Complaint #3 Rivo Casino

My withdrawal is still not paid

By Amira B.

14 hours ago

I requested a €250 withdrawal from Rivo Casino last Thursday. The stated processing time was 2–3 days, but I have still not received my money.

I have contacted customer support several times by email since Friday, but I have not received a response regarding my withdrawal.

My complaint reference number with Rivo Casino is 717439.

I am requesting the payment of my €250 withdrawal as soon as possible. Please help me resolve this issue.

Thank you.

Disputed Casino Rivo Casino

Reason Delayed payment

Amount €250

Discussion

81 hours left for Rivo Casino to respond.

There are no replies at the moment.

Rivo Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $1,506

Avg. Complaint Duration 3 days

Avg. Response Time 9 hours

Complaint Status

81h left

€250

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Rivo Casino Complaints

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Three business days have passed but I still have not received my withdrawal

I played at the casino and requested a withdrawal but I am having trouble receiving my winnings

The casino repeatedly told me that withdrawals are normally processed within 3 business days but 5 business days have now passed and I still have not received my funds

Despite contacting them multiple times they only reply that they will handle it promptly but there has been no progress

I was also told that VIP players receive even faster withdrawals

Please continue to assist me until I receive the full amount

72h left

€1,671

Slow withdrawal

Hi!

I’m a VIP player at this casino.

Last week, I requested a withdrawal and asked my VIP manager if they could speed it up; they said they’d try, and the money arrived just 15 minutes later.

However, I made withdrawal requests for €1,000 on Sunday and €300 on Monday, and they still haven't been processed—even though the terms state that withdrawals are handled within three business days (and faster for VIPs).

When I ask what the problem is, the reason given is the payment department's massive workload, and it seems like speeding things up isn't possible anymore.

Resolved

€1,300