Complaint #2 Rivo Casino

Three business days have passed but I still have not received my withdrawal

By toyoda h.

1 day ago

I played at the casino and requested a withdrawal but I am having trouble receiving my winnings

The casino repeatedly told me that withdrawals are normally processed within 3 business days but 5 business days have now passed and I still have not received my funds

Despite contacting them multiple times they only reply that they will handle it promptly but there has been no progress

I was also told that VIP players receive even faster withdrawals

Please continue to assist me until I receive the full amount

Disputed Casino Rivo Casino

Reason Other

Amount €1671

Discussion

71 hours left for taiappu to respond.

AskGamblers

• Support Team

23 hours ago

Dear @taiappu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rivo Casino

• Representative

1 day ago

Hello Hiroki,

I have reviewed your account and can confirm that your withdrawal of €1,000 was processed yesterday, with the remaining €671 processed this morning.

Please note that the funds should typically reach you within a couple of hours after being processed. However, in some cases, it may take up to 24 hours for the funds to appear.

If there is anything else we can assist you with, please feel free to reach out to our Support Team at any time via live chat or email.

Thank you for your patience and understanding

AskGamblers

• Support Team

1 day ago

Dear @taiappu,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Rivo Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $1,506

Avg. Complaint Duration 3 days

Avg. Response Time 9 hours

Complaint Status

71h left

€1,671

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Rivo Casino Complaints

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My withdrawal is still not paid

I requested a €250 withdrawal from Rivo Casino last Thursday. The stated processing time was 2–3 days, but I have still not received my money.

I have contacted customer support several times by email since Friday, but I have not received a response regarding my withdrawal.

My complaint reference number with Rivo Casino is 717439.

I am requesting the payment of my €250 withdrawal as soon as possible. Please help me resolve this issue.

Thank you.

80h left

€250

Slow withdrawal

Hi!

I’m a VIP player at this casino.

Last week, I requested a withdrawal and asked my VIP manager if they could speed it up; they said they’d try, and the money arrived just 15 minutes later.

However, I made withdrawal requests for €1,000 on Sunday and €300 on Monday, and they still haven't been processed—even though the terms state that withdrawals are handled within three business days (and faster for VIPs).

When I ask what the problem is, the reason given is the payment department's massive workload, and it seems like speeding things up isn't possible anymore.

Resolved

€1,300