Real Deal Bet Casino Complaints

MY username is xxxxxxxx. I wait for my money since 1/11/2017. I made withdraw to neteller 400€. Casino never wrote to me. So on 7/11/2017 i decide to send tham my documents. My documents were verified one hour later. Since than they never wrote to me what is hapening. They are saying only this all the time: Your withdrawal is still being reviwed I have sent the responsible department an email Asking to treat your case with high priority. Ther standard procedure is 48 hours. Here is obviosly that dont wish to pay. I had no bonus, I roll over my deposit several time

Hi I am disgusted with this casino, I was lucky enough to win £3046, and then after withdrawing the funds, they asked for documents, which I sent them and they have confirmed these have been fully verified. I have then contacted them serveral times, and they are saying "Following our phone conversation I would like to remind you that your withdrawal request has been put with the highest of priorities and once we have an update on the matter or have processed it we will further update you." The Above message was a week ago, which in my opinion is not professional at all, as they have not got back to me. Today I went on chat and they again told me that this case in in its most urgent priority, but I just think this is all a big blag, and looking on this ask gamblers forum it seems like other customers have experienced what I have experienced, please can you help me, as this has stressed me out so much, I no longer have trust in this casino. How can a withdrawal still be pending for 20 days even though I have had confirmation that my account is fully verified!

Yeah, so I'm not sure why you rejected my previous complaint, but here's some more proof for you to chew on. Like I've stated, this casino randomly shut down my account and stated that I had requested to freeze my account, which is clearly a lie. I happen to have the proof for it here and I'll attach it to this complaint. As you can see, the chat transcript with colors are authentic, whilst the one in black and white only is a fake - it's pretty obvious by the way its written that I do not write like that. So I hope you'll to let this complaint through as this casino is purely messing with their customers for no apparent reason. They were supposed to send me an email stating that they would "unfreeze" my account, but that has yet to happen.

I am trying to withdraw less than 200 euros but I can't pass their verification process. I have provided every document they asked for but they also wanted to have a photo of me holding my ID which in itself is not something they mention in their terms and conditions and is insulting to the customer. Anyway I sent it to them but they say the document is "not clearly readable" although it is very clearly readable and one can't take a better photo unless buying a better camera. I sent them three different photos of ID next to my face, each of them readable but they just don't want to pay.

I registered at realdealbet.com at 2/12/2016 and won 8000 rubles. Whent I try to withdraw it I received an e-mail that I must send documents (passport, utility bill and photo of a card). I send it and received a letter thatmy documents are received and approved. Today is 7th day while I am waiting for my winings to my card. Support agent say every day that they will pay as soon as possible but I see that this casino dont want to pay. 05:51:43 PM [Jake] it is a time frame for all of our clients attend, usually the first one takes a bit longer sine the information from your account and documents is being verified 05:51:50 PM [Jake] but afterwards it does not take more than 1-2 days 05:52:10 PM [Rodion Orlovskiy] I received a letter that documents recieved and approved 05:52:33 PM [Jake] Your withdrawal is currently being processed, unfortunately the support agents can provide you with more information 05:52:47 PM [Jake] as the details regarding your bank information are unavailable for better security 05:52:58 PM [Jake] but I assure you that your withdrawal will be handled normally 05:53:07 PM [Jake] and yes I can confirm that the documents have been approved

Been waiting now for 8 days for the payment that i withdrew. Everythime i ask in the live chat i get the same respons. Your withdraw will be prossesed within 2 days. Nothing is happening and i am still waiting for it. Are there any way that you can assist me with this?

Dear Askgamblers, my name is Sonia Islam. I had created an account from your site 7 days ago. I had claimed 300PUCH bonus code when I deposited. So, I got 200% bonus plus 40 free spins for play. I played very long time several slots and finally I met their 45X bonus+deposit and requested withdraw $472 for first time. Next day I got an email from casino asking my verification documents. So, I had sent them my verification documents ( My photo ID and an utility bill). Next day I got a reply where they stated that I have to send them another utility bill and a photo holding my ID card. So, I sent them another utility bill and my photo holding ID card. But they didn't accept my any documents and asked me to send them another utility bill and photo holding ID card again. So, again I had sent them my another utility bill's scan copy and a new photo holding ID card. These ways I had sent them 3 different utility bill under my name and my clear photo holding ID card. But they never accepted my any documents. In the mean time I reversed my withdraw request $472 and played down into $400. So, now my pending withdraw request is $400 now and almost every single day I am sending my photo holding ID but they never accepted and today they again asking me to send them another utility bill and another photo holding ID which is now impossible to me. Because, I have sent them all of utility bill under my name and I sent them many photos holding my ID card which taken on day and night times but they never accepted my documents and still now run around to complete my verification. So, now I am asking help from you to sort out my trouble where my documents are legit and crystal clear and my winnings are very fair and squire. Thank you.

Hello Askgamblers, I had decided to play into Real Deal Bet Casino after read some reviews into your first class site. So I played after claimed "300PUNCH" and I played 4/5 slots as entertainment. I played very long time to finish their HIGHEST ever rollover requirments 45X(Deposit+Bonus)/ After that I had withdrawable $560> So, I requested withdraw all $560 5 days ago. Then they asked my documentations for verification which I supplied them same day. Then I was waiting tom receive $560. But surprisingly, they paid me $465 couple of days ago which was not fair with me. They excises that I won from free spins they game which was not true. I just claim there the bonus code "300PUNCH". Now I want my remaining $95 fair and squire.Thank you.

Hi, I have signed up a account with Real Deal Bet casino on 25th May 2016 and claim their welcome bonus. I had wagered their 45X (deposit+bonus) and managed to withdraw request $250 on the same day. Then I sent documents according to their verification procedures. Today is 2nd June 2016 and went to live chat to know the progress my withdraw. Every time they are saying everything is good, my withdrawal will be processed as soon as possible. But I didn't receive a dim yet! I have attached couple of chat documents where they stated the same as I explained but I don't receive anything from them. Could you help me to resolve my issue please? We are now on 7th day. Thank you.

I am writing this complaint about the casino name "Real Deal Bet" who never response their support, feel me I am at "No man's land" Support don;t response. Moreover . they did n't honor me 40 free spins as they advertising. I have a pending cashin request of $126 which not processed yet! I don't understand what type of casino they are! I need help if you can please.

I had signed up today earlier and claimed 300PUNCE upon my deposit after very long conversations. However when it seems I met the wagering requirements, the support staffs never response to live support. I was at $300 withdrawable when I went to chat for first time but not found them,then 2nd time I tried to talk about my roll over requirements but still nobody responded and finally I was down to $200 and went to live chat but found nobody responding and staying silence. this happened last 2 hours which is mysterious and impossible to think that how come they remained non responding! I have attached some proofs which shows their irresponsible activities. They also didn't honor me 40 free spins on Dead Or Alive for the code 300PUNCH. Their MG slots couldn't open anyhow! Could you tell me what should I do now? Please help me.. I want to withdraw $200 won from them.

Hi, I have found the welcome deposit bonus code 300PUNCE which is usable for 200% bonus plus 40 free spins on Deal or Alive slot. So, Last week I decided to claim the bonus after deposited $30 from my e-wallet account. I had received 200% bonus and played all down to 0. When I checked my 40 free spins on Dead or Alive slot then I found no free spins there. I tries to contact support which never exist. Support is always showing "offline". Could you help me to receive 40 free spins on Dead or Alive slot please?

Where to start.. First of all, the support is awful, I am not getting replies and there is no live chat. When the assistance was finally received, since I am foreigner living and working in Malta, they refused to accept my Latvian utility bills and since I am not getting any utility bills in Malta, they refused to accept my Maltese address, which however is shown on my Maltese ID which is issued by the government and the government verifies the address by sending invitation to collect the card to the specified address. I have sent them my FS3, payslips, insurance documents, bank statements, utility bills, photos of ID, credit card, Maltese ID. When enough is enough? The amount pending in my balance is 2800 EUR, therefore please advise what should be done for a foreigner living in another country to prove the address? This is silly.

First sorry for my bad english...i am waiting for a withdrawal of 120 euro...first i waited a week(via bank), so there was a pending phase of a week and i never ever got my money, just lame excuses from the live chat, they were saying it was at the finance department, so i aborted the withdrawal and tried it via neteller, usual timeframe for withdrawals are 1-2 days...now i am waiting nearly a week and i still don't get my withdrawal, pending and livechat says it is at the finance department for confirmation...is this Casino serious???

hii AG after playing on RDB and loosing a great deal of my own money i got litle lucky and made a request for a withdrawal on january the 23 after 5-7 day proccess period that the casino have as a policy rule still i have pending withdraw after contacting the support thay tell mee the issue will be resolved shortly in this case its not soo whe here now after back and forth with the RDB support i get the runaroound from them not a real answer at all lame excuses

Over a week ago I had claimed the welcome deposit code from AG but not received the 200% bonuses plus 40 spins after deposit. Several times I had contacted with email support (Though Live support never available),finally they had credited 200% bonus plus 40 spins into my account. So,I was happy and stated play. However, I had managed to wagering 45x bonus plus deposit and my first withdraw request was 300 euro and after revered my withdraw I had requested 400 euro withdraw for 2nd time on last weekend. Due to not found their live support I had tried to contacted with them their their too much slow email support and finally I got a reply from requested a screen shot to send them as a evidence that I had deposited with then which I had sent instantly,In their they requested my verification documents which I had sent to them accordingly. In the mean time due to their very slow processing system I had reversed some everyday and raised my balance up to 700 euro which I had requested withdraw 350 euro each twice. But still now I didn't receive my payment 700 euro! This issue is going on over a week now. So, dear Askgamblers, please help me to receive my payment 700 euro which I won from Real Deal Bet Casino.Thank you..

Got a call from RDB that they had a 100% match bonus for me. I had played some at their casino, but never had any wins. Made a deposit of 40 € and received the bonus. When I was well above the wagering requirements, I made a withdrawal of 268 €. That's 8 days ago today, when I ask support whats going on they tell me that the funds will be processed soon or that the withdrawal is under review. My problem is that they can't seem to give a clear answer, 4 days ago they even reversed the withdrawal without noticing me? That’s a new one for me and I’ve been playing online since 2003. Respond time for emails at the casino is 2 days or more and the live chat link seldom works. If RDB wrote me an email stating what the problem was and when I could expect to receive my funds, all would be fine and dandy. Not informing the player and giving very different answers when inquired seems unprofessional and arrogant. I’m done with their casino and would not recommend anybody trying them out.

They d me after one week to send in more docuements after i sent in copy of my card and my nationall id. I sent in documents from The Swedish Tax goverment witch they did not accept. Now i have sent in Documents from My bank. Also they wanted a Picture of me next to my ID. They say it was to blury. It was not even a Little bit blury..... I ask them every day on the chatt and they promise to solve the problem next day. But every time its up to 96 h to getting an answear on mail.... This process has ben for about 9 Days....

3/4 days ago I had claimed 1st deposit bonus code 300PUNCH into Real Deal Bet Casi no which the bonus code for 200% bonus upon deposit plus 40 free spins on Dead Or Alive with 10 coins. After claimed the code I got 200% bonus but they did n't allow 40 free spins on DOA.Then I explained everything but they did not care of my request. But they ask me to claim 300PUNCH again they they will allow me 40 free spins on DOA plus 200% which is really absurd.I have sent chat conversation as a prove that they did n''t honored 40 free spins.

Been playing from thursday 30/7 and losing about 600 € -6000 SEK and today 1/8 I got little lucky won about 300 € -3079 SEK had i pendling withdraw around 1000€- 10000 SEK cancelled wanna take out about 1200 €- 12000 SEK but it didnt work. I took out my 1000€- 10000 SEK and then mine 300€ had disseaper. Havent take any bonus and losing from thursday. Been trying now for 9 hours get my money back but havent got a real anser so far what have happend and have to wait long time for support to answer me. Hope this help me get answer what happend to my money. First time i have trouble with this site i have to say aswell