Pribet Casino

Withdrawal delay of USD 950 for almost 6 days

€656

Dear All,

Greetings.

I am writing this to express my concerns regarding my withdrawal, which has been pending for almost 6 days since I requested it. First time I applied for withdrawal on 10th September 2025. It was rejected, saying the roll-over rules were not completed. I asked the customer service how much more I have to roll. I have done more roll over than the amount they said. Again, I applied for withdrawal on 12th September 2025.

I have given all the documents asked for. Payment proof, Passport photo, and address proof. Also, I have played within the rules only.

Every time I ask about withdrawal, they give me a computer-generated answer. They copy and paste the same lines and send them again and again. I have sent emails and asked for help from chat too. But they didn’t do anything concrete regarding this.

I really believe that they can do much better, and also, they can be more responsible than this.

I fully understand the importance of the KYC process. But for a withdrawal, 5 or 6 days is too much. I use other betting websites too. They also do KYC and other necessary stuff. But they don’t take that many days for a withdrawal.

Therefore ,I humbly request the community to help me in this.

Thank you.

Self exclusion requests completely ignored

$950

My self exclusions requests are just being completely ignored. I have sent several emails as per their T&C's but they just refuse to engage. I have contacted live chat on a near daily basis, but they are 'unable' to help and advise to just send another email. I made several further deposits and received several further bonuses in the meantime. Still no engagement at all. It's an absolute disgrace.

I sent my first email asking for permanent closure on June 30, with further emails send on July 6 and July 18. And I have been requesting my account closure on the live chat most days. I have received absolutely zero engagement back from them.

I would please like my account to be closed permanently and all deposits that I made since my initial requests be returned to me.

I have been betting for about 15 years now and I've never raised any sort of complaint before, but this company acts is a manner that is just completely disgraceful.

They refused to close my account

Hello

I have tried for half a year to close my account and they still refused. Can you please help me to close my account permanently with pribet casino? They just tell me to send email and when I send it, they don’t answer or reply. Last time I send like 12 emails waited weeks to answer and only answered that now there's a 30-day closure on my account. I sent tens of emails that I want it permanently and they don't answer me anymore. Not even a single answer. Help me

I kindly ask for help from your them to close the account permanently.

Thank you so much.

Delayed withdrawal for 5 days

I made a withdrawal on 14-06 and now 5 days later, nothing is happening, and live chat every time I ask, it’s going to be sent soon, but nothing happens

I truly hope this issue can be resolved soon, as I’ve enjoyed the platform overall and would be happy to continue playing there if everything goes smoothly.

I will keep this post updated on AskGamblers with any progress regarding my situation

Withdrawal delayed beyond 72 hours

€1700

Hello AskGamblers team,

I’m reaching out here in hopes of receiving assistance with a delayed withdrawal from an online casino listed on your platform.

I was fortunate enough to win €5,000 and initially requested a withdrawal of €2,700. A couple of days later, I received an email from the casino informing me that an 8% tax fee would apply, and I was asked to confirm whether I wanted to proceed. I replied yes, but also included a follow-up question in the same message.

Later, after speaking with the casino’s live chat support, I was informed that the withdrawal was rejected because my response was “not specific enough” — even though I clearly confirmed that I wanted to continue.

After that, I submitted a new withdrawal request for the full €5,000. However, it has now been over 4 days with no progress. Each time I contact live chat, I’m told the same thing: that the relevant department is reviewing it and that I will receive an email soon. So far, I haven’t received any updates. According to their own terms and conditions, withdrawals should be processed within 72 hours, which has already passed.

I truly hope this issue can be resolved soon, as I’ve enjoyed the platform overall and would be happy to continue playing there if everything goes smoothly. I will keep this post updated on AskGamblers with any progress regarding my situation.

Thank you very much for your support.

Kind regards, [< first name removed >]

My account needs to be closed for good

€5000

Hey, I need your help. I have a gambling addiction, I have tried to close my account multiple times in Pribet casino. In chat they say send email and i have send dozens emails that I'm not sleeping. I'm worried. They dont help me and wont close my account. Last time I send like 12 emails waited weeks to answers and only answered that now theres 30days closure my account. I sent tens of emails that I want it permanently and they dont asnwer me anymore. Not even single answer. Help me.

I made a 278 euro withdrawal 4 days ago.

Unfortunately, it was still pending.

The casino says withdrawal is settled 72 hours. This period has gone. I have no news from Casino when my withdrawal is settled. My account was verified earlier.

Can you AskGamblers help me solve this case?

I dont have anything against Pribet casino. I only ask for my withdrawal in time.

My withdraw was late

Hello. I had been gambling on this site for the past few months and had no real issues but I’ve come to realise I have a gambling problem and requested for my account to be closed but as of yet nothing. I emailed the accounts manager on the 25th of October 2024 explaining that I had a gambling problem and wanted my account closed after being advised to by the chatline. He then responded on the 26th of October telling me to contact customer service which I did on the 27th of October 2024. It is now the 7th of November and nobody has closed my account. Surely something is badly wrong here?

€278

Refusal to close account

Failure to execute request for self exclusion

Hello,

Unfortunately I am completely disappointed in the lack of responsible gambling commitments by Pribet. Last week I first reached out to Pribet and asked them to block my account and prevent me from placing any
More bets or depositing due to my gambling addiction.

I sent two messages over the messaging platform on Thursday 20th June and Saturday 22nd June asking to be self excluded and the live chat was unavailable each time. I am submitting a screenshot of the message I left on Saturday 22nd June. I have heard nothing back yet- instead I got an email on Sunday 23rd June informing me about a gift: 100 premium free games and enticing me to deposit more for another bonus.

On June 25th I sent an email to Pribet support to once again express my concern and asked to be self excluded. I have still not heard anything back.

During this time period, not only did the casino fail
To respond, but I was able to continue depositing money and was even enticed to gamble
More with free bets and bonuses. Therefore I am insisting on a full refund of my deposits for the stated period.

I look forward to hearing from you.

€1176.61

Complaint Statistics

Resolved 16

Avg. Amount $ 1,456

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

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