Ag awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Red Flush Casino - Doesn't want to pay my small win

RESOLVED
posted on July 24, 2014.

Recently I played and I won € 80 on RED FLUSH casino, after I turned the sum for one day, and small deposit , I made a withdrawal but have received nothing 10 days of this, I ask your help ASKGAMBLERS ,

posted on May 13, 2014.

Response:

Hi,

We do have a process in place that we use to process all withdrawals. This process has been reviewed by our regulator and they have allowed us to follow the process as it meets all the security requirements.

The process with all 1st time withdrawals done on a players account is:
- Make a withdrawal and allow the pending period to pass
- The withdrawal will then be sent to the Banking Team on the next banking day after the 24 hour pending period has passed
- Before the withdrawal can be processed, the player will need to provide us with verification documents to proof identification
- A verification call to be done by the Risk Team calling the player to confirm that he/she is the legal owner of the account
- Once the Security Call and the Verification Documents have been verified and passed by the Risk team, they will inform the Banking Team to process the winnings.

In order to expedite the processing of all withdrawals, we do email all players with the above process and documents request once they have made withdrawal and while the funds are still within the pending period.
This allows the player to know the process as well as furnish us with the required documentation in advance.

We are still awaiting this players documentation and verification call time in order to process the withdrawal.
The players winnings are now in the players casino account and they are welcome to withdraw the funds again and submit all the required documents for our Risk Team to review and finalize.

The player is welcome to contact us directly to resolve this matter via our Live Chat and Telephonic or email support.

Regards

Rithen
Casino Host

AskGamblers
posted on May 16, 2014.

Please inform us is this issue resolved? Can we close this complaint? Thank you.

Red Flush Casino complaints

  • 11 of 16 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 1,658 USD avg amount

Have trouble with Red Flush Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds