Mark all as read

Settings

Notifications
Casino Complaints

40 Free spins on DOA not credited with the bonus code 300PUNCH


user_avatar badge
By jashim
10 years ago
Message on forum
3/4 days ago I had claimed 1st deposit bonus code 300PUNCH into Real Deal Bet Casi no which the bonus code for 200% bonus upon deposit plus 40 free spins on Dead Or Alive with 10 coins. After claimed the code I got 200% bonus but they did n't allow 40 free spins on DOA.Then I explained everything but they did not care of my request. But they ask me to claim 300PUNCH again they they will allow me 40 free spins on DOA plus 200% which is really absurd.I have sent chat conversation as a prove that they did n''t honored 40 free spins.
evidence.PNG

Discussion

User name
Based on the player's last comment we consider this case as resolve and it is now officially closed.
User name loyalty-level-2
Yes,dear Askgamblers. I am very satisfied for the outcome. But I lost my withdrew 40euro after reversed back and played. However,Casino is good,slots pays not so bad and the customer support team are good. Thank you very much :-)
User name
Dear @jashim ,

Are you satisfied with the casino's response, may we close this complaint as resolved? Thank you.
User name loyalty-level-2
Thank you for your reply. I played free spins on DOA. Then played other favorite games. Now I had make a withdraw request 40 euro. Hope I will receive my 40 euro asap.Cheers...

Regards

Real Deal Bet Casino Complaint Stats

Resolved 18 / 20
Avg. Amount $1,352
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

Real Deal Bet Casino Complaints

See all complaints for this casino
Giving me run around, won't verify my account!
Dear Askgamblers, my name is Sonia Islam. I had created an account from your site 7 days ago. I had claimed 300PUCH bonus code when I deposited. So, I got 200% bonus plus 40 free spins for play. I played very long time several slots and finally I met their 45X bonus+deposit and requested withdraw $472 for first time. Next day I got an email from casino asking my verification documents. So, I had sent them my verification documents ( My photo ID and an utility bill). Next day I got a reply where they stated that I have to send them another utility bill and a photo holding my ID card. So, I sent them another utility bill and my photo holding ID card. But they didn't accept my any documents and asked me to send them another utility bill and photo holding ID card again. So, again I had sent them my another utility bill's scan copy and a new photo holding ID card. These ways I had sent them 3 different utility bill under my name and my clear photo holding ID card. But they never accepted my any documents. In the mean time I reversed my withdraw request $472 and played down into $400. So, now my pending withdraw request is $400 now and almost every single day I am sending my photo holding ID but they never accepted and today they again asking me to send them another utility bill and another photo holding ID which is now impossible to me. Because, I have sent them all of utility bill under my name and I sent them many photos holding my ID card which taken on day and night times but they never accepted my documents and still now run around to complete my verification. So, now I am asking help from you to sort out my trouble where my documents are legit and crystal clear and my winnings are very fair and squire. Thank you.
Status rejected Rejected
$400