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Stalling payout


MY username is xxxxxxxx. I wait for my money since 1/11/2017. I made withdraw to neteller 400€. Casino never wrote to me. So on 7/11/2017 i decide to send tham my documents. My documents were verified one hour later. Since than they never wrote to me what is hapening. They are saying only this all the time: Your withdrawal is still being reviwed
I have sent the responsible department an email
Asking to treat your case with high priority. Ther standard procedure is 48 hours. Here is obviosly that dont wish to pay. I had no bonus, I roll over my deposit several time
Disputed Casino Real Deal Bet Casino
Amount €400

Discussion

User name

AskGamblers Complaints Team strongly encourage both parties involved into this dispute to elaborate on the last message posted by Real Deal Bet Casino management, and clarify whether disputed withdrawal is related to casino issue or sportsbetting.

User name loyalty-level-2
So in other words you dont alow me to win?
You just write a rule and thats it? Why dont you put on your website : WINING IS FORBIDEN
Is this term and condition even legal to write, under the low you work. Because this sound like wining is a fraud. Can askgabmler tell me if this is legal?
I was just betting markets you offer
User name
Hi LOKSIKO,

After a deep investigation it was detected that you have been engaged into a colluding activity thanks to which you managed to apply the strategy of accumulating considerable profit out of acting in tandem with other players exploiting specific sports betting markets. Based on performed analysis and stepping on sufficient evidence material, Real Deal Bet has made the decision to undertake the below mentioned approach against you. The actions applied by Real Deal Bet were based on Term #24 from the Betting Rules (Sport) and Term #15.2 (k) & Term #15.2 (i) from Terms & Conditions:

Term #24: Fraud & Collusion

If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit permitted for a single Customer (as outlined at section 21 above). Real Deal Bet is for sole use on an individual basis and for personal entertainment only.
Real Deal Bet allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Real Deal Bet's discretion. Real Deal Bet reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.

Term #15: Termin­ati­on/­Sus­pension of Account

15.2. Without limiting section 15.1, we hereby reserve the right, at our sole discretion, to cancel or suspend your account (notwithstanding any other provision contained in these Terms & Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:
(i) If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
(k) If you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity.


Kind Regards,

Daniel
User name loyalty-level-2
Today realdealbet close my account. Thay paid me 800€ (my desposit) but on my account was 1870€. They told me on live chat that I broke T&C. They told me I broke this rules:
As what I figured out there was a fraud to #24 of our betting rules. And Term 15.2 (i) & 15.2 (k) from Terms & Conditions.
The Account was terminated as per Section #15 of the T&C.

And they don't tell me nothing more. This terms speak of wrong personal data. I cant enter in my account to see if I wrote correct personal data because my account is suspended. DO I have the right to ask them what was exactly wrong (data protection)? Unfortunately I cant chack if I enter my data correct (I don't believe, but it can happened).

Like I read previous complains here, this cases always finish in favor of a bookie. But I am rely interesting what I did wrong. I dont see ather than go to court.

Real Deal Bet Casino Complaint Stats

Resolved 18 / 20
Avg. Amount $1,352
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

Real Deal Bet Casino Complaints

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Giving me run around, won't verify my account!
Dear Askgamblers, my name is Sonia Islam. I had created an account from your site 7 days ago. I had claimed 300PUCH bonus code when I deposited. So, I got 200% bonus plus 40 free spins for play. I played very long time several slots and finally I met their 45X bonus+deposit and requested withdraw $472 for first time. Next day I got an email from casino asking my verification documents. So, I had sent them my verification documents ( My photo ID and an utility bill). Next day I got a reply where they stated that I have to send them another utility bill and a photo holding my ID card. So, I sent them another utility bill and my photo holding ID card. But they didn't accept my any documents and asked me to send them another utility bill and photo holding ID card again. So, again I had sent them my another utility bill's scan copy and a new photo holding ID card. These ways I had sent them 3 different utility bill under my name and my clear photo holding ID card. But they never accepted my any documents. In the mean time I reversed my withdraw request $472 and played down into $400. So, now my pending withdraw request is $400 now and almost every single day I am sending my photo holding ID but they never accepted and today they again asking me to send them another utility bill and another photo holding ID which is now impossible to me. Because, I have sent them all of utility bill under my name and I sent them many photos holding my ID card which taken on day and night times but they never accepted my documents and still now run around to complete my verification. So, now I am asking help from you to sort out my trouble where my documents are legit and crystal clear and my winnings are very fair and squire. Thank you.
Status rejected Rejected
$400