Red Flush Casino - Deducted 12% transaction fee for winning big amount of 42.000 euro?!

RESOLVED
ThaBozz Netherlands
posted on December 9, 2016.

Dear Askgambler,

I am writing this complaint because I feel abused by the casino I am playing for over a half year, I have made for 60.000 euro deposits I lost some and I won.. after I had a major win of 42.000 euro I received an e-mail with the following quotes.

" I would like to inform you that from today that we will charge a 12% charge on all your payments made."

" This is necessary because you have reached the maximum number of withdrawals and we will share the cost of processing with you as discussed with the casino management (see also our general terms and conditions)."

"We'll deduct a 12% payout (regardless of the amount of your payout) and pay the remaining amount to you when processing your payout."

I am trying to get a hold of the chat for 3 days now they keep disconnecting me as I am asking where these terms and conditions are stated. The same issue with the VIP mail service I sent them numerous of emails they don't respond, my only way is to communicate through this website. If there charging me processing fee how could this be 12%. I want to know from Redflush where this term is stated? If there is such a term what payment provider deducts 12% this is to high. Today they deducted 12% from whole my balance( 5000 euro). I feel they have no right to do this.

Will the casino rep. please explain what they are doing.

AskGamblers
posted on December 15, 2016.

Dear @ThaBozz,

Please let us know if there's some update on your issue.

AskGamblers
posted on December 19, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

ThaBozz Netherlands
posted on December 19, 2016.

I heard nothing from my vip manager, when I ask the VIP chat they say " send a mail " I did that it many times already.

They don't respond.

ThaBozz Netherlands
posted on December 22, 2016.

Manager talked to me and I am satisfied with the results this complaint can be closed as resolved.

AskGamblers
posted on December 22, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.