Requesting verification paperwork not stated in their Terms, refusing to pay because my selfie was too "blurry"

MY username is xxxxxxxx. I wait for my money since 1/11/2017. I made withdraw to neteller 400€. Casino never wrote to me. So on 7/11/2017 i decide to send tham my documents. My documents were verified one hour later. Since than they never wrote to me what is hapening. They are saying only this all the time: Your withdrawal is still being reviwed I have sent the responsible department an email Asking to treat your case with high priority. Ther standard procedure is 48 hours. Here is obviosly that dont wish to pay. I had no bonus, I roll over my deposit several time

Hi I am disgusted with this casino, I was lucky enough to win £3046, and then after withdrawing the funds, they asked for documents, which I sent them and they have confirmed these have been fully verified. I have then contacted them serveral times, and they are saying "Following our phone conversation I would like to remind you that your withdrawal request has been put with the highest of priorities and once we have an update on the matter or have processed it we will further update you." The Above message was a week ago, which in my opinion is not professional at all, as they have not got back to me. Today I went on chat and they again told me that this case in in its most urgent priority, but I just think this is all a big blag, and looking on this ask gamblers forum it seems like other customers have experienced what I have experienced, please can you help me, as this has stressed me out so much, I no longer have trust in this casino. How can a withdrawal still be pending for 20 days even though I have had confirmation that my account is fully verified!

Yeah, so I'm not sure why you rejected my previous complaint, but here's some more proof for you to chew on. Like I've stated, this casino randomly shut down my account and stated that I had requested to freeze my account, which is clearly a lie. I happen to have the proof for it here and I'll attach it to this complaint. As you can see, the chat transcript with colors are authentic, whilst the one in black and white only is a fake - it's pretty obvious by the way its written that I do not write like that. So I hope you'll to let this complaint through as this casino is purely messing with their customers for no apparent reason. They were supposed to send me an email stating that they would "unfreeze" my account, but that has yet to happen.

I registered at realdealbet.com at 2/12/2016 and won 8000 rubles. Whent I try to withdraw it I received an e-mail that I must send documents (passport, utility bill and photo of a card). I send it and received a letter thatmy documents are received and approved. Today is 7th day while I am waiting for my winings to my card. Support agent say every day that they will pay as soon as possible but I see that this casino dont want to pay. 05:51:43 PM [Jake] it is a time frame for all of our clients attend, usually the first one takes a bit longer sine the information from your account and documents is being verified 05:51:50 PM [Jake] but afterwards it does not take more than 1-2 days 05:52:10 PM [Rodion Orlovskiy] I received a letter that documents recieved and approved 05:52:33 PM [Jake] Your withdrawal is currently being processed, unfortunately the support agents can provide you with more information 05:52:47 PM [Jake] as the details regarding your bank information are unavailable for better security 05:52:58 PM [Jake] but I assure you that your withdrawal will be handled normally 05:53:07 PM [Jake] and yes I can confirm that the documents have been approved

Been waiting now for 8 days for the payment that i withdrew. Everythime i ask in the live chat i get the same respons. Your withdraw will be prossesed within 2 days. Nothing is happening and i am still waiting for it. Are there any way that you can assist me with this?

Dear Askgamblers, my name is Sonia Islam. I had created an account from your site 7 days ago. I had claimed 300PUCH bonus code when I deposited. So, I got 200% bonus plus 40 free spins for play. I played very long time several slots and finally I met their 45X bonus+deposit and requested withdraw $472 for first time. Next day I got an email from casino asking my verification documents. So, I had sent them my verification documents ( My photo ID and an utility bill). Next day I got a reply where they stated that I have to send them another utility bill and a photo holding my ID card. So, I sent them another utility bill and my photo holding ID card. But they didn't accept my any documents and asked me to send them another utility bill and photo holding ID card again. So, again I had sent them my another utility bill's scan copy and a new photo holding ID card. These ways I had sent them 3 different utility bill under my name and my clear photo holding ID card. But they never accepted my any documents. In the mean time I reversed my withdraw request $472 and played down into $400. So, now my pending withdraw request is $400 now and almost every single day I am sending my photo holding ID but they never accepted and today they again asking me to send them another utility bill and another photo holding ID which is now impossible to me. Because, I have sent them all of utility bill under my name and I sent them many photos holding my ID card which taken on day and night times but they never accepted my documents and still now run around to complete my verification. So, now I am asking help from you to sort out my trouble where my documents are legit and crystal clear and my winnings are very fair and squire. Thank you.

Hello Askgamblers, I had decided to play into Real Deal Bet Casino after read some reviews into your first class site. So I played after claimed "300PUNCH" and I played 4/5 slots as entertainment. I played very long time to finish their HIGHEST ever rollover requirments 45X(Deposit+Bonus)/ After that I had withdrawable $560> So, I requested withdraw all $560 5 days ago. Then they asked my documentations for verification which I supplied them same day. Then I was waiting tom receive $560. But surprisingly, they paid me $465 couple of days ago which was not fair with me. They excises that I won from free spins they game which was not true. I just claim there the bonus code "300PUNCH". Now I want my remaining $95 fair and squire.Thank you.

Hi, I have signed up a account with Real Deal Bet casino on 25th May 2016 and claim their welcome bonus. I had wagered their 45X (deposit+bonus) and managed to withdraw request $250 on the same day. Then I sent documents according to their verification procedures. Today is 2nd June 2016 and went to live chat to know the progress my withdraw. Every time they are saying everything is good, my withdrawal will be processed as soon as possible. But I didn't receive a dim yet! I have attached couple of chat documents where they stated the same as I explained but I don't receive anything from them. Could you help me to resolve my issue please? We are now on 7th day. Thank you.

I am writing this complaint about the casino name "Real Deal Bet" who never response their support, feel me I am at "No man's land" Support don;t response. Moreover . they did n't honor me 40 free spins as they advertising. I have a pending cashin request of $126 which not processed yet! I don't understand what type of casino they are! I need help if you can please.