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Real Deal Bet Casino - Impossible to check remaining wagering, terrible support

RESOLVED
Complaint Info
Disputed casino Real Deal Bet Casino
Reason Other
Amount $ 200
shabab Bangladesh Message
Posted on April 28, 2016

I had signed up today earlier and claimed 300PUNCE upon my deposit after very long conversations. However when it seems I met the wagering requirements, the support staffs never response to live support. I was at $300 withdrawable when I went to chat for first time but not found them,then 2nd time I tried to talk about my roll over requirements but still nobody responded and finally I was down to $200 and went to live chat but found nobody responding and staying silence. this happened last 2 hours which is mysterious and impossible to think that how come they remained non responding! I have attached some proofs which shows their irresponsible activities. They also didn't honor me 40 free spins on Dead Or Alive for the code 300PUNCH. Their MG slots couldn't open anyhow! Could you tell me what should I do now? Please help me.. I want to withdraw $200 won from them.

shabab Bangladesh Message
Posted on April 29, 2016

Hello Askgamblers,

I have requested a new withdraw $250 yesterday. I several times tried to chat with them but nobody works on live chat. I still didn't receive 40 free spins on 'Dead or Alive' slot game for the code 300PUNCH I used. Now let's see how many days they will take to process my withdrawal $250. Thank you.

shabab Bangladesh
Posted on May 1, 2016

I have now 2 withdrawals pending $250 and $100. They honored 40 free spins on Dead or Alive. But I think their live support should be developed. Live support is quite silence though I got once today of them name "Jessica" Who had replied all of my questions and I am happy. I already sent them verification documents as they asked from me. Now, I waiting for receiving my withdraw together $350.

Regards,

Shabab Miah

shabab Bangladesh Message
Posted on May 1, 2016

Payment received, Complaint resolved. Thank you..

AskGamblers
Posted on May 2, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Real Deal Bet Casino Complaints

  • 18 of 20 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,352 USD avg amount

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