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Silver Sands Casino

Item: Silver Sands Casino
Rating: 1
Author: Sharon D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 21 reviews

5.1/10

21 reviews

Complaint Response 5 complaints

2 days avg. 5 complaints

What we like

Large selection of slots, table games, and video pokers from RTG
Secured with SSL encryption
Proven fair by TST

What we don’t like

48-72h pending period

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Silver Sands Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.silversandscasino.com

Established

1999

Licences

Kahnawake Gaming Commission

Affiliate Program

Silver Sands Casino Affiliate

Languages

English, German, Spanish, French

Casino Type

Download, Instant Play, Mobile

Silver Sands Casino is an online casino with a dark luxurious theme. It offers players the entire suite of Real Time Gaming slots and casino games in a downloadable casino lobby. The casino holds an online gaming license from the jurisdiction of Kahnawake.

Security and Fairness

Silver Sands Casino uses the gold standard of web security to protect players: SSL encryption. This technology makes it virtually impossible for anyone to read your sensitive data, including passwords, credit card information, and other personal details. The casino also uses a verification process to prevent fraudulent transactions.

The RTG platform used at Silver Sands Casino has been audited regularly since it was first created over a decade ago. Silver Sands Casino provides information about game fairness at the bottom of its website. Players just need to click on the TST logo to get the most recent audit certificate.

Deposit Methods

Payz, MasterCard, Neteller, Visa, Skrill, Wire Transfer

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Payz, Skrill

Withdrawal Fees

Currencies

Euros, British pounds sterling, South African Rand, US dollars

Pending Time

48-72 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-7 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games

The Silver Sands Casino game library is powered completely by RTG software. For slots players, this means a wide catalog of games ranging from bonus five-reel video slots to traditional three-reel classic slots. Among the most popular games are Aztec's Millions slot, Hillbillies slot, Warlock's Spell slot, Year of Fortune slot, and Happy Golden Ox of Happiness slot. The casino also offers several progressive slots, including Shopping Spree II slot and Cleopatra's Gold slot.

The table game selection at Silver Sands Casino is very diverse. Blackjack players have access to several variants, including European Blackjack and Super Fun 21. Roulette players can enjoy single-player and multi-player roulette games. Silver Sands Casino also features several casino pokers, baccarat, red dog, craps, and others.

Few online casinos have as many video poker games as Silver Sands Casino does. The casino features a number of conventional and not-so-conventional variants. Among these are Jacks or Better, Double Double Jackpot, Deuces Wild, Double Bonus, Loose Deuces, Mystery Bonus, and Pick 'em Poker. Many of these variants can be played in single-hand and multi-hand formats.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

Phone Support

(800) 769-4836

FAQ Section

Support

Silver Sands Casino offers support assistance to existing players through live chat. This is the fastest available technology for helping players, and with it, most members of the casino are able to get connected to a representative in seconds. Unregistered players and those who would simply prefer to use another method can also contact the casino via email. Replies are almost always sent out within the same day.

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Complaints

Read the complaints other players have left for Silver Sands Casino. Learn more about complaints.

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Silver Sands Casino - Silversands not allowing me to withdraw money

9-3-2022 Deposited R5000 via EFT in my Silversands casino Account

9-3-2022 Played video poker to the wager amount of +- R850

9-3-2022 Deposited bitcoin to the value of R20700 into my account

9-3-2022 Silversands casino made a mistake and deposited R27000 into my account

9-3-2022 I requested a withdrawal to the amount of R31802

9-3-2022 My withdrawals were rejected and I was asked to please send an updated copy of my id which I did

9-3-2022 Silversands made a withdrawal from my account into their account to the sum of the mistake made u them of R6300 which is the R27000 (incorrectly allocated) - R20700 (correct amount that should have been credited.

9-3-2022 After this I did not have the option anymore to request a withdrawal from my account, I ended up calling support and they advised me that as part of their anti money laundering policy I would have to wager the full amount of money that I 0have added into my account before they will release my funds. I rejected and told them this is illegal and they do not have the right to force me to wager any of my money before taking it out, this landed on def ears and all that I was told is this is a decision that was made from the accounts department and that their decision is final.

10-3-2022 Desperate to get access to my own money I started wagering and playing roulette, I won a couple of hands but also lost a couple of hands in total after playing through the full amount of R25700 and losing almost R1500 I finally felt relieved and that I will now have access to my funds.

11-3-2022 I emailed them again and asked them to release my funds as I have wagered the amount required in order to access my funds.

11-3-2022 They advised me that I now have to wager this amount again in slot games before I can have access to my funds.

This is illegal and I want to get access to my funds please help me, I have given them 24 hours to release my funds if they do not give me access I will also be opening a case of theft against them.

On the pictures attached you will see that I no longer even have the option to request a withdrawal in my account under cashier.

Unresolved

₹25700

Silver Sands Casino - Self exclusion request nor honored

I’ve been registered with silversand casino for a week, I’m aware I have a gambling problem so after losing around £400 last week I went on live chat to be self excluded, I was given an email address to which I sent an email to, I heard nothing back,
I then tried logging in yesterday and sent another email still nothing. Today I had a weak moment and lost a further £350. How in this day and age can they not action an email or even respond. Live chat is non existent.

Regards

Unresolved

Silver Sands Casino - Withdrawal of €250 Unfairly Declined

Hello, account name Oleg57, I played the tournament and won 297 euros, I didn't use any free bonuses and made a deposit before I received this winnings. I made withdrawal request of 250 euros and my positive balance was 55 euros but they declined to pay me out my winnings. And the reason is that I didn't make any deposit before. Firstly, yes, I did the deposit before. And secondly, reading their T&C I can't find the information that I need to make any deposit before making withdrawal from the tournaments. So, they stole my money. That's it.

Resolved

€250

Silver Sands Casino - Won't pay out our winnings

My wife to be wanted to try playing online for real money. So she loaded and amount of about R1000 in total 50 to 100 at a time. Using our credit card which is in my name when she got the hang of it she managed to get it up to about R1200 we were over the moon so I said let's cash out and we do it again. So we did everything Paxson marketing requested about 3 weeks later Paxson send an email saying they are not paying out winnings do to the fact that that the profile name and card name are not the same. We live together and have kids. I can prove it with a utility bill. I think this is such a cop out not to pay. This greedy company paxsons marketing Ltd is not everything they make out to be. Please could you assist me on what I can do or what options have I won't just let these crooked people do this to us. Please ask gambles what can I do

Resolved

R1200

Silver Sands Casino - Still waiting for my delayed payout

I requested a payout for 10x R10 000 ZAR, which equals a payout of R100 000 ZAR. This amount is the maximum allowed cash out amount per week. They have verified the win and received and verified all my personal documents I emailed through and then allowed me to continue with the cash out. They told me it takes 2 days to process my payout. It stood on "requested payouts" for 2 days. It's now been more than 48 hours. And my payout status is still sitting on "under review". Why hasn't it been processed in 2 days as they advertise on their website and everywhere online? It should have been completed already. I'm very unhappy with this service received. It's now past the 2 days payout process they offer. I want it sorted out please. Many thanks. I would really appreciate a fast response.

Resolved

R100000

Complaint Statistics

Resolved 3

Avg. Amount $ 1,671

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

5.1/10 ● 21 reviews

Top reviews from our players

scyan

12 years ago

First let me start with the good news. I am very happy to say that I have not only won 1 jackpot at Silver Sands casino but I have won 2 very nice jackpots at this RTG casino.
The first wasn’t as big as my second one. But I am working on trying to win a 3rd jackpot. Which I’m hoping with a lot of patience I will win very, very soon.

At this moment I have been trying to contain my excitement.Coz I’m thrilled that Silversands is finally on the AskGamblers website.
Although this casino does not have too many options on depositing you can deposit directly from your bank account into Silver sands.
It’s very safe and very secure, I have been doing exactly that and it has worked out great.

They did offer an option of depositing via Moneybookers for a short while. But it was shortlived and I’m not too sure as to why they took that deposit option away.
Every Wednesday they offer special deposit coupons which can vary anything from 30 - 45% bonus on your deposit.
Every weekend they also offer more deposit bonus codes that you can be used for as many times as you like which means it’s an unlimited use deposit bonus code.

Like every other casino before you can withdraw your winnings – you do need to send through your verification forms. But if I was you - maybe send through all your required forms before you want to withdrawal to avoid that waiting period. After you have done the necessary. You normally have to wait 2 working days for your withdrawal to appear in your bank account.

Silver sands casino does not offer many no deposit codes but they normally send out emails with a special no deposit code when there are special holidays.
For me this casino can do no wrong.
I love Silver sands casino. It’s my no 1, top favorite!
I would strongly recommend this casino to anyone who wants to give it a go.