Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 208 reviews

Top reviews from our players

Jorjaxx

6/10

My all time favourite casino. It has so many games from my most favourite providers. Live chat is also helpful friendly and quick to resolve any issues with in a timely manner.

The minimum deposit required to qualify for promotions in NZD Is rather expensive. Also adding alternative payment methods for my country would be a plus such as astropay.

Dear Jorjaxx, Thank you for your wonderful review! We're thrilled to hear that Snatch Casino has become your all-time favorite and that you're enjoying the wide variety of games from your favorite providers. We're also happy to know that our live chat support has been helpful, friendly, and efficient in resolving any issues. We truly appreciate your feedback regarding the minimum deposit for promotions and alternative payment methods. We're always working to improve and expand our offerings, so your suggestions are very valuable to us. Rest assured, we'll take this into consideration as we continue to enhance the experience for our players. Thank you again for your support, and we look forward to providing you with even more exciting moments at Snatch Casino! Best regards, Snatch Casino

Snatch Casino 1 year ago

Borgine12

10/10

What I liked about Snatch Casino is the impressive number of games, and the bonuses, promotions, and rewards are incredibly generous, I recommend it to everyone

I haven't spent a lot of time in the casino yet, I would advise your casino to create a section to request games which unfortunately are not found in your casino

Dear Borgine12, Thank you for your great review! We're so happy to hear that you’re impressed with our wide selection of games, as well as the generous bonuses, promotions, and rewards. Your recommendation means a lot to us! We also appreciate your suggestion about adding a section to request games. That's a fantastic idea, and we’ll definitely consider it as we continue to improve the gaming experience for all our players. Thank you for your feedback and support. We look forward to welcoming you back to Snatch Casino for even more fun and excitement! Best regards, Snatch Casino

Snatch Casino 1 year ago

Mariejoe25

10/10

Awesome lots of games I would highly recommend this casino to a friend. Wide variety of games. It's very enjoyable playing the games. Easy to deposit and withdraw winnings lots of free bonuses...

Dear Mariejoe25, Thank you for your awesome review! We're thrilled to hear that you're enjoying the wide variety of games and the overall experience at Snatch Casino. It’s great to know that you find depositing and withdrawing easy, and that the free bonuses have added to the fun. Your recommendation means a lot to us, and we’re so happy to have you as part of the Snatch Casino community! We look forward to bringing you even more excitement and rewards in the future. Best regards, Snatch Casino

Snatch Casino 1 year ago

NkasYY

10/10

The support is very nice and helpful. The selection of Games is wonderful and you can‘t complain about to little Promotion. Everything is Great with Snatch! The No deposit Freespins per Promotion are beautiful!

There‘s nothing wrong with snatch. So far I‘m super satisfied and can‘t complain about anything. Please keep it up Snatch-Team!
Have a nice day!!!!!!

Dear NkasYY, Thank you so much for your fantastic review! We're thrilled to hear that you've had such a great experience with our support team and that you're enjoying the wide selection of games and promotions. It’s wonderful to know that the no-deposit free spins have added to your enjoyment! We truly appreciate your kind words and are so glad you're satisfied with Snatch Casino. We’ll definitely keep up the great work to ensure you continue to have an amazing experience. Thank you for being part of our community, and we hope you have a wonderful day too! Best regards, Snatch Casino

Snatch Casino 1 year ago

Reset75

10/10

Good casino I like the game selection and overall bonus to deposit ratio is reasonable. I like slots and snatch has a plethora of all different slots. Highly recommend.

Dear Reset75, Thank you for your great review! We’re so happy to hear that you enjoy the game selection and find the bonus-to-deposit ratio reasonable. It’s awesome that you’re a fan of the variety of slots we offer – we aim to provide something for everyone! Your recommendation means a lot to us, and we truly appreciate your support. We look forward to continuing to provide you with an exciting gaming experience at Snatch Casino! Best regards, Snatch Casino

Snatch Casino 1 year ago

enomon1908

10/10

That's why they have many providers to play everything you want, and many bonuses to change. And the live chat is very fast and they answered to everything you ask

Dear enomon1908, Thank you for your wonderful review! We're thrilled to hear that you're enjoying the variety of providers and the abundance of bonuses we offer. It’s great to know that our live chat support has been fast and helpful in answering all your questions. We strive to provide an excellent experience for our players, and your feedback means a lot to us. We look forward to welcoming you back for more fun and exciting gameplay! Best regards, Snatch Casino

Snatch Casino 1 year ago

CaneCorsoR6

9/10

The casino is safe, the help is fast, correct, and reliable. I can only recommend it. Fast KYC. Quick payment. Good bonuses. They have many types of withdrawals and deposits. They won't steal your data, it's not a scam. Unfortunately, there are more and more unreliable casinos on the market, it is always worth reading the reviews.

Dear CaneCorsoR6, Thank you so much for your thoughtful and reassuring review! We’re thrilled to hear that you feel safe and secure playing at Snatch Casino. Providing fast, reliable support, quick KYC, and seamless payments is a top priority for us, so we’re glad to know that these aspects of our service are meeting your expectations. We also appreciate your confidence in our commitment to protecting your data. Your recommendation means a lot, and we’re grateful for your trust. In an industry where reliability matters, we’re proud to stand out as a safe and trustworthy choice for our players. Thanks again for your feedback – we look forward to providing you with even more great experiences at Snatch Casino! Best regards, Snatch Casino

Snatch Casino 1 year ago

Kaufmannva

10/10

Diverse Selection of Games: Snatchcasino boasts an extensive collection of games, catering to all types of players. From classic slots to live dealer tables, there's something to suit every taste.
User-Friendly Interface: Navigating through Snatchcasino's website or app is a breeze. The intuitive layout and simple design make it easy for players to find their favorite games and get started right away.
Generous Bonuses and Promotions: Snatchcasino rewards its players with enticing bonuses and promotions, enhancing the gaming experience and increasing the chances of winning big. From welcome bonuses to ongoing promotions, there's always something to look forward to.
Secure and Fair Gaming: With top-notch security measures and a commitment to fair play, players can trust Snatchcasino to provide a safe and transparent gaming environment. Rigorous testing and certification ensure that games are fair and random, giving players peace of mind.

Limited Payment Options: While Snatchcasino offers a decent selection of payment methods, some players may find the options to be somewhat limited compared to other online casinos. Expanding the range of payment options could improve convenience for players.
Customer Support Response Time: Occasionally, there may be delays in receiving assistance from customer support. While the support team is generally helpful and knowledgeable, improving response times could enhance the overall customer experience.

Dear Kaufmannva, Thank you for your detailed and insightful review! We’re so glad to hear that you’ve enjoyed our diverse selection of games, user-friendly interface, and the generous bonuses and promotions we offer. It’s great to know that you feel secure while playing with us, and we truly appreciate your confidence in our commitment to fair play and transparency. We also value your feedback regarding the payment options and customer support response time. We’re always looking to improve, and expanding payment methods and improving support efficiency are definitely areas we’re working on. Your suggestions are incredibly helpful, and we’ll take them into account as we continue to enhance the Snatch Casino experience. Thank you again for your thoughtful comments and for being part of our community! We look forward to providing you with even more great experiences in the future. Best regards, Snatch Casino

Snatch Casino 1 year ago

Bootsy64

7/10

The game selection is nice, the bonus selection is great and very affordable, they always inform you of bonuses available and the welcome pack is generous enough to attract a lot of attention for new users. The customer service is always polite and available to help you when you need to and most of all the site is easy to use

Not enough in game bonuses , seems sometimes the site is against you for way to many consecutive spins , I wish the gameplay was tighter and more of a battle both ways rather than take you cash real quick . I wish they would offer more no deposit spins or chips to keep you interested in coming back and trying again. Other than that over all great casino

Dear Bootsy64, Thank you for your thoughtful review! We’re so glad to hear that you’ve been enjoying the game selection, the bonuses, and the ease of using our site. It’s great to know that you appreciate the generous welcome pack and that our customer service has been helpful and polite. We also appreciate your feedback regarding in-game bonuses and the gameplay experience. We understand how important it is to have a balanced and exciting experience, and we’ll certainly take your comments into consideration as we continue to improve. Your suggestion about offering more no deposit spins or chips is a great idea, and we’ll look into ways we can keep things fresh and engaging for all our players. Thank you again for your valuable feedback. We’re committed to making Snatch Casino the best it can be, and we hope to continue providing you with great experiences moving forward! Best regards, Snatch Casino

Snatch Casino 1 year ago

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