General Information about Rivo Casino
Rivo Casino is an online casino site that is owned and operated by Exceptiosoft LTD. I could not find transparent licensing information on their site so seeked this information elsewhere. The casino is fully licensed and regulated by the Anjouan Gaming Authority under license number ALSI-202606020-FI1.
Creating an account is really easy and you can either use their web version or mobile casino. Most devices are supported so you shouldn’t have any issues accessing the casino. We’ve listed the best Rivo Casino bonuses for you to claim as you’ll be prompted to select one when you register. One of the packages offers a 1000% bonus spread across multiple deposits up to €10,000! These are country-specific bonuses and subject to change. If the package doesn’t suit you, have a look at our online casino reviews for more sites.
Once I became a member I liked how many active promotions were available, there were lots to choose from. However, I couldn’t see any loyalty programs or VIP options.
Payment Information and Options at Rivo Casino
The casino supports a wide range of payment options including web wallets, credit cards and bank transfers. It is also a cryptocurrency casino. When you open the cashier, you’ll see which options are available in your country. The casino does not charge any transaction fees and the minimum and maximum amounts are displayed in the cashier, depending on which payment method you choose. However, the minimum withdrawal amount generally starts at €100 which is relatively high.
You must complete the verification process before you can make a withdrawal. You can either submit your documents to the KYC department via email or securely upload them into your profile section. Once verified, the casino aims to process your withdrawals within three business days.
You are only allowed one pending withdrawal in your account at the same time. Unfortunately, this means if you are making large withdrawals it can take some time to get all your winnings. The withdrawal limits are also low which wont help. You can withdraw up to €1,000 per day or €10,000 per month. If you accept any no deposit bonuses, you must make at least one deposit before you can make a withdrawal.
Customer Support at Rivo Casino
The casino has a live chat feature but I could only access this after I created an account. Prior to registering, the only support option I could find was via email. However, once you’re a member, you can use the live chat feature 24/7 to speak to their friendly support agents. You can email the casino at any time but if you already have an account, live chat will be your best option here. Unfortunately, there is no phone support.
Games at Rivo Casino
The casino is home to a great game collection, packed with the latest providers which are available to list from the drop down menus. I would say other than this, there aren’t many other ways to sort or filter their game catalogue, However, you can use the search engine if you know what game you are looking for. I thought the lobby was quite basic and the lack of options made it quite overwhelming.
Nevertheless, I tried a few games and had no issues. Unfortunately, I could not find any information about RTP’s.
There are no specific menus for table games either. However, I used the search engine to find popular games of online blackjack, poker and roulette. The live casino is much easier to find and you’ll enjoy games from multiple providers. Again this section of the lobby lacks most sorting options but the variety of games is good.
Rivo Casino’s Commitment to Responsible Gambling
The casino has lots of responsible gambling tools you can access from your account. To help manage your finances, you can set deposit, loss and betting limits. I think this is a great variety of tools to choose from. You can further manage your finances by tracking your gaming history which you’ll have full access to.
To help manage your time, you can set time session limits or you can self-exclude or take a cooling-down period. You can cool-down for 1 hour up to 48 hours to allow a healthy period of recovery or you can self-exclude for longer. However, to activate the self-exclusion you must send the casino an email. But overall, I think the casino has done well to cover all areas of responsible gambling.
The site layout is nice and functional on both desktop and mobile. There are plenty of games, and they work well too. There's a good number of bonuses. The chat service is quick.
Withdrawals are painfully slow (it's been almost 2 weeks now and no money in sight). The withdrawal gets cancelled after several days (3-8 days )for a new reason every time, when they could have just mentioned everything in the first message. They don't have any responsible gambling tools. Customer support chat is unable to do anything.