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Real Deal Bet Casino - Didn't credit my 40 free spins as per their 300PUNCH bonus offer

RESOLVED
Complaint Info
Disputed casino Real Deal Bet Casino
Reason Bonus not given
Posted on April 5, 2016

Hi, I have found the welcome deposit bonus code 300PUNCE which is usable for 200% bonus plus 40 free spins on Deal or Alive slot. So, Last week I decided to claim the bonus after deposited $30 from my e-wallet account. I had received 200% bonus and played all down to 0. When I checked my 40 free spins on Dead or Alive slot then I found no free spins there. I tries to contact support which never exist. Support is always showing "offline". Could you help me to receive 40 free spins on Dead or Alive slot please?

Posted on April 8, 2016

Dear farnaj,

I reviewed the case carefully. You actually have not claimed the free spins from the Support like specified in the promo offer. Unfortunately this is the only way you can request the free spins from this offer as of now.

In the meantime, I've credited those free spins in your account and they will be available in the next 7 days for Dead or Alive as promised.

If you have any concerns in future, please just drop a line in an e-mail to our Support team if they appear offline. They are prompt in their replies and I believe you would be pleased with their proficiency as well.

Have a wonderful weekend and Best Luck!

Kind Regards,

Mark

RealDealBet Casino

AskGamblers
Posted on April 12, 2016

Dear @farnaj,

Are you satisfied with casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

Real Deal Bet Casino Complaints

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