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Red Flush Casino Casino - didn't process my small winnings amount 250 Kr for illogical currency issue!!!!

Complaint Info
Disputed casino Red Flush Casino
Reason Casino terms violation
Inactive user
Posted on August 4, 2015

After creation my account into Red Flush casino got 1000 free play offer where I could transfer maximum amount 100 credit from free play offer. Well,I made 1200 credit so I could transfer 100 credit after my deposit minimum 20 credit. But After my successful deposit made the support agent told me that I could not get this 100 credit added bonus into my account due to I had chosen Danish Krone instead of usd/euro currency according their terms and conditions. But I could start play with 100% match bonus with my Danish Krone currency. As a player I respect casino's T&C so I had started play with 100% match bonus in total of 40 Danish Krone. I played all day long and went up to 500 credit but after met their huge wagering requirements of 50X I finally had 250 danish krone for withdraw..Well, after requested withdraw I had sent m all security documents and also they called me up for phone verifications. Then they had sent me a email that I will receive my winning within shortly.After 48 hours I went to live chat to ask the progressing about my payout request,but support agent MIKE told me that I could not receive my winnings because of my currency where my currency should be USD. After that I had explained everything that I had started play with our (casino's support agent and me) mutual agreements to play with my currency but he told me that was management's decisions,so he could n't help me but they had sent me back my deposit amount 20 Danish Krone. So,if they can send me back easily my deposit amount 20 DK then what's wrong to send my winnings 250 DK??? More over they did n't follow their agreements and in the result they had voided unlawfully my fair and squire small winnings of 250 Danish Krone. How can we players trust the online casinos???Though it is very small amount but I like to post this complain against Red Flush Casino if this famous forum can help me.Thank you.

Posted on November 14, 2013

Unfortunately, some people believe that using harsh words, insults and pretending to be victims could possibly help them sound more genuine and trustworthy, maybe even get more sympathy from other players.  But here, in AskGamblers, we always work only with facts and in this case the facts are as follows:

1) ­ ­ ­ ­  A quick search in our database reveals that arsad is using the same IP 103.9.114.XXX as two other members here – rasel and hasnat. All of them registered at October 2013 and all of them have already submitted complaints here.

2) ­ ­ ­ ­  In arsad’s profile is written that he has submitted three complaints so far:

- ­ ­ ­ ­ ­ ­ ­ ­  Against Red Flush Casino – check here ;

- ­ ­ ­ ­ ­ ­ ­ ­  Against Platinum Play Casino – check here;

- ­ ­ ­ ­ ­ ­ ­ ­   Against Royal Vegas Casino – check here.

All complaints are identical and all of them concern verification issues.

3) ­ ­ ­ ­  In rasel’s profile is written that he has submitted one complaint so far and one comment:

- ­ ­ ­ ­ ­ ­ ­ ­  Complaint against Zodiac Casino almost identical with the above and again concerning some verification issues!

- ­ ­ ­ ­ ­ ­ ­ ­  Comment under … one of the arsad’s complaints of course – check here

4) ­ ­ ­ ­  In hasnat’s profile is written that he has submitted three complaints  so far and two comments:

- ­ ­ ­ ­ ­ ­ ­ ­  Complaint against Slotland Casino – check here;

- ­ ­ ­ ­ ­ ­ ­ ­  Complaint against Lucky Red Casino – check here;

- ­ ­ ­ ­ ­ ­ ­ ­  Complaint against Loco Panda Casino – check here;

- ­ ­ ­ ­ ­ ­ ­ ­  And of course a comment under arsad’s complaint – check here.

All complaints are identical and all of them concern verification issues.

Based on all the above and all statements, made by so many different casino representatives in these complaints, AskGamblers team consider this case (and all others related to it) as an obvious attempt for a deceit and therefore we are forced to act according to our terms and conditions. All three members would be banned from AskGamblers immediately and all complaints would be considered as successfully solved.

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