PowerUp Casino

Dear AskGamblers Team,

I am filing a complaint against PowerUp Casino due to an unreasonable delay in processing my withdrawal, which has now been pending for almost a month.

After winning and requesting a withdrawal, I fully complied with their KYC process and submitted all requested documents. PowerUp Casino later asked for a transaction history from my crypto wallet, which I provided twice via live chat. I also explained that Trust Wallet does not offer downloadable PDFs, but the transaction history is clearly visible and fully traceable on the blockchain, which I encouraged them to review themselves.

Despite repeated follow-ups, I continue to receive vague responses such as “the relevant department is looking into it”, without any progress or resolution. This kind of generic reply after such a long delay suggests a lack of professionalism and raises serious concerns about the casino’s willingness to pay out legitimate winnings.

There is no valid reason for this ongoing delay, as all requested information has been submitted. I believe this conduct is unacceptable and request AskGamblers' assistance in ensuring that PowerUp Casino processes my withdrawal without further obstruction.

I am prepared to provide any supporting documents, screenshots of the chats, and proof of the requested transactions.

Thank you for your time and support in resolving this matter.

Kind regards,

Hi,

I’m writing to express my growing frustration with the unresolved delays in receiving my withdrawals from PowerUp Casino. I submitted withdrawal requests on the 4th, 7th, and 9th of April, and over 20 days later, none of these funds have been processed.

So far, I’ve received €1,500, and after a final payment of €500, the payouts suddenly stopped. Despite reaching out to customer support several times, I’ve only been told to wait due to a high volume of requests. While I understand delays can happen, I don’t believe it’s reasonable to be left waiting this long without proper updates—especially after completing all verification steps and already receiving partial payouts.

My total winnings amount to €7,780. With €1,500 received and another €1,500 currently marked as pending, that leaves €4,780 still owed to me. It’s concerning that such a large amount has been delayed for this long without any clear explanation or timeline.

I would really appreciate your help in getting this issue resolved.

Kind regards,

Hi,

I contacted the casino multiple times to ask about my withdrawal, which is still pending, but every time, they told me to wait a bit longer.

I verified my account more than 10 days ago, and I still haven't received any money.

Today I was told again to wait a bit more, but I have already waited long enough to receive my money.

Can you please help me with this issue?

The casino's website states that the withdrawal was paid February 20, but this money has never arrived in my bank account. I have contacted the chat about 10 times and sent two emails to support. From both, I have requested a receipt of the transfer, in case it went to the wrong account number, for example. In the chat, they tell me they will get back to me via email. However, in my case, this has not happened. I sent the first email regarding this matter on March 3, and it has not been replied to. I sent the second one on March 10, and that hasn’t been answered either. The chat told me to check with my bank, which I did, and the payment is not stuck anywhere. The casino has not helped in any way to resolve the issue.

This is My First Deposit am using Crypto USDT. I deposited just to try it very little just 20E.and luckily I won 120E. So for sure I want to test the withdrawal for first time to see credibility of casino.

First withdrawal at tuesday 25 February 2025.

I know the term of casino willing to pay at 3-5 BUSINESS DAY not Including Holiday.

Now Tuesday 4 March 2025. so already 5 Business Day. I know it's not delayed because still in last 5 Days but time is 22:14 2 hours to come delay payment.LOL.