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Real Deal Bet Casino - 40 Free spins on DOA not credited with the bonus code 300PUNCH

RESOLVED
Complaint Info
Disputed casino Real Deal Bet Casino
Reason Bonus not given
jashim Bangladesh Message
Posted on September 16, 2015

3/4 days ago I had claimed 1st deposit bonus code 300PUNCH into Real Deal Bet Casi no which the bonus code for 200% bonus upon deposit plus 40 free spins on Dead Or Alive with 10 coins. After claimed the code I got 200% bonus but they did n't allow 40 free spins on DOA.Then I explained everything but they did not care of my request. But they ask me to claim 300PUNCH again they they will allow me 40 free spins on DOA plus 200% which is really absurd.I have sent chat conversation as a prove that they did n''t honored 40 free spins.

Posted on September 10, 2015

Dear Jashim,

first, let me apologize for the inconveniences you experienced in this case.

I have checked about your case with our support department and there was indeed a misunderstanding and the mistake was on our part.

You are being credited the 40 free spins on Dead or Alive as advertised as we speak and you are welcome to play them anytime.

Again, I'm sorry about this and I hope to welcome you again at our tables soon.

Best regards,
Daniel

jashim Bangladesh Message
Posted on September 10, 2015

Thank you for your reply. I played free spins on DOA. Then played other favorite games. Now I had make a withdraw request 40 euro. Hope I will receive my 40 euro asap.Cheers...

Regards

AskGamblers
Posted on September 13, 2015

Dear @jashim ,

Are you satisfied with the casino's response, may we close this complaint as resolved? Thank you.

jashim Bangladesh
Posted on September 13, 2015

Yes,dear Askgamblers. I am very satisfied for the outcome. But I lost my withdrew 40euro after reversed back and played. However,Casino is good,slots pays not so bad and the customer support team are good. Thank you very much :-)

AskGamblers
Posted on September 16, 2015

Based on the player's last comment we consider this case as resolve and it is now officially closed.

Real Deal Bet Casino Complaints

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  • 2 days avg response
  • 1 week avg complaint life
  • 1,352 USD avg amount

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