I signed up with redflush casino a long time ago and made many many deposits losing everytime but enjoyed the thrill of hopefully one day having that big win.For many months i continued depositing but the win would never come so i decided to try a few other online casinos to where I finally had a nice win which was paid into my fiances visa card without a problem($1000 jackpot city)
The night i recieved the funds into her visa i decided to make some deposits at Redflush casino with my fiance so i entered her card number as I have always done at other sites. I did not realise that the name on the card was prefilled by the casino with my name which is what they are accusing me of fraud and wont pay any way that night we lost the lot ($1000) and we had been drinking and having a laugh and i said to my fiance I wonder if they would give us a refund if i said id spent your cash and used your card so i asked the support and told him id used my fiances card and she was not going to be happy and can the funds be refunded. They told me no that it was unfortunate and they locked her card and asked me to send my verification documents which i did being a copy of my drivers licence my credit card and my utility bill that day 25th june 2013 and they continued to let me deposit with other methods for the next 3 weeks.
Day after day i continued to deposit losing losing and just kept losing depositing with ukash vouchers which i purchase with cash from my local shop. I would say at least 20 deposits and say close to 1000 dollars more lost i finally i had a great win of $4000 and was so excited. I went to the cashier and requested my withdrawal and was told it would be in my bank in 2 to 3 days as i had already sent my verification doc s on the 25th/6th.
The win i had was on the 5th of june and i waited and waited and no money arrived. I asked the support when i would get my money and was told by the suppot and i quote "I have just been informed by our finace department that they have just paid your winnings". Great i thought i will have it in 2 or 3 days.
# days went by still no money so i ask again where is my winnings. Oh we want a copy of your card ending 1400 which was my fiances and i said no problem that card is my wifes I was told by email which i still have that if I provide to them copy front/back of her card a letter of consent to use her card and her drivers licince they would process my withdrawal. I have all my emails saved with the exact dates of everything for evidence. I sent to them straight away and was told great thats all we need we will process your winnings. Days went by still no money so i ask where is my winnings oh sorry our security team are investigating you for fraud i was told.
Fraud I thought what i have never ever in my entire life committed any fraud and I was totally offended at what hed just told me. I finally got a reply days later saying they were going to refund my deposits not all only some and confiscate my $4000. I could not believe this how can they keep taking my money and then when i finally win they say oh you can have your some of money back by refund in 6 months from now. I contacted the kahanawake gaming commision who is the licence issuer and they have been so rude and I have a feeling corruption is rife.
They got half a story from redflush them saying i did not provide my docs untill the 5th when i won which is unture as i have the emails and provided to them. I also have sent numerous emails to redflush asking for my account history from the day of opening which they told me they would within 48 hrs that was 7 days ago and still nothing.
My next step is to make the Australian public aware of these frauds and how they operate heads i win tails you lose casinos. They are saying im a fraud because i did not see the prefilled card name as i was looking at the numbers when entering and it was a simple oversight on my behalf. My fiance gave them the letter of consent as they asked for and all her docs and yet they still refuse to cooperate and now they tell me in 6 months they will refund some of my deposits another 1 of their 20 plus lies im sure. I dont know what to do now i have not slept for 3 days and its affected me really bad including my health. What can I do? Had jackpot city said the same thing they would have had to refund close to 4thousand in deposits but because the win was only $1000 they paid me no questions asked. I hope you can help me or tell me someone who can regards shan