Slots.Lv Casino

Bonus terms intentionally vague

$951

I was offered a deposit bonus via email on 8-18-25 and according to the terms, if I deposited more than $20 by 8-25-25 I would receive 20 free spins the following week. So have yet to receive my bonus I've already reached out to customer service twice now this week about the missing spins and have been told that they should come "sometime" this week, even though it's already been over two weeks since I initially made my qualifying deposit. The terms of the bonus I feel are intentionally vague so that the casino can circumvent having to honor this bonus, then after being told I was being transferred to a manager, I was disconnected with and can not get another agent back in the live chat. This would be different, if I didn't already have an issue every other time in the past with this casino honoring my bonuses. But I already know how this will play out, I'll go the rest of the week and not receive this bonus, I'll reach back out to them, and will be put off for almost another week, and someone may or may not reconcile this after A MONTH has gone by. This casino needs held responsible for its poor actions. I also have screenshots of the promotional email and one of the conversations with an agent about transferring me to a manager, which they never did.

Missing Points Promotion in Notifications

On 6/14 got notification of a free 1,000,000 points being added, got them every day prior but today they didn't show. Contacted service and they were of no help, and insisted an "escalation" which NEVER gets anything accomplished.

Please add the points you falsely advertised to me and then presented nothing. I have the proof to back up that i rec'd notification.

Slot diamond reef froze during bonus

Slot Diamond Reef froze during my bonus on March 17-2024 at around 2:00 pm. I sent photos and asked right away with live chat. I was told send email and photos. I did, half hour later slot fine, my bonus gone with money I won. Its March 21. At least 5 emails about clearing my browser. None about my money .

4k withdrawal declined and the communication is minimal

Completed my wager contribution (miracle in itself). Made a withdrawal for $4095.60, waited standard time for request to process. Instead received and email that said my withdrawal was decline.

Tried to access my account, it was disabled. Reached out to customer service, went through a grilling verification process. Got verified and after all that was told my account in under review and that they'd get back to me but no actual time frame as to when.

It's pretty frustrating how this site is so quick to allow you to put your money in but, to take it out they give you the run around.

Slots lv declined withdrawal and has disabled account pending review

$4,096

I’m a new player to slots.lv and having lost around $1500 on using their site I finally had a nice run and was up around $7200. I submitted a withdrawal request on 8/25 and it was pending review when I received an email saying I need to verify the account in order to withdraw funds. When I tried to log on in order to verify I’m my identity I received a message that my account was disabled and to contact customer support. I then saw an email saying that my account was under review and that I would hear back when the investigation was complete. Since then I have talked with their customer support team who told me the review would be completed within 24-48hrs. It has now been 5 days and I can no longer chat with their customer support team on phone or via live chat and they have stopped responding to my emails. I’m at a loss as to what I should do.

$7,200

Payment not receive

It’s been 4 weeks since I won 7000 dollars and haven’t received any money and can’t access my account. At first they asked me to verify my identity and I did successfully. After they said my account is under review and it’s been 4 weeks since not received any good then wait and wait. So all I want is the money that I won because when I have been loosing money on the site I never received a text about reviewing, Once I hit they have a review which being there for almost a month now.

Account under investigation, no info so far

$7,000

I’ve been losing on Slots LV for months. I finally started winning and now my account is under investigation. All of a sudden I can not call slots lv to speak to anyone. They will not give a time frame on how long my account will be under investigation. They do not mind taking your money but as soon as it’s time to get paid they find a way to not have to pay. I’ve been playing on slots LV for a few months now. I finally won $800 last week. I withdrew my funds without an issue. I won again the following week $12,000. I withdrew $2,500 no issue. The following day I received an email stating that my account is under investigation. I did not break any rules. My account has been under investigation since Monday.

I won money and then they lock my account

$9,500

I was Leary when I signed up to play this game, only because some of the reviews were terrible! But I also seen some of the good ones. Well I should have followed my gut instinct! I won 525 dollars and wanted to cash out. All of a sudden after putting all of my own money into slots.lv, and then winning. My account tells me my password is not correct, so I change it. When I change it, it all of a sudden doesn't allow me to access my account. I got with customer support and they said the "unlocked" my account and I should be good to go. WELL NO! I wasn't, so they gave me other steps to try and process. This website not only stole my money, but took my earnings. I am highly upset, I took screenshots of my entire conversation with slots.lv, and when I called them out on it, the chat crashes. I will be posting these screenshots if they do not give me my money that I won.

Account disabled after winning 24k USD

$525

My son told me about slots.lv a while back and I decided to give it a try about a week ago. I'm new to online gaming so wasn't too sure what to expect but figured it might be fun. I ended up hitting big a few times and kept playing, I couldn't believe it.

After playing through the bonus I hit big on a slot ($12,000) and brought my winnings up to about $24,000. Immediately after the big win it kicked me off, I tried logging back in but it said my account was disabled.

I received an email saying that my account was under investigation after they found suspicious activity in the account. I contacted customer service and each time they informed me that my account was under investigation, they cant tell me why or how long it will take. I was told slots.lv was a good casino and am wondering if other people have experienced this same event. Well after hearing nothing from slots.lv

I did some searching I found AskGamblers. I am hoping they can help me figure out what is going on and help resolve this issue, that is a lot of money to just be left in the dark over.

My account has not been closed, it is disabled with no update or reason why.

$24,000

Slots.Lv Casino Complaint Stats

Resolved 38 / 67

Avg. Amount $7,758

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

4.6/10 ● 58 reviews

Top reviews from our players

Rhonna

8 years ago

10/10

I’ve been depositing with them since last June. I am now going on my 5th time cashing out with them. The last 2 times have been in the last month at $2500.00 a piece. I have never had any issues withdrawing. I’ve done a withdrawal into my checking and have recently started using Bitcoin.Your transaction is pending for about 4 days before being approved. Once approved it’s in my Bitcoin account within 5 minutes.

Their bonuses are good and the handful of times I’ve emailed them or used live chat it’s been a quick friendly response.

It’s hit or miss on winning. I quit playing for a few months because I went through my deposit so quickly. There’s really no in between. You either lose quick or win big.

millermillion

8 years ago

1/10

The site layout and the graphics of the slots, and how the bonus rounds look.

After making $300+ dollars worth of deposits on this site, and finally making a win on my account. They asked for verification for my account. I sent the required documents and they came back saying that they have to delete my account, they couldn't give the winnings, and they couldn't refund me my money. Honestly I have read all of your reviews and it's definitely fishy that these guys do this stuff to their customers.

I had less than 50% RTP on most of the slots. The amount of playthrough your have to do with their bonuses is ridiculous 50x - 100x playthrough. It's hardly likely that they will pay up. Even when you do have enough money to make a withdraw they end up deleting accounts and discarding the winnings. I am giving Slots.lv 1 star for trying, but they are very rude through their customer service. It's almost robotic like and on the phone they are even worse.

They got rid of their gambling license and they told me they offer better regulations than a license can provide. Yeah right, they are jipping their customers and it's ridiculous.

Also keep an eye out for fake webpages that promote this casino for Americans. Something is definitely fishy with these guys!

boggiecarrow

8 years ago

1/10

However I only have one, which are the graphics.

Tonight is my first time playing with this casino. I deposited $200 and didn't utilize a bonus. I played a few games, and then switched to a new one they have "Reign of Gnomes"
Every time I went into the bonus spins (at least 3 times), and would win, it would immediately say error, and push me out the game. I won $60, and it kicked me out, and never credited it to my account. A lot of glitches as well with multiple games. As I'm writing this, I'm still on hold with chat waiting on a representative, and so far it's been over an hour, with no answer. Have also emailed. No reply yet. It states I'm next in queue. Feel as if I've been scammed.

Rhonna

10/10

I have not had a bad experience with them yet. Started playing a month ago and I used a bonus every time I deposit. I cashed out 1500.00 last Wed and had it in my bank account with 6 days. I deposited again and after playing through my coupon I withdrew another 1500.00 today. Their representatives have always been nice and helpful when I call. The verification process was painless ( did not have to refax things 18 times)

Not being able to save favorite games so you don't have to search for them and when you withdraw the funds stay in the account for about 3 1/2 days before they are processed which means you can't deposit and play until they are processed and it's too easy to reverse it and lose it all

Cindycatalagata

1/10

Player beware this is a scam. Playing black jack and the generator almost always gets 21 and wins up to 4 times in a row which does not seem right. It's really hard to withdraw cash and you need a minimum amount 20$ in account to be able to withdraw. I wanted to withdraw 14 dollars and had to add 25 bucks (because it the minimum you can deposit)You have to download an app to get your money back and wait for their approval. They make it so easy to deposit your cash but so hard to withdraw. STAY AWAY and don't mind the positive reviews they are fake.

Silvanor

8/10

The games are fun, but most importantly withdrawals have been hassle free. I have won at other casino's and still wait for my winnings; slots.lv. had my withdrawl in my Bitcoin wallet in 48 hours. Thank you for the great customer support you offer as well.

Better bonus for regular players would be nice, maybe a free chip once in a while.

savagegambler

1/10

Good bonuses and Software.... But I didn't get paid so no point, typical scam rogue casino BEWARE. Check my complaint and the horrible resolution where they just fail and admit it.

Dishonorable and rogue Casino. Will do anything to take your money, once you deposit you have no chance to hit a big payout. I even was a winner that they posted and ADVERTISED my name as a big winner, but then once I tried to cash out they closed my account and denied my payout. They gave me no real reason and there is no accountability what so ever.

BODOG is the parent company and these are the rogue operators that are underneath their brand
Slots.lv
Bovada.lv
Cafecasino.lv
Igntioncasino

They are all the same company even though they lie to you that they are not. I was playing on another skin and when I hit my big payout they decided they would steal my money in all the associated accounts as well, after all the scam was revealed and I would never be coming back.
Do not play here or affiliated sites listed

MultiMary

7/10

I have played here dozens of times. Won big 4-5 times (over $1500) and lost a handful of times. Seems either the slots are hot or they are locked up - nothing in between. You will either win across the board or lose money quickly. Try a bit of money on 3-4 different slots and see what happens- then proceed accordingly.

Finding debit or credit cards that work here is very difficult.

tblessing