posted on January 3, 2017.
I am trying to withdraw less than 200 euros but I can't pass their verification process. I have provided every document they asked for but they also wanted to have a photo of me holding my ID which in itself is not something they mention in their terms and conditions and is insulting to the customer. Anyway I sent it to them but they say the document is "not clearly readable" although it is very clearly readable and one can't take a better photo unless buying a better camera. I sent them three different photos of ID next to my face, each of them readable but they just don't want to pay.
