Complaint #1 Rivo Casino

Slow withdrawal

By jonitoi89

6 days ago

Message on forum

Hi!

I’m a VIP player at this casino.

Last week, I requested a withdrawal and asked my VIP manager if they could speed it up; they said they’d try, and the money arrived just 15 minutes later.

However, I made withdrawal requests for €1,000 on Sunday and €300 on Monday, and they still haven't been processed—even though the terms state that withdrawals are handled within three business days (and faster for VIPs).

When I ask what the problem is, the reason given is the payment department's massive workload, and it seems like speeding things up isn't possible anymore.

Disputed Casino Rivo Casino

Reason Delayed payment

Amount €1300

Discussion

AskGamblers

• Support Team

3 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

jonitoi89

3 days ago

Yes, the withdrawal was processed just a moment ago, so the complaint can be marked as resolved

Rivo Casino

• Representative

3 days ago

Hello Joni,

I hope you had a lovely weekend.

Please note that our Finance Team does not operate over the weekend. However, we can confirm that your request has been processed today, and you should have received an email from us with the confirmation.

If there is anything else we can assist you with, please do not hesitate to reach out to our Support Team or your VIP Manager.

Thank you for your patience and understanding.

jonitoi89

3 days ago

Hi! The first withdrawal has been paid, but the second one hasn't yet

Rivo Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $1,506

Avg. Complaint Duration 3 days

Avg. Response Time 9 hours