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Play2Win Casino

Item: Play2Win Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 11 reviews

1/10

11 reviews

Complaint Response 47 complaints

3 days avg. 47 complaints

What we like

Instant-play capabilities
Full range of Rival slots, table games, and video pokers
24/7 support via live chat, toll-free local and international phone, and email
Secured with SSL encryption

What we don’t like

US Players not accepted
Full audit certificate not available for viewing

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Play2Win Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.play2wincasino.com

Established

2012

Licences

Curacao Gaming Control Board

Affiliate Program

Best Pay Partners

Languages

Dutch, English, German, Italian, Portuguese, French

Casino Type

Download, Instant Play

Deposit Methods

American Express, ClickandBuy, Payz, MasterCard, Neteller, Paysafecard, Postepay, Ukash, Visa, iDEAL, Sofort, Giropay, Skrill

Deposit Fees

Withdrawal Methods

ClickandBuy, ECO Card, Neteller, Skrill

Withdrawal Fees

Currencies

Australian dollars, Canadian dollars, Euros, Hong Kong dollars, Japanese yen, New Zealand dollars, Norwegian kroner, British pounds sterling, Singapore dollars, South African Rand, Swiss francs, US dollars, Danish krone

Pending Time

5-10 days

Withdrawal Times

E-Wallets 7-10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Rival, Betsoft

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

Phone Support

+1 702 997 3016
+33 977 195 322
+34 912 901 420
+ 49 89 2351 4722
+ 1 855 558 1717

FAQ Section

Suggest an edit

Play2Win Casino is an online casino that offers a full range of slots, table games, and other games of chance. It is powered by Rival Gaming, a major software developer in the online gaming world. The games are available in both downloadable and instant-play formats. The casino is licensed in the jurisdiction of Curacao. Play2Win Casino accepts players from the US and around the world.

Games

The most popular games at Play2Win Casino are its slots. These are broken down into three separate categories. The first and most well-known are the i-slots, which are bonus five-reel video slots with added features, such as a running storyline or a highly interactive feature. The casino also offers a number of standard bonus five-reel video slots. Lastly, players can try several different three-reel classic slots with a variety of themes and paytables.

Table game players have several games to choose from at Play2Win Casino. The software includes both single-hand and multi-hand blackjack, American and European roulette, baccarat, red dog, war, 3 Card Poker, 5 Card Poker (Caribbean Stud), craps, and Let It Ride. Each game comes with realistic animations and a full range of bet sizes.

The video poker selection at Play2Win Casino is large enough for most types of players. This includes Jacks or Better, Deuces Wild, and Joker Poker, as well as some less common variants like Deuces and Joker, Aces and Faces, Double Double Joker, and Tens or Better. Each game uses a smooth interface and several bet denominations.

Support

Play2Win Casino's support team is available around the clock. Players can contact a help representative through live chat and get help instantly 24/7. This feature is available on the casino's website and in the game software. The casino can also be reached by toll-free phone anywhere in the world, or by email.

Security and Fairness

The Play2Win Casino server meets our safety standards. Any sensitive information you send the casino is protected with SSL encryption, the leading method of protection on the web. This technology obscures your data as it travels through the network, preventing unauthorized parties from seeing it.

The Rival Gaming software platform has continually been proven to be fair through independent audits from TST. Unfortunately, Play2Win Casino does not have this audit information available on their website at this time.

Complaints

Read the complaints other players have left for Play2Win Casino. Learn more about complaints.

Show all complaints

Submit complaint

Play2Win Casino - Stalling 300€ withdrawal

I received a bonus to play on this casino, before accepting it I asked for conditions and term, in order to be sure to receive my money in case of winning, I deposited 300 and I am now waiting for a withdraw of 302€. They asked me to send a lots of proof, I sent them everything and they sad it was ok, but that I have to wait 18 days before having my money (LOL)... 20+ days past and I still not have received anything... In chat they stopped replying pretending they forget how to speak english or italian PLEASE HELP ME

Resolved

€302

Play2Win Casino - After withdraw request my account cwas losed for no reason and response from the support

After i registered at Play2Win Casino i made a deposit of 30€ along with their welcome bonus offer. After playing a certain time i passed the wager requirements of the welcome bonus and i decided to make a withdraw of 500€ via neteller. Shortly after this request the casino-support told me that because of the bonus terms the amount which they are going to payout is 387€ (which is ok - i read the terms) Nothing happend for about 2 weeks so i asked the support via email if there is a problem with my withdraw-request and if they need any documents etc. - no answer! After another week i asked a second time via email - but no answer again. Then i contacted the support via live-chat. The support-guy told me that he can't help me (no reason) and recommended to write en email. Another week passed by and i tried to login to my account but i can't. The system told me that my account is blocked and i should contact the support. So i wrote another email to the support and still got no answer. A few days later i registered an incoming money-transaction from Play2Win at my neteller-account - but only 30€ instead of 387€.

Unresolved

€357

Play2Win Casino - No Sign From My Withdrawal

Hello, I would like to ask if anyone can me help with this situation. I made a withdrawal of 500 euro a few weeks ago, but i did not receive any money. My security documents were accepted, but i did not get any payment. I tried customer support but i got no answer. My username is: Royal77. I hope that you can help me. Thanks in advance, Royal77

Resolved

€500

Play2Win Casino - Withdrawal of 1000 € takes forever

Dear Sir or Madam, I asked for a withdrawal more than 3 months ago. I sent the documents and everything was approved. After the waiting and more than ten emails sent to the casino support and to my account manager without any answer I asked for the withdrawal using Neteller on the 1st of October. Now, more than one month after that and having received the verbal confirmation from the accountancy department I am still waiting for the withdrawal without recieving any answer from the support department neither from my account manager. I ask for any information regarding the situation and the steps to be followed in order to get my withdrawal after more than four months. Than you very much in advance.

Resolved

€1000

Play2Win Casino - Missing funds/Delayed payment

I made a withdrawal request a month ago, sent in the required documents which were verified and was told I would receive payment shortly. It's been 2 weeks. I logged on today and found that my $1000 that I left on the account was gone as well as the $1000 withdrawal. I asked the online help and all they could say was that the account manager would send me an email. Haven't received any emails yet. I never did a reversal and that's what shows happened this morning but my last wager was 4 days ago. Where do you think the money disappeared to?

Unresolved

$1000

Play2Win Casino - Withdrawal is taking 40 days now and counting

Hi I wanted to ask for your help to get my withdrawal, I have made it 40 days ago, I have sent them my documents couple days after withdrawal and after couple days I got answer that my documents are verified, now from that day is about 35 days and I still have not received my money, I have seen that there is a lot of problems with this casino about delayed payments? What is going on with them?? My username on the casino is andrejuks Thank you Andrejs C

Resolved

Play2Win Casino - Stalling my payment for over a month now

Hello, I have withdrawn from the site 1000Pounds more than a months ago, after a withdrawal I have sent my documents and received reply that my documents is verified, since that it has been more than 1 month and I have not received my money, I have not received answer to any of my emails - have sent 5 of them, to payments@play2win... and documents@play2win.... but i got ignored every time, Could you please tell me I need to wait more or I can start contacting their licence holder, IBAS.co.uk or other services which may help me to get my money? Thank you Sandra B

Resolved

£660

Play2Win Casino - Does not pay, impossible to contact them

Hi registred play2wincasino 23.11.2014 deposit money(dont play with any bonuses) and starting play. Won 98 eur.12.04.2015 requested withdrawl.Still without money and without any document request.Company also ignore emails,LIVE chat dont working.Please help with this counterfeiters.

Resolved

€93

Play2Win Casino - My account was locked and no one is willing to help me unlocking it

Hello, My account was locked, I have been trying to contact to casino by sending email to [email protected] and no one reply me. It's more than 2 days already. I also tried to contact via live chat, by also no agent reply. The system tell me the agent will come shortly but after 20 mins waiting, still no agent show up. I want my account to be unlocked and reset password. Thanks, Nopphol

Resolved

Play2Win Casino - Ignoring me and refusing to pay my 65 GBP

Good Evening I would like to ask if you can help me out on this situation, Month ago I have sent them my documents and made a withdrawal of 65 GBP, since there was 3 weeks passed and I have`nt received anything I contacted their live support and they told me that my account manager will get in touch with me but again, nothing, I have sent them 5 emails to them but they simply keep ignoring me, Could you please tell me what can I do about this and is there any chance I can get out my money from that Casino? Many Thanks Regards Andrejs XXXXXX

Resolved

£65

Complaint Statistics

Resolved 40

Avg. Amount $ 466

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

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Player rating

1/10 ● 11 reviews

Top reviews from our players

csisace

13 years ago

This new casino is one of the few reliable, trustworthy casinos I've met so far. Their live help, support team is really helpful and kind. I won some money and after sending them the necessary documents their pay-out was really fast. They are at the very beginning of their operation and I hope that they will continue this player-friendly behavior.