Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

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Top reviews from our players

Lamm

3/10

Great and fast layout. Easy to navigate through various slots and providers. The support are altso polite, helpful and fast responsive if you have an issue that needs resolving.

Although they offer weekly promotions The terms of an deposit bonus is not good. I urge everyone to read the rules before depositing with an bonus so you dont get dissapointed.

Thanks for your feedback! We wish you only victories and huge winnings! Best regards, SnatchCasino

Snatch Casino 3 years ago

FullmetalAlchemist

9/10

I started to play at Snatch casino a few days ago, but they are obviously one of the best casinos out there. The site looks good and it is fast. A huge choice of game providers and the service is at the highest level.

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Snatch Casino 3 years ago

fellahrr

9/10

Must say that I really like the design of this casino, it gives me GTA vibes. Very well, designers! The payouts seem to be fair, personally, I withdrew only once and the amount wasn't that big, about 160 $ or smth similar. Slots do not look glitchy, as well as live games are of brilliant quality.

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Snatch Casino 3 years ago

hassanraj35

7/10

Snatch casino has stood out well thanks to their surprise bonuses that have given me so much winnings in the past few days. What I loved about my experience on this site is that they really did a great job to add a set of games that are really engaging to play.

They do have a low withdrawal limits per transaction which I had experience, and I do hope that they'll take this into consideration, but for the most part everything is fine by me.

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Snatch Casino 3 years ago

Samioskirioz

9/10

Site's interface and theme is on top. Welcome package is very nice with very good bonus percentage! On top of that this project is VPN friendly! What else could a player ask for?

Even tho I had an issue with my on-site verification, kyc department resolved it super fast (not even 24h after I sent them an email about it. I can say that I was aggressive towards them with no reason, everything works perfect and I am really looking forward to keep playing on their project!

Hi, Samioskirioz! It's a good thing there is only one verification) We wish you a lot of cool winnings! And always waiting with the best bonuses! Best regards, SnatchCasino

Snatch Casino 3 years ago

moneyy

8/10

A good casino, but I can’t give the maximum rating yet due to small flaws, for example, for some reason my games were hanging, although now I’m writing and I understand that this is most likely my weak android. By the way, the mobile version is top!

Hello, Moneyy! We hope to get a higher score from you next time! But thank you for your feedback anyway! Best regards, SnatchCasino

Snatch Casino 3 years ago

Sula228

10/10

Recently found this casino and decided to try my luck. Entered the minimum deposit and won a good amount! There were no problems with the withdrawal. Wish good luck other players!

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Snatch Casino 3 years ago

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