Red Flush Casino Complaints

Unjustly trying to confiscate $53,000 in legitimate winnings

Hi, My name on red flush casino is Nadiavdh85. I started playing a few months ago. In my months of playing I deposited over $7,000 Canadian. I eventually went on to win just over $53,000. I played through any bonuses I had and All the money in my account was a cash balance and available for wihdrawl. I was told I can only wihdraw $5000 a week which is fine. So I went on to send in my verification documents. I got verified, tried to cash out and now they want my fiancés verification because I used his ecopayz account for a couple deposits and paysafe cards for the rest. He gladly gave me his verification info, ecopayz account verification and all I got verified again. Now my fiancé let his friend use his ecopayz account at another casino so they wanted his verification info. No problem. He sent it to me and sent it in. Again he was verified and all good. Also I want to say that my fiancés friend never even played at red flush casino, ever. Somehow they had this information and my fiancés said hey it's his money if he wants to use my ecopayz online no problem. My fiancé also let his sister use his ecopayz account with jackpotcity, she won $25,000 got verified just by herself and was paid within a week. At this point it has been over two months of trying to cash out with red flush and dozens of emails back and forth which I have them all. So now we are at the payment stage. They tried to pay me last week July 20th. They sent me this email as I did not put in my bank code: Hi Nadia , Thank you for contacting the VIP Support Desk. I hope you have had a good day so far. Congratulation on the win I can see that the payments department have tried to make payment to the account however they need a bank code in order to make payment in this regard Please can you provide us with the bank code so we can process the withdrawal The time frame fro the withdrawal once paid is 5-7 working days to arrive Thank you for contacting us and please do not hesitate to contact us again should you require further assistance. I thank you for your time and patience in this regard. Kind regards Brandon VIP Desk We promote responsible gaming. Register an account from your Mobile by going to rvmobi.net/a and play anywhere, anytime. Alternative Contact Options Fortune Lounge offers you the unique opportunity to chat to us from your Mobile Phone. Join us on: iMessage: Contact [email protected] from your iMessage App WhatsApp: Add +27 76 073 9635Call: +27 76 073 9635 as a contact So after this email I sent in my bank code to the account department. They received it and updated my information. All is good, so I went to cash out again. Suddenly on the morning of July 24th they said that now I can't cash out and my account has been locked and an investigation is pending. I called them on the phone and all they said is that "I am in breach of terms and conditions". I read the terms and conditions thoroughly the past few weeks more than once and I am not in breach of anything. At this point I have invested over $7000 of my own money and they owe me $53,600 roughly. I have screenshots of it all. I need help. This isn't right and I won my money fair and square with my own money. They replied this morning with this email: Hi Nadia, Unfortunately, irregular activities have been taking place on your Red Flush (HTML5)(Malta) casino account (Nadiavdh85) and it has been locked. We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents. If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked. This decision will only have been made after a thorough investigation has been completed. If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions. Should you need any assistance or additional information we have a 24-hour support team which you are more than welcome to contact. Regards, The player security team Red Flush (HTML5)(Malta) They went from trying to pay me to closing and locking my account when given all of my financial information. Please someone help me, this is a lot of money and I feel like I have been violated and stolen from. Over $7000 of my of my own money even and $53,600 in winnings. They have also given me no specific reason for anything as well. All I got from red flush VIP Support was "that's all I can say about the matter". Thanks for listening and I hope someone can help. Nadia

Resolved

Deducted 12% transaction fee for winning big amount of 42.000 euro?!

Dear Askgambler, I am writing this complaint because I feel abused by the casino I am playing for over a half year, I have made for 60.000 euro deposits I lost some and I won.. after I had a major win of 42.000 euro I received an e-mail with the following quotes. " I would like to inform you that from today that we will charge a 12% charge on all your payments made." " This is necessary because you have reached the maximum number of withdrawals and we will share the cost of processing with you as discussed with the casino management (see also our general terms and conditions)." "We'll deduct a 12% payout (regardless of the amount of your payout) and pay the remaining amount to you when processing your payout." I am trying to get a hold of the chat for 3 days now they keep disconnecting me as I am asking where these terms and conditions are stated. The same issue with the VIP mail service I sent them numerous of emails they don't respond, my only way is to communicate through this website. If there charging me processing fee how could this be 12%. I want to know from Redflush where this term is stated? If there is such a term what payment provider deducts 12% this is to high. Today they deducted 12% from whole my balance( 5000 euro). I feel they have no right to do this. Will the casino rep. please explain what they are doing.

Resolved

€5,000

Where's my withdrawal?

I joined Red Flush because of the good reports id heard about them and the "fast withdrawl".. they keep giving me the run around saying ill get it monday. Then another one telling me theres no history of withdrawls or deposits on my acc. Even though i took a screenshot so i coukd gloat to my boyfriend thst i had won 2k. ( he said cash out at 400aud.)then putting 2k back into my casino acc. Etc. Not happy

Resolved

$2,000

Real money deposit converted into bonus funds?!

i made deposit, took 50% match, i played and lost ALL. my balance was 0.00. i had to make another deposit if i wish to continue to play, as i did this, my balance was ALL bonus funds. i went to chat and they said i did not meet wager requirements on my last match. i told them repeatedly that my balance was 0.00. how can i keep wagering anything, if theres nothing left to play. thats why i made my real money deposit and i had no other bonuses available to me, but why is my real money in *all bonus funds. this is not right this is very wrong. the deposit& match previously,which i lost completely until 0.00 balance. of course if i want/wish to play again i have to deposit(but why should all my next real monies be in all bonus) ****please do change my balance to real funds-my balance was 0.00 when i deposited last and it should be *real funds* RED FLUSH ARE SAYING SINCE MY LAST MATCH DID NOT MET WAGER REQUIREMENTS- all my next deposit(s) are ALL bonus funds.

Resolved

Getting the run around for my payment

Have promised payout for 2 weeks now Keep telling me that it will be in my account in 3-5 business days, then tell me ooops we made mistake and are reprocessing it will be in my account in 3-5 business days 3 times now I have other emails other than the one I am sending here that conflict with the info here

Unresolved

$18,000

Bonus wagering requirements tagged on to my account even though my balance was 0.00 before depositing

OK I made a $50 deposit of my OWN money today, an played for about 20-30 min, I got my total down to $40 at one point an decided to get out at $80, so I was very surprised to see that my total was $10 REAL an $70 Bonus, I have a recipt or Voucher from my visa deposit, an I was told that they were going to fix this very soon, So I went back 5 hours later to see what progress it had reached, only to have their pit boss tell me the reason why it went to bonus was because OF a FREE $50 they gave me last August, an already Busted out of, bit now they are saying that I still had $2000 in playthrough left on it, thats $400 up from what the last chat help told me I still had before I asked to speak with a Pit Boss, This guy said because I was given that FREE $50 it still had obligations or playthrough even though I deposited on a $00 account, an started with $50 of my own money, when I looked at my balance AFTER it wouldn't allow me to withdraw my $80 it said my balance was $10 real an $70 Bonus. UNBELIEVABLE!

Unresolved

$80

Delayed withdrawal

I have won approx $800 and was asked to provide documents on a requested email. I have send the docs twice and it keeps bouncing back. I have ensured the size is small. When i call them they keep asking me to call another time because the system is down. When i asked their location the customer services said Africa!! But i think the casino is UK based. Is this a fraud!!? My emails are not replied to on the same issue Thanks for helping

Resolved

$800

Doesn't want to pay my small win

Recently I played and I won € 80 on RED FLUSH casino, after I turned the sum for one day, and small deposit , I made a withdrawal but have received nothing 10 days of this, I ask your help ASKGAMBLERS ,

Resolved

€80

Not received any email and still waiting for my account to be verified

I win money withdraw and add bank account number. Casino ask me send documents . I send documents many time and live chat together try but nothing. I don`t know what can do I been see many forums same problem possibly don`t want pay winning money. because I been won in 888.com and not problem but with re flush problem. Maybe can give some special email where send my documents.

Resolved

Not following its responsible gambling policy

Ihave a gambling problem and have excluded from casinos stating this. I had an urge to gamble and joined Redflush mobile. I was allowed to join to my surprise and deposited £170 via Ukash. I then tried to use my card and it stated that I had cards on alresdy and could add no more. I emailed redflush and asked about this and this is their reply

you did indeed in the past at some casino say that you have a gambling problem and thats why your cards are disabled. uou can continue to play using netteler ukash etc
I was shocked that they didnt care that I have a problem
I emailed again askimg to have my account closed and a refund but they replied that I nevet asked to have the accoumt closed amd to email again to request this
Im not happy with this at all
Redflush are not following responsible gambling policy
what do you think?

Unresolved

didn't process my small winnings amount 250 Kr for illogical currency issue!!!!

After creation my account into Red Flush casino got 1000 free play offer where I could transfer maximum amount 100 credit from free play offer. Well,I made 1200 credit so I could transfer 100 credit after my deposit minimum 20 credit. But After my successful deposit made the support agent told me that I could not get this 100 credit added bonus into my account due to I had chosen Danish Krone instead of usd/euro currency according their terms and conditions. But I could start play with 100% match bonus with my Danish Krone currency. As a player I respect casino's T&C so I had started play with 100% match bonus in total of 40 Danish Krone. I played all day long and went up to 500 credit but after met their huge wagering requirements of 50X I finally had 250 danish krone for withdraw..Well, after requested withdraw I had sent m all security documents and also they called me up for phone verifications. Then they had sent me a email that I will receive my winning within shortly.After 48 hours I went to live chat to ask the progressing about my payout request,but support agent MIKE told me that I could not receive my winnings because of my currency where my currency should be USD. After that I had explained everything that I had started play with our (casino's support agent and me) mutual agreements to play with my currency but he told me that was management's decisions,so he could n't help me but they had sent me back my deposit amount 20 Danish Krone. So,if they can send me back easily my deposit amount 20 DK then what's wrong to send my winnings 250 DK??? More over they did n't follow their agreements and in the result they had voided unlawfully my fair and squire small winnings of 250 Danish Krone. How can we players trust the online casinos???Though it is very small amount but I like to post this complain against Red Flush Casino if this famous forum can help me.Thank you.

Resolved

Red Flush Casino won't pay after my win

I signed up with redflush casino a long time ago and made many many deposits losing everytime but enjoyed the thrill of hopefully one day having that big win.For many months i continued depositing but the win would never come so i decided to try a few other online casinos to where I finally had a nice win which was paid into my fiances visa card without a problem($1000 jackpot city)

The night i recieved the funds into her visa i decided to make some deposits at Redflush casino with my fiance so i entered her card number as I have always done at other sites. I did not realise that the name on the card was prefilled by the casino with my name which is what they are accusing me of fraud and wont pay any way that night we lost the lot ($1000) and we had been drinking and having a laugh and i said to my fiance I wonder if they would give us a refund if i said id spent your cash and used your card so i asked the support and told him id used my fiances card and she was not going to be happy and can the funds be refunded. They told me no that it was unfortunate and they locked her card and asked me to send my verification documents which i did being a copy of my drivers licence my credit card and my utility bill that day 25th june 2013 and they continued to let me deposit with other methods for the next 3 weeks.

Day after day i continued to deposit losing losing and just kept losing depositing with ukash vouchers which i purchase with cash from my local shop. I would say at least 20 deposits and say close to 1000 dollars more lost i finally i had a great win of $4000 and was so excited. I went to the cashier and requested my withdrawal and was told it would be in my bank in 2 to 3 days as i had already sent my verification doc s on the 25th/6th.

The win i had was on the 5th of june and i waited and waited and no money arrived. I asked the support when i would get my money and was told by the suppot and i quote "I have just been informed by our finace department that they have just paid your winnings". Great i thought i will have it in 2 or 3 days.

# days went by still no money so i ask again where is my winnings. Oh we want a copy of your card ending 1400 which was my fiances and i said no problem that card is my wifes I was told by email which i still have that if I provide to them copy front/back of her card a letter of consent to use her card and her drivers licince they would process my withdrawal. I have all my emails saved with the exact dates of everything for evidence. I sent to them straight away and was told great thats all we need we will process your winnings. Days went by still no money so i ask where is my winnings oh sorry our security team are investigating you for fraud i was told.

Fraud I thought what i have never ever in my entire life committed any fraud and I was totally offended at what hed just told me. I finally got a reply days later saying they were going to refund my deposits not all only some and confiscate my $4000. I could not believe this how can they keep taking my money and then when i finally win they say oh you can have your some of money back by refund in 6 months from now. I contacted the kahanawake gaming commision who is the licence issuer and they have been so rude and I have a feeling corruption is rife.

They got half a story from redflush them saying i did not provide my docs untill the 5th when i won which is unture as i have the emails and provided to them. I also have sent numerous emails to redflush asking for my account history from the day of opening which they told me they would within 48 hrs that was 7 days ago and still nothing.

My next step is to make the Australian public aware of these frauds and how they operate heads i win tails you lose casinos. They are saying im a fraud because i did not see the prefilled card name as i was looking at the numbers when entering and it was a simple oversight on my behalf. My fiance gave them the letter of consent as they asked for and all her docs and yet they still refuse to cooperate and now they tell me in 6 months they will refund some of my deposits another 1 of their 20 plus lies im sure. I dont know what to do now i have not slept for 3 days and its affected me really bad including my health. What can I do? Had jackpot city said the same thing they would have had to refund close to 4thousand in deposits but because the win was only $1000 they paid me no questions asked. I hope you can help me or tell me someone who can regards shan

Unresolved

Misleading Promises

Hello,

I am a member of RedFlush. Over the past year I have spent well over $30,000 on this site. In the past month I have gain my VIP status back up from nothing to back to platium status. Much to my dismay - I was also offered to take up a Bonus of 5,000 points with a deposit before Wednesday the 29th Midnight (GMT). Which I made the deposit & played. No Bonus points were given. There were no deposit limits or playing limitations. So I deposited and played thinking that I would receive my 5,000 bonus points especially offered to me only. As you can see via my emails I advise that I had made my deposit for the bonus points yet nothing was given... False & misleading calims!! I have tried to take this up with them but have been pushed aside. Now since, I had slowed down my playing as this prize was given to me by the Manager - within a space of 4 minutes my 2nd place had been religated to nothing now. One stage contact via the Manager was constant - then it was nil. You can read by the emails on how the Manager works to manipulate players with false promises.

I have downloaded all correspondence in regards to this promotion and the technique used by this manager in spending more and false Bonus' in which I followed his instructions:

RedFlushVIP ([email protected])Add to contacts1/06/2013 To: 'xxxxxx', RedFlushVIP

From: RedFlushVIP ([email protected])

Sent: Saturday, 1 June 2013 3:30:23 AM

To: RedFlushVIP ([email protected])

Hi xxxxxxx,

Thank you for your email.

Please note that the offer for the points was for the deposit you have made from the point you were sent the email and forward.

The offer was valid from 5pm GMT on the 28 May 2013 till Midnight GMT on the 29 May 2013.

The offer was made to the Top 5 players on the leader board below the leader in order to get more players closer to the leader and to stimulate the competition further.

This was a limited time period offer and several players did take up the offer and did deposit and play to attain the maximum points available.

I truly did want for you to win this competition and had arranged for the offer for the players again which gave you the best chance at winning.

However as this is the final weekend of play, a lot of player do come in and play very hard to attain the higher positions as seen by the recent upsets with players now depositing and playing with no assistance to the top of the leader board.

You are still welcome to deposit and play at the casino till Sunday to stand a chance at winning a Top 10 prize or bonus reward.

Regards

Rithen

VIP Relationship Manager

RedFlush Casino

[email protected]

Call Universal Number : 1-888-885-4517

International Fax : 1-888-897-2637

***** BELOW IS EMAIL ABOUT THE POINTS *****

From: Rithen < name removed >

Sent: 29 May 2013 09:37 AM

To: xxxxxxx

Subject: RE: Your VIP Withdrawal Has Been processed

Hi xxxxxxx,

I have some good news – it seems that the player in No 1 spot will not be playing for a while or as strong as he had in the past week so this offer will definitely be able to get you to shoot past him J

Please do have another look at the offer and consider taking it up – it will be for a good prize J

Regards

Rithen

VIP Relationship Manager

RedFlush Casino

[email protected]

Call Universal Number : 1-888-885-4517

International Fax : 1-888-897-2637

Speak to me in real time through our facility. Red Flush supports Responsible Gaming

From: xxxxxxx [mailto:< email removed > @hotmail.com]

Sent: 29 May 2013 12:40 AM

To: Rithen < name removed >

Subject: Re: Your VIP Withdrawal Has Been processed

Thanx for the bonus too..

Have also made my deposit..

Peace & Love

On 29/05/2013, at 3:08 AM, Rithen < name removed > wrote:

BTW – I have credited a little something into your account to get you going – please do log in and enjoy this bonus from me.

Regards

Rithen K

From: Rithen < name removed >

Sent: 28 May 2013 07:07 PM

To: 'xxxxx'

Subject: RE: Your VIP Withdrawal Has Been processed

Hi xxxxxx,

I am Positive that you will have your “Name in Lights” soon enough ;-D

In fact, I have spoken with Miss xxxxx and have been able to arrange a special deal with the bonus points again for the Top 5 players on the Leader Board.

The offer is an offer of up to 3 500 bonus leader board points that you can earn by just depositing and playing with the casino. Win or Lose – you get points.

Now the above offer has been set in place for the Top 5 players however I have called in a favour from Miss Red and have been able to get you up to 5 000 points that you can earn by just depositing and playing with the casino – this is just for you!

All you need to do is to login, deposit and play from now till the end of tomorrow, Wednesday Midnight (GMT) and you could get those bonus points credited to you.

You will still get the normal points as you wager and play.

I want you to win the VIP cruise as I would love to hear about you just relaxing with a Piña Colada on the deck while getting your nails done!

********

Mind you I have other emails offereing to come to Australia and take me on a cruise.

I am appaulled with the way this site basically treats their so called "valued" members.

Resolved

System fraud

this casino tricket me and fraudalent.While i win about 10000 Euro but system freezes and i must close then i open casino but system very slowly on tuesday.i lose all money.on wednesday i win 7900 Euro,i play in gold factory slots peter connect live chat and my game freezes,he ask me for hello:)

The casino Red flus must refund all my money because of your system and peter.Peter is working marketing.Today casino closed my account.

İ want back all my deposit to my bank account,i sended them 3 weeks ago my account detail with identify email

Resolved

Holds 1700 USDollars that I won

Never dreamed it will happen . after 2 deposits from neteller , to both lavida and redflush , where they lost the deposit and i had to wait long to be found ,

Not only but they refuse to pay 1700 us dollars made from a 100 plus 100 bonus .

sad because its an accredited casino in meister and others , i have to start a procedure .

I attach here one of their emails and deposits

181311358472781 Jul-22-11 18:14 Redflush.com $100.00 Accepted

201311358103266 Jul-22-11 18:08 Redflush.com $100.00 Accepted

and

We appreciate you sending us your statement. We have forwarded this to our finance team and will get back to you soon regarding your transactions.

Please feel free to Contact Us should you require any further assistance.

Best Regards

James

Casino La Vida

And than , after about week the documents sending , they confirm money will arrive a bit later , and than they sent only the 100 deposit , and decide to confiscate winning over , irregular playing and such . Sad

Unresolved

Not delivering won iPad 64GB

Can not get them to return email and tell me if and when they will sent the 64 GB Apple Ipad the was won April 4 2011.

Dear Dale, Acc No. rfver00081625

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Terms and Conditions

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Promotions Manager

General Info

Chat start time Apr 22, 2011 9:50:00 PM EST

Chat end time Apr 22, 2011 9:56:11 PM EST

Duration (actual chatting time) 00:06:1

Operator Craig

Chat Transcript

info: Please wait while we connect you to a site operator.

info: You are now chatting with 'Craig'

Craig: Welcome to the Casino. How may I assist you?

Dale Zimmerman: Can not deposit ?

Craig: Hay Dale how are you, got so me bad news.

Craig: Please note that due to unfortunate circumstances with software providers, we no longer have the ability to process online gaming transactions in your region.

Craig: Due to this we will no longer be able to accept deposits from you and your account will unfortunately be closed on Sunday 24 April 2011 at 23:59.59 EST

Craig: In the meantime , you are welcome to play any of your remaining balances. Lastly, we would like to use this opportunity to thank you for the loyal support you have shown us in the past. We hope that you have enjoyed your time with us and we wish you the best of luck in all your future endeavors.

Dale Zimmerman: what about the Ipad I won?

Craig: O no you will definately receive that

Craig: Thats taken care of.

Dale Zimmerman: Do you know when?

Craig: Dale I can find out for you, the problem is I can only find out when the guy dealing with that gets in on Monday.

Craig: But it should be soon I think it was sent already.

Resolved

$829

Red Flush Casino Complaint Stats