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Playfina Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 1053 reviews
9.7/10
1053 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Tobique Gaming Commission
Company
Affiliate Program
Languages
English, French, German, Norwegian, Finnish, Italian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant online casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

Playfina Casino bonsues section looks diverse. New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots.

Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1053 reviews

Top reviews from our players

I've recently become addicted to roulette and Playfina offers an exciting gameplay experience. I am particularly impressed with the "neighboring bets" feature, which allows me to bet on multiple numbers at the same time. My last spin on European roulette brought me a huge win. Thank you, Playfina!

Dear Maineyahtona, Thank you for sharing your positive experience! We're thrilled that you're enjoying the excitement of our roulette games. A huge congratulations on your big win! For roulette enthusiasts like you, we have a dedicated 'Roulette' category on our site where you can find even more thrilling options. We're grateful to have you as a player and wish you many more successful spins. Our committed support team at Playfina is available 24/7 to assist you. Feel free to reach out to us via Live Chat at any time or send an email to [email protected] for any help you may need. Your satisfaction is our top concern. Good luck and happy gaming, Playfina Casino

user avatar

I enjoy playing blackjack, and I have found that Playfina offers some of the most favorable games. They have a low casino advantage and the rules give players a better chance of winning. In particular, I like the double-up feature, which allows me to double my bet and split my cards. A great casino to play blackjack at!

Dear Verencelyson, We’re grateful for your feedback! We strive to provide a wide variety of games for our players. On our site, you'll find a diverse selection of slots, live games, table games, games with bonus-buy features, and much more. We're delighted that you, as a blackjack enthusiast, have enjoyed playing on our site. For the convenience of our players, our games are categorised – and blackjack is no exception. You can easily find and enjoy an even greater variety of your favourite blackjack games. If you ever need assistance, the Playfina support team is available around the clock. Feel free to connect with us via Live Chat or by sending an email to [email protected]. Our commitment is to delivering the ultimate gaming experience for you. With sincere appreciation, Playfina Casino

user avatar

If you love poker, Playfina is the perfect place for you. They have a great selection of tables and the tournaments are very generous. I have won several tournaments and withdrawn thousands of dollars. The software works flawlessly and the support team is top-notch.

The only thing that upset me a little bit was the withdrawal time, it was only once, but still, I had to get bored waiting, although the support team supported me in every possible way.

Dear Beldenickand, Thank you for sharing your experience! It’s fantastic to hear that you’ve had such success with our tournaments and that you’re pleased with our table selection. We apologise for the one-time delay in your withdrawal process and appreciate your patience. We’re continuously working to speed up our payout times, but unfortunately there are factors beyond our control: delays can sometimes occur on the payment system’s side. Our support team is dedicated to providing the best service, however, so we’re pleased they could help you. We look forward to your continued success! If you have any questions or need assistance, remember that our Live Chat is available 24/7, or you can also reach us via email at [email protected]. At Playfina, we're always ready and eager to provide you with support. Wishing you endless entertainment, Playfina Casino

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I'm a fan of slot machines and Playfina offers a fantastic selection. I especially like the Megaways section where you can win big. The support team is very accommodating and always willing to help. I recently had a small problem with a bonus, but they solved it quickly. All in all, I give it a ten!

Dear Billanayann, Thank you for the perfect rating! We're excited to learn that you love our selection of slots and the Megaways section. It's also great that our support team promptly resolved your bonus issue. We're dedicated to delivering exceptional service, so it's wonderful to know that you appreciate this and share your positive experiences. At Playfina, we're here to provide assistance whenever you need it. If you have any questions or require help, don't hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. Our goal is to ensure your satisfaction. Your positive words inspire us, Playfina Casino

user avatar

Been playing at Playfina for a few months now and I really like this casino! The range of games is huge, there is a lot to choose from. And the bonus on the first deposit was amazing! Won a solid jackpot, and the support team was very responsive and helped withdraw funds quickly and without problems. Definitely recommend it!

Dear Janniseranto, Thank you for your kind words and recommendation! We're thrilled that you've had a fantastic experience with us. It's great that you love the variety of games and that our first deposit bonus exceeded your expectations. Congratulations on your win! We're pleased that our support team could assist you quickly and efficiently. Also, we hope you continue to have a great time playing with us! At Playfina, we're always here to support you around the clock. If you require assistance or have any questions, please feel free to reach out to our 24/7 Live Chat or contact us via email at [email protected]. Striving for excellence, Playfina Casino

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I have no words to appreciate the glory in honor of this Holly casino site. Being brief and in simple words I ll say that it's understandable that finding the perfect slot can sometimes be a challenge, but we're here to help whenever you need us. Additionally, our website features a search bar, and all games are categorized, making it easier for our players to find their favourites or discover new ones.

Dear Jigxaw420, Thank you so much for your heartfelt review! We have indeed made efforts to simplify the games search on our site by adding a search function and categorising them. Additionally, our specialists are always happy to assist you with your choices. We constantly add new games and providers to the site, striving to ensure that our players can comfortably and conveniently find their favourite games or choose something new from the variety available. If you encounter any issues or have questions, feel free to reach out to our 24/7 Live Chat for assistance or send us an email at [email protected]. At Playfina, ensuring that your gaming experience is enjoyable remains our leading commitment. Always at your service, Playfina Casino

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I really like the Platfina Promotions & bonuses for the users. Playfina's interface is as smooth & I love it. Making it easy for users to find their favorite games and keep track of their progress. The casino design is Awesome & I surely suggest my friends play at Playfina.

Dear Arfilms, Thank you for your positive review! We’re so glad to know that you're enjoying our casino's promotions and bonuses. Our team is dedicated to creating a smooth, user-friendly interface to help you find your favourite games and track your progress effortlessly. We're thrilled that you appreciate our design and are grateful for your recommendation to your friends. For any queries or help, bear in mind that our Live Chat is accessible around the clock, or you can consistently reach out to us via [email protected]. Your uninterrupted gaming experience is our primary concern at Playfina. Here to make your gaming great, Playfina Casino

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All are awesome. I Like playing Slots and the bonuses are very good. Everyone has a Chance to win at Playfina. Very many Slots are available. I Like playing this Casino.

Nothing. But I think they can bring more Slots. Think they live Chat is Not the best. The free spins with no deposit should BE more. Playfina Casino is cool.

Dear Sandovall, Thank you for your enthusiastic feedback! We're thrilled to know that you enjoy playing slots and appreciate our bonuses. We strive to provide a wide variety of slots and are continuously working on expanding our games selection. For more no-deposit bonuses, we recommend subscribing to our Instagram, Twitter, and Telegram channels. We regularly host competitions and contests for our players, with winners receiving no-deposit prizes. Our technical support specialists always strive to respond promptly and provide comprehensive answers to all our players' enquiries. We would love to hear more about your experience with our support team and learn what improvements you’d like to see. Your suggestions are invaluable as we constantly seek to enhance our services. At Playfina, we're here to ensure a smooth gaming experience for you. If you require any help or have any queries, contact our Live Chat, available 24/7, or email us at [email protected]. Keep exploring and keep shining, Playfina Casino

user avatar

One the best online casinos so far. Excellent Live Support, very easy and fast verification, very clean website on phone and PC, a lot of bonuses, easy and fast cash out. I'm glad I play here. When I want to play some slots or live casino only here. Cheers from Germany 🤝🏼

Dear Mxrhxn, We're so happy to read your wonderful review! Knowing that our live support, verification process, and site design meet your expectations is incredibly rewarding. Additionally, we are very pleased to know that you are satisfied with the variety of bonuses on our site. Plus, we are happy to inform you that even more bonuses can be found on our Instagram, Twitter, and Telegram channels. We also regularly hold competitions and contests there with the opportunity to win no-deposit prizes. We invite you to join our social media channels for even more exciting offers and opportunities to win! Always remember, we're here to assist you. Whether you require immediate assistance on our 24/7 Live Chat or prefer to send us an email at [email protected], we're always prepared to ensure that your Playfina gaming experience is the best it can be. With all best wishes, Playfina Casino

user avatar

Extensive game library and regular release of bonus.

I like that it’s safe and secure, and I never worry about whether withdrawals will fail, Playfina has always acted in the highest professional capacity and I don’t know if a single genuine case of payment failure.

Sometimes the iPhone display can be buggy/patchy and jumpy during gameplay. Android has no issues so far for me.
!!!!!!!!!!!!!!!!!!!!!!!! Oh yeah, love Playfina all day long peoples, get some and get to winning ok!

Dear In33dpu55y2eat, Thank you for your positive feedback! It’s great to know you feel safe and secure playing at our casino. Moreover, we're delighted that you appreciate our extensive games library and regular bonuses. We're dedicated to maintaining this level of professionalism for all our players. Regarding playing on a mobile phone, we would like to note that our site is fully optimised for various devices. iPhone display issues can occur for different reasons: they may be related to the specific features and settings of the game from the provider or issues with your device. If you want to play on your iPhone but are unable to due to these difficulties, we recommend contacting our technical support team. We will send a request to the provider to investigate the possibility of a problem at their end. If you encounter any issues or possess any enquiries, then our round-the-clock Live Chat is prepared to aid you, or you can drop us a line at [email protected]. At Playfina, our dedication is to ensure your pleasurable gaming journey. Happy winning, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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