank you for your feedback, TobiasWint401!

We’re thrilled to hear that you’ve had a great experience exploring the games on Spin Samurai Casino and appreciate your recommendation. We work hard to provide a diverse and enjoyable gaming experience, so it’s fantastic to know you’ve had good luck with us!

We apologize for any inconvenience caused by the loading times. While it may sometimes be related to the internet connection, we’re continually optimizing our platform to ensure smooth performance for all players. Your input is valuable, and we’ll use it to improve our services further.

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be careful playing here, this is the first time I made a withdrawal until I wrote this review, my money had not yet arrived. The reason why KYC was not completed even though I had provided all my data... please be careful, friends.

Spin Samurai Casino

hace 10 meses

Good Day Usergambling,


Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
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Spin Samurai: A Thrilling Slots Battlefield

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I've made two deposits with Spin Samurai, one on September 19th and another on November 23rd of last year. Their deposit options are plentiful including Interac, credit cards, MuchBetter, and various cryptocurrencies. However, I would love to see Skrill added to their deposit mix.

The dark, ominous interface accentuates the overall experience, casting an air of uneasiness and trepidation. Almost like a challenge you must overcome, a path of no return that needs to be taken in order to emerge victorious. It's an unsettling yet exhilarating sensation that lets on from start to finish.

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One of the standout features of Spin Samurai is it's commitment to player safety and security. The casino uses the latest encryption techniques to protect personal information and offers customer support channels, including live chat that operates 09:00 - 23:30 GMT and email using their contact form. While they don't offer phone support, the live chat team is professional and responsive.

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Spin Samurai Casino

hace 1 año

Hi Awesome25!

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Spin Samurai Casino

Love it. Fun games, easy to win and keep playing. Customer service is amazing and fast response time. Great bonus games that help you get more money to keep on playing.

Spin Samurai Casino

hace 2 años

Hello, shariskye

Thank you for rating us that high.
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Site beautifully coded, big choice of games, has fast cashouts, and customer service is very fast and professional. One of best casinos online I've ever visited.

I cannot say there is really something I don't like about Samurai Spin Casino. Well I don't win as much as I would like to but this I suppose is not about your casino but more like luck.

Spin Samurai Casino

hace 2 años

Hello, Therone1983

Thank you for taking the time to share your thoughts with us.

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Customer service is beyond the best, they are very prompt and respectful, if your lucky enough to have a personal account manager they will take care of you.

Need games by IGT and wizard games, that would be wonderful!!!!!!!!!!!, would also like to see hot and cold games to show up but other than that, pretty.

Spin Samurai Casino

hace 2 años

Hello, Dansadie
Thank you for your feedback, we're happy to have you as part of our Spin Samurai family!

We're extremely happy to receive such a compliment from you.
Customer support, as we reckon, should not only be fast and uncomplicated but most importantly - responsive on the highest level. Hot gaming providers is another thing that we constantly add to stay relevant, so we want to express our gratitude to you for helping with it.

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The site is trustworthy and safe. It has many games, a lovely design, and many funny promos. Though, their support works very slowly.
They provide a lot of good games.
I played for several months here. But the support works poorly.
Once my deposit was pending too long, I did send screenshots to them, but people weren't helpful.

Spin Samurai Casino

hace 2 años

Hello KARLAMONTH,

Thank you for sharing your feedback with us!
We're happy you enjoy your experience at Spin Samurai :)

Also we are sorry for having overloaded support service from time to time,
we are working to lower the queue waiting time!

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Awesome game playing, easy to navigate & Great customer service. Fast payouts Awesome Bonuses and low wagers.
Make sure you verify your details from the start so you have no delays when it comes to withdrawals. Great selection of games. I have recently arrived home from an an amazing VIP holiday in Europe provided by Spin Samurai. All transfers, flights, food, drinks and amazing activities all included.
I have been VIP with other online casinos and have never received anything like this before apart from champagne in a gift box.
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If you are looking for a genuine online casino with genuine people Spin Samurai is the one. It's the real deal.
To be rewarded for your loyalty is next level. Hope to meet you all on the next VIP trip!

Spin Samurai Casino

hace 2 años

Hi LUCKY28,

We are delighted to hear that you had such a positive experience, and we are grateful for your feedback :)
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Great provider choices, and the layout is ok... there is ONE MASSIVE problem with this casino: When your funds are low, there is an automatic POP UP window that keeps popping up to encourage one to deposit. So, this starts happening at about $2 left in your account... the pop up came up and of course, you must click on the X's to get rid of it, and that takes a moment to do... so... it me my AVIATOR game (Spribe). They did offer me some free spins, but, I could have made over $4 on what I had left and the free spins got me under $1. Do NOT play the AVIATOR game there, it will not end well if you are under $2 balance.

Spin Samurai Casino

hace 2 años

Hello NAHUIPU_TINA,

Thank you for your feedback!
We are pleased to know that you are enjoying the variety of games that we have.

Concerning the pop-up message you are getting when playing the Aviator game, we are sorry that this is causing a hassle to your gameplay.

I'll pass this along to our product team and top management and see if something can be done about this and maybe update the game in the future.

Please let us know if we can help you with anything else.

Alternatively, feel free to contact us via live chat. We are available 24/7.

Sincerely, Spin Samurai

The verification process not take much time. You can choose a lot of deposit and withdraw methods.
The design of the website is really awesome I think it is better then the design from a lot of other casinos.
The website is fully optimized for mobile gameplay!

Spin Samurai Casino

hace 2 años

Hello TCHACHALA,

Thank you for taking the time to share your feedback with us!
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We wish you great gameplay!

Sincerely, Spin Samurai Casino

All the best providers, you can get full screen mode, where there is just the game, nothing else. Nice bonuses, nice site design, games work fluently.

The reason why I write this review, is because I feel like people should now few facts.

They claim withdrawal processing pending time is 0-2 hours. That is not true, this is actually the slowest DAMA casino that I've played at. And guess what? The withdrawal team is not operating on weekends. So if you request a withdrawal on Saturday, it's processed on Monday the earliest. I don't know any other dama casino that does not operate 7 days a week

8.76/10 rating? Far from that. The most important thing for customers is to win. 2nd most important is to have cashout processed fast.

Spin Samurai Casino

hace 3 años

Hello LAKA12345,

Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Sincerely, Spin Samurai Casino

Flashy casino, a really massive range of games to play, found my favorites to play, bonuses are some what decent, layout is good and easy to navigate around.

Support is slow, no responsible gaming tools available have to go through support to limit or self exclude for a certain amount of time.
Which is the main factor in my review.

Spin Samurai Casino

hace 3 años

Hello OOBY,

Thank you for your feedback.

We're delighted to hear that you appreciate our casino's games and that some of them are your favorites.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

Also, if you want to set a limit on your account or self-exclude for a certain amount of time, you can go through our live chat for real-time assistance or email us at [email protected]. Please expect a response within 24 to 48 hours when you send an email.

Hopefully, in the future, we will be able to add setting-limits features that players can access and set on their own.

Please let me know if there is something else I can do to assist you.

Sincerely, Spin Samurai Casino

Great casino very enjoyable, easy to use functions, easy to use games that are fun to play, hopefully soon I can use the cashout feature and give a review on that :) xxx

Spin Samurai Casino

hace 3 años

Hello MATTHEWK,

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I like everything about Spin Samurai casino. In my opinion casino is one of the best online casino around. great selection of games and a low minimum deposit plus great deposit bonus. Site has ease of use great casino recommended.

There isn't anything I dislike about this casino. I have always had a very enjoyable time playing here. if I had to choose one thing it's that It prompts you to deposit when you balance gets low.

Spin Samurai Casino

hace 3 años

Hello LAXONJ,

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Easy to navigate. Approximate deposit minimum and promotions and verified and trustworthy. The list of games are quite familiar and easy to play and the variety is pleasant. The bonus free spins rewards gifted occasionally is a Major perk.

Spin Samurai Casino

hace 3 años

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Love this site, always new and updated games! Plenty of bonuses with low wagers! Definitely love the fact that they randomly credit my account with $100 bonuses ❤️❤️

Spin Samurai Casino

hace 3 años

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Nice layout that is easy to use and they have a lot of games on offer. That probs only good thing about them. Live chat is ok but they never seem to be able to do anything.

Where do I start with very slow payouts and the payout rate is a scam then they close my account with money in it and say there nothing they can do to get it back. This casino is also registered in Curaçao there well known for letting casinos scam people.

Spin Samurai Casino

hace 3 años

Hello LOVECHOOF27,

To start with, thank you for sharing your experience!
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Awesome place to gamble, user friendly UI, great support especially for VIP, staff are friendly and always come through esp with cashback, good selection of games. Not much to fault this site on, payouts are timely too.

One thing I think that would make it better would be the addition of pay ID for faster withdrawals, and also more extensive bonus codes, perhaps a few more providers as well. Sometimes site can be buggy or slow but overall def one of the better online casinos.

Spin Samurai Casino

hace 3 años

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I like how it reminds me of the fact that I am apart of their team and the random bonuses that come about. It is an awesome casino and I enjoy it alot.

I don't like that they don't have active bonuses monthly or weekly and I think they should start having active promo codes available to everyone even since up bonuses.

Spin Samurai Casino

hace 3 años

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Great range of games, has all the games I enjoy in one place. Interactive, eye catching bright display. Enjoyable and easy to use and navigate around the pages including deposit options.

No pay ID available for deposit or withdrawals. Many games have a minimum bet of $0.50 AUD, would prefer more $0.01 options. Otherwise haven’t found any characteristics if class as negative.

Spin Samurai Casino

hace 3 años

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Very good fast site with many games available to many countries. Fast transactions, exclusive bonuses!
As for me, one of the best casinos available in Poland.
A very good team of support operators always helps as the first privacy to this casino.
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Spin Samurai Casino

hace 3 años

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It's one of the most user-friendly casinos. Packed with a great selection of games, loyalty bonuses are rewarded frequently along with regular deposit bonuses being available and tournaments for all player levels. You are assigned a personal account manager and taken great care of. If you are in Australia this is definitely one of if not the best casinos to utilize.

Hard to talk direct to online chat need to wait until your account manager responds to emails. There isn't really much else I have come across as being any issue.

Spin Samurai Casino

hace 3 años

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Great wins, fast withdrawal. Great customer service. Plenty of pokie games. Really love playing samurai spin. I highly recommend this site to everyone. I play this site every week. And so far have won over $10.000.

Not enough bonus codes. Needs more codes to redeem. Some games don't pay out very well. And sometimes some of the games don't work properly, which is a letdown. Also this site should have had daily free spins just for being a member.

Spin Samurai Casino

hace 3 años

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