Posido Casino

My withdrawals got restricted after I won big on a slot.

Asked Live Chat about it, and they told me it’s because I need to verify my account.

However, I’m not able to upload anything to the Verification site; there’s no tab for uploading documents.

I wrote numerous emails about this issue to the [email protected] email, but they didn’t answer either of my emails, but they received them.

It’s been nearly 10 days since this issue came up, and I haven’t been able to make any progress at all.

Thank you for your help in advance!

Hello,

Posido seems like an okay casino, other than withdrawal times and limits ($500 at a time)

My first withdrawal of $500 CAD has been pending since Monday, November 10th.

I submitted another withdrawal of $ 500 CAD on November 12th.

I inquired about these withdrawals totalling $1000cad on Friday, Nov 12. I was told that they are behind on requests as they are busy. (I have screenshots of this conversation)

I put another withdrawal of $500cad today (Nov 16, now $1500 CAD pending). After putting that withdrawal through, I was no longer able to put any more withdrawals in, as the max is $1500 before they are processed.

I have a total of $8142.21 CAD in my Posido account ($1500 pending withdrawal and another $6642.21 sitting in the account that I can’t withdraw due to their limits)

All their live chat says is that it’s behind on withdrawals and they should be processed in 1-3 days.

Hi I would like to put a complaint against posido casino due to delaying my withdrawal. On their policy say 3 business days but their not complying to their policy. I have submitted my withdrawal request since november 6th 2025 and its now november 13th and still my withdrawal is still under review.

I have message them via live chat and seems the operators answers me a copy paste answers regarding to my questioning about my withdrawal.

It always an excuse after excuse same wording I have read reviews on them and it seems like they do this all the time.

I feel like they hold the players winning so that players will eventually cancel it and loose their winnings.

Its starting to concern me and I just wanted to get my withdrawal please help as I don't get any from their support always false answers and copy paste answers.

I am filing this complaint against Posido Casino due to unacceptable delays in processing my withdrawals.

My account has already been fully verified, and all requested documents have been approved by the casino. Despite this, my withdrawal requests remain pending without any valid explanation. Whenever I contact customer support, I am told that the “payment department” needs to review it, but no timeline or concrete updates are ever provided. This has been going on for more than 14 days now, which is far beyond any reasonable or industry-standard timeframe for withdrawals.

It is very clear that this is not a verification issue anymore, but rather an intentional delay on the casino’s side. The lack of transparency, the repeated copy-paste responses from support, and the complete absence of progress or communication are unacceptable. A licensed and reputable casino should not be holding player funds hostage in this manner.

I expect AskGamblers to intervene and assist me in getting my withdrawals released immediately. I have met all of the casino’s requirements, and there are no legitimate reasons for Posido to continue withholding my money. If this is not resolved promptly, I will have no choice but to escalate the matter further to the relevant regulatory authorities.

I have been waiting 19 days so far for my withdrawal of $750 Canadian.

After multiple talks with the live support chat, we have gotten nowhere every time I talk to them.

I’m being told it is due to a higher number of withdrawals being made. I am also being told that my withdrawal is in the final stage of processing, and they are going to talk to the finance department to try to speed things up.

I have been told that for two weeks.

I have 2 withdrawals placed on 13/08 and 15/08 that total $480.

I have contacted the casino on live chat and via email 10+ times. I received no response or a response that my withdrawal is being processed, and no need to worry, they will not provide any reason why there is a delay. Very poor customer service.

I had 3 withdrawals processed 1 month ago and have received no reason why there would be such a delay this time.

I am filing this complaint regarding Posido Casino and their failure to process my withdrawal of €1,187.

On 19 July 2025, I requested the withdrawal after completing all account verification requirements. My documents were verified in full before I made the withdrawal request.

Since then, the withdrawal has remained pending for nearly one month. According to Posido Casino’s own terms, withdrawals should be processed promptly once verification is complete. It is unreasonable and unacceptable for a licensed casino to hold funds for such an extended period without any valid reason.

I have contacted their support team multiple times, but I am told each time that my request is “with the financial department.” The explanation that they are “too busy” to check my withdrawal for almost a month is not credible.

This delay appears to be in breach of fair gaming and timely payout standards expected of licensed operators. I have complied with all rules, and the casino has no pending requests from me — yet they continue to withhold my winnings.

I request that AskGamblers assist in ensuring:

Immediate processing of my €1,187 withdrawal.

Clarification from the operator as to why this excessive delay occurred despite completed verification.

Email Linked to Account: < sent to the casino >

Date of Withdrawal Request: 19 July 2025

Dear askgamblers mediators,

I am writing to formally complain about a serious issue with the online casino Posido.. Despite multiple withdrawal attempts, I have yet to receive my winnings, and the casino has provided inconsistent and misleading responses.

Details of the Withdrawals:

• Transaction ID: 2326529228

• Date: December 12, 2024

• Amount: €500

• Transaction ID: 2328533305

• Date: December 13, 2024

• Amount: €500

Issues Encountered:

1. Repeated False Claims of Processed Withdrawals:

• On December 17, 2024, and on several other occasions, the casino’s customer service informed me that my withdrawals had been processed and that I simply needed to be patient.

2. Contradictory Information:

• After waiting for weeks, I contacted them again on January 15, 2025. This time, they claimed that my withdrawal requests had been canceled by me, which is completely false.

3. Failure to Provide Justification or Transaction Details:

• I repeatedly asked them why, if my withdrawals were supposedly canceled, my account balance did not reflect the credited amount back.

• I also requested information on the transaction sequence, but they have refused to provide any clarification.

4. Lack of Customer Support and Transparency:

• I attempted multiple times to contact them via email and live chat, but they either disconnected from the chat or simply did not respond.

• They have failed to provide any valid explanation regarding my missing funds.

Request for Intervention:

Given the lack of transparency, misleading responses, and their refusal to return my winnings or provide transaction details, I am kindly requesting your intervention to investigate this case and ensure that Posido follows fair and legal practices.

I am happy to provide any additional evidence, including screenshots of my withdrawal requests, email correspondence, and failed customer service interactions.

Thank you for your time and assistance. I look forward to your response.

Sincerely,

< personal information removed >

Hello.

I am writing to you cause I have a problem with the POSIDO Casino.

I have withdrawn on 3.1.2025 300 euros. And today is 17.1. and my withdrawal is not yet in my bank account. They keep telling me that it's a delay cause of a lot of withdrawals and that they have sent messages to the financial department to speed up the process and still nothing. I will paste the chat with one of the AGENTS there. So there it is.

Thank you for waiting and sorry for this issue Luka.

Kindly be informed that Our Financial department is aware of your withdrawal delay, due to a lot of requests all of our payouts are delayed. There is nothing to worry about, the withdrawal is coming through, it just might take a little longer than expected.

Your patience is highly appreciated!

I am sorry about that, I escalated your case for checking and speed up again. I am doing my best to help you with your withdrawal to be into your account as soon as possible again sorry for this issue and the delay

This is always day by day that I am giving on chat and the money still didn't arrive.

In my profile in POSIDO Casino, it says that I dont need it right now to be verified cause my profile is verifed.

So pls help me that I get my money.

The usual withdrawal they said is 1-3 business days. This is now 14 days

Thank you for your help

The casino has been delaying the payment of PLN 250 and 267 for more than two weeks, despite repeated requests in chat and e-mail. The casino totally ignores the topic of withdrawal. The account has been verified for a long time

Even the request to close the account remains unanswered, as well as emails about the casino