Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.7/10 ● 242 reviews

Top reviews from our players

Gentii63

10/10

Best bonuses and one of the best casinos you can play online, great chat support, and also a great roi you can win a lot, and also a lot of games to choose from.

Dear Gentii63, Thank you for your amazing review! We're so happy to hear that you’re enjoying our bonuses, chat support, and the great range of games. It's fantastic to know that you’re having a positive experience with the ROI and the winning opportunities we offer. Your feedback means a lot to us, and we’re thrilled to have you as part of the Snatch Casino community. We look forward to bringing you even more exciting moments and rewards in the future! Best regards, Snatch Casino

Snatch Casino 1 year ago

Deadsky

9/10

The Snatch Casino offers a thrilling and immersive online gambling experience. With its wide selection of games, including slots, table games, and live dealer options, there's something for every type of player. The sleek and user-friendly interface makes navigation a breeze, and the secure payment options provide peace of mind. The generous bonuses and promotions add an extra level of excitement to the gameplay. Overall, Snatch Casino is definitely worth checking out for any online casino enthusiast!"

The Snatch Casino. Keep in mind that this is just an overview and may not reflect everyone's experience: Some users have mentioned that the withdrawal process can sometimes be a bit slow, which can be frustrating. Additionally, a few players have reported that customer support could be more responsive and helpful. It's also worth noting that like any online casino, there's always a risk of losing money, so it's important to gamble responsibly. Remember to do your own research and read reviews from other players before making any decisions.

Dear Deadsky, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you’ve enjoyed the wide selection of games, user-friendly interface, secure payment options, and the exciting bonuses and promotions at Snatch Casino. We strive to create a thrilling and immersive experience, so it’s fantastic to know you’ve had a positive time with us! We also appreciate your constructive feedback regarding the withdrawal process and customer support. We’re always working to improve, and your comments help us identify areas where we can do better. Rest assured, we’re committed to ensuring all our players have the best experience possible, and we'll continue to work on improving these aspects. We truly value your recommendation and your emphasis on responsible gambling. It’s important to us that all players have a safe and enjoyable experience. Thanks again for your feedback, and we look forward to welcoming you back to Snatch Casino for more fun and rewards! Best regards, Snatch Casino

Snatch Casino 1 year ago

J1nxxy666

8/10

Snatch Casino is very user-friendly, the layout makes it very simple and easy to navigate, the promotions and bonus section is made clear, and isn't a headache to find welcome bonuses!! Highly recommend Snatch!

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Snatch Casino 1 year ago

khenki

10/10

Nice and simple casino, everything works. Good bonuses and a lot of games answer my gaming habits. Several game providers. I like that there are plenty of different slots to choose from. All the popular games can be found here. The site has been made in a way that everything is easy to find and easy to use and it also works very well.

Perhaps more bonuses and tournaments. I like the casino, but may improve some. There are not a lot of cons with this casino. The only thing that comes to mind is that sometimes there can be quite a long queue for chat support. It's not every time but occasionally.

Dear khenki, Thank you for your great review! We’re so happy to hear that you’re enjoying the variety of games, the bonuses, and the user-friendly design of the site. It's fantastic to know that we’re meeting your gaming preferences and that you’re finding everything easy to use and navigate. We really appreciate your feedback about the chat support queue and your suggestion for more bonuses and tournaments. We’re always looking for ways to improve, and your comments will definitely help us enhance the experience for all players. Thanks again for your support, and we look forward to providing you with even more exciting moments at Snatch Casino! Best regards, Snatch Casino

Snatch Casino 1 year ago

AmyLGummesen

8/10

Easy to navigate, variety of games latest options, friendly customer service. Lots of bonuses are always available. The site runs without constant glitches. Easy banking options.

Dear AmyLGummesen, Thank you for your wonderful review! We're thrilled to hear that you find Snatch Casino easy to navigate and enjoy the variety of games, customer service, and the bonuses we offer. It's great to know that the site runs smoothly for you and that you’re happy with the banking options. Your feedback means a lot to us, and we're committed to keeping the experience seamless and enjoyable. Thanks for being a valued part of the Snatch Casino community – we look forward to continuing to bring you exciting moments and rewards! Best regards, Snatch Casino

Snatch Casino 1 year ago

Doorbell1235

8/10

In my experience with Snatch I have very little if anything to complain about. They have a great selection of games which seem to pay out a fair amount. Also, the customer service is great. I never had any issues getting in contact with someone for help

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Snatch Casino 1 year ago

Shellas

8/10

Very good site, good promotions, very fast opening the site and the slots, good chat support and fast the bonuses are great and cool i recommend the site to play.

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Snatch Casino 1 year ago

sonny275

10/10

I love the very fast response in service from your staff for anything from showing you to the most popular areas on the floor. They are very cheerful and are always smiling when greeting someone. Access to your favorite areas are easily accessible to both the public as well as the staff. The variety of games is so abundant and some games very interesting. We love it. I always been treated very well when I have a query or am lost. I would recommend you to all of my friends. My very favorite slots game is poker and I love the hold and win games. The dealers on the floor are nothing but lovely and can always make you smile or laugh even if you are not doing so well. They will be able to pick out the problem gamblers and are able to give them some help also. You will be in the top 5 for my favorite casino sites.
Thank you so much for the experience. Snatch Casino, I give you a 10 out of 10 for effort.

There's nothing to not like about your site. Your staff are very professional in all areas of their job and are more than happy to help out customers in need. There are so many slot machines on the floor so they are not short on choices. They have a very good chef and kitchen so the food is also absolutely divine. You might just need an extra dance floor or 2 spread around floor with maybe another bar also. The management team is top class when it comes to customer service to accommodate the occupants and they also have the very best in security. They are very fair and always punctual with the very right answers to your questions. So this is the reason why I give Snatch casino a 10 out of 10 for performance and would recommend your casino to all of my friends. I love you. You also have a great service when someone loses their property or if someone swipes your game while you are still playing. The casino has a wonderful surveillance team and can pick trouble out in a crowd of people so their security is number 1. You have a wide range of prizes when we play in your tournaments or promotions. Me and all my friends attend your casino site because we love it so much and really we can't get enough of it.

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Snatch Casino 1 year ago

Morphroy1818

10/10

I like to lay out the graphics the great bonuses, freebies, and tournament. it has a lot of great easy to play and win slots plus live casino stuff to.

Nothing really wrong with the casino just maybe a little laggy a little slow load but everything else is pretty perfect. They have nothing else that I can think of wrong.

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Snatch Casino 1 year ago

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