Slots of Fortune Casino

Something similar happened to me last year like Efti told us. I played at Slots of Fortune with a €25 no-deposit bonus (x35, max. €125 cashout) at my all time favourite Rival 3-reel slot, Big Cash Win. I had some success as the 3 pieces of 7 symbols (x200 payout) were spun out 2 times during a session when I played with 1 coin at €1. Hours later I completed the criteria and the wagering requirements were met.

After depositing €30, I cashed out total of €150. Three or four days later I got an e-mail informing me that my withdrawal request was declined and my balance was zeroed. I promptly tried to reach them via chat but it was also a gambling game in itself till finally (after 20-30 attempts during 2 days) I caught someone on the other side of the line. He told me that my country was not allowed to participate in any of their bonus offer. I asked "Then how is it possible to claim a bonus that I am not allowed to play and why is this country restriction not in your TOS?" But I didn't get any real answer. He also mentioned that I could withdraw the initial deposited amount. That was the other thing. "How can I do this if you reset my balance at 0?"- I asked, and he replied they were going to credit the account with this €30 temporarily. 4 or 5 days spent and I checked my account every day but nothing changed when once I got an e-mail from Skrill that I got back my money. No manually request money or send my docs were needed.

I would accept any decisions or rules before any action is taken, but it must be clear and precisely described. I don't say they're cheater or something like that, but an unethical behaviour like this sooner or later will chase away players. I'm sure I'm going to avoid them far, far away.

As with virtually every other Rival casino I have registered at, what initially brought me to Slots Of Fortune two and a half years ago was an appealing no deposit bonus for new players. While I can’t remember the specifics of this particular one – I think it was in the $40 range with a medium to high playthrough rate – it was playable on slots only and did not last for very long. Naturally I too did not stick around and moved on instead to potentially greener pastures…Yet, as with most casinos running the same software, I got frequent emails with tempting deposit promotions even by the generous Rival standards.

Several weeks after signing up, I eventually got an offer I couldn’t refuse from Slots Of Fortune. It was a 600% up to $600 slots bonus and I wasted little time in making a $100 deposit so I could start playing with a boosted bankroll of $700. I remember playing for only a short period of time right afterwards but, for some reason I can’t remember now, left after winning a moderate amount. Meaning to pick up where I had left off, I returned the following day but mysteriously found myself unable to log in.

Puzzled by this turn of events, I went to live chat and was told by the representative, Nina: “We are sorry to inform you that your account has been closed by management. Your country has been banned from the casino. Your deposit will be refunded.” Now I found it rather strange that the casino had allowed me to register, claim and play a free chip, then deposit and start playing with a bonus – all over the course of almost two months – before abruptly deciding to ban me without notice. I faced some further hassle getting my account temporarily reopened so I could withdraw my deposit but got it back within a couple of days, which was up to then a record time for a Rival site.