General Information About PowerUp Casino
PowerUp Casino has been around since 2022 and is operated by IGplay, with an Anjouan Gaming Board licence. The brand also has a distinctly retro, arcade-inspired feel, which makes sense once you see the extra gamification features built into the site.
When I checked PowerUp in September 2026, the homepage was showing a welcome package of up to €3,000 + 350 Free Spins, alongside a separate crypto welcome offer of up to 100 mBTC + 100 Free Spins.
There were also cashback and weekend reload promotions floating around the promotions area, so this is clearly an online casino that likes giving players something to chase. Offers can vary by location and time, though, so I wouldn’t treat the banner I saw as universal.
The wider IGplay group currently lists 27 casinos on AskGamblers, with PowerUp sitting somewhere in the middle of the pack by CasinoRank.
That makes the PowerUp Casino Review worth reading alongside PowerUp casino Player reviews, especially because the biggest criticism from players is not really the game selection or support; it’s getting withdrawals processed.
Payment Information and Options at PowerUp Casino
This is one of the areas where PowerUp did a decent job during my testing. I found 19 payment methods available in my setup, with both traditional options and plenty of crypto choices. The minimum deposit is €10, while the minimum withdrawal is around €10-€20, depending on the method. There are also no casino-imposed payment fees, which is always nice to see.
Crypto players are particularly well catered for, with options including Bitcoin, Ethereum, Litecoin, Tether, Bitcoin Cash, Ripple and more listed among the available payment methods. AskGamblers’ current database also shows a broad selection of fiat and crypto methods.
But there’s an important catch for new players: your withdrawal limit depends on your account level.
I asked PowerUp support specifically whether there was a maximum withdrawal for newcomers, and the agent explained that Level 1 players can withdraw up to €500 every 24 hours, with a maximum of three pending withdrawal requests. Levels can increase over time, with the overall withdrawal range reaching €1,500, and the account is reviewed every 90 days. The agent also pointed me towards Paragraph 6 of the Terms for the full rules.
That is useful information to know before depositing, particularly if you’re someone who likes making one big withdrawal rather than several smaller ones.
There’s another wrinkle: AskGamblers currently records PowerUp’s general withdrawal limit as €500 per day and €7,000 per month, while the casino’s own support explained how the lower entry-level limit works.
So, for beginners, I’d definitely check your account level and withdrawal rules before you start playing.
Customer Support at PowerUp Casino
This was probably my favourite part of the test.
I’d take a real person over an AI bot any day, and PowerUp delivered exactly that. I opened the live chat, joined the queue and got connected to an actual agent in less than a minute.
I asked a slightly more complicated question about withdrawal limits for new players rather than going for the usual “What’s your minimum deposit?” softball. The agent, Plamena, explained the Level 1 limits, the three pending requests rule and the 90-day account review in a pretty straightforward way. She also pointed me towards the relevant section of the Terms instead of just throwing a generic answer at me.
She was friendly, too, which sounds like a small thing until you’ve spent ten minutes talking to a support bot that keeps sending you back to the FAQ.
PowerUp confirmed to me directly that live chat is available 24/7, and AskGamblers’ current data matches that. There’s also email support, but for anything time-sensitive, I’d start with chat.
Games at PowerUp Casino
There’s a lot to explore here, and I like that PowerUp hasn’t simply dumped everything into one giant “Casino” button and called it a day.
The lobby has shortcuts for New, Popular, Exclusive, Bonus Buys, Live Games, Jackpots, Instant Games, Megaways, Slots and Table Games, making it fairly easy to browse based on what mood you’re in.
There’s also a wide selection of software providers, including big names such as Play’n GO, NetEnt, Pragmatic Play, Evolution, Quickspin, Nolimit City, Hacksaw Gaming, Relax Gaming, Wazdan and Amusnet, alongside plenty of smaller studios.
I particularly like the Exclusive category because it gives the library a little more character than simply sorting games alphabetically by provider.
There’s also a proper live casino section and plenty of arcade content. The arcade games fit the whole retro PowerUp theme nicely, although this was where I noticed the only real usability annoyance during my browsing: this section took noticeably longer to load.
The game lobby itself felt much smoother.
PowerUp Casino’s Commitment to Responsible Gambling
This is where I’d like to see PowerUp do more.
The only responsible gambling tool I could find is self-exclusion, and even that isn’t instantly available from the account. Players have to contact the casino by email to activate it, with the account reportedly closed within 24 hours. There are no deposit, wager, loss or session limits, cool-off periods, reality checks or withdrawal locks. For me, that’s a seriously limited approach to responsible gambling.
Players appreciated the impressive game library and the generous welcome bonuses offered by PowerUp Casino. The responsive customer support and smooth navigation of the site were also highlighted as positive aspects.