Hello, account name Oleg57, I played the tournament and won 297 euros, I didn't use any free bonuses and made a deposit before I received this winnings. I made withdrawal request of 250 euros and my positive balance was 55 euros but they declined to pay me out my winnings. And the reason is that I didn't make any deposit before.
Firstly, yes, I did the deposit before.
And secondly, reading their T&C I can't find the information that I need to make any deposit before making withdrawal from the tournaments.
So, they stole my money. That's it.