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Platinum Reels Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Platinum Reels Casino Review

  • Available on mobile
  • Support available around the clock via live chat, toll-free phone, or email
  • Proven fair by iTech Labs
  • Loyalty club services offered
  • Several country restrictions
  • E-wallets not accepted
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General info & Latest Promos
Website http://www.platinumreels.com
Established 2011
Owner Web Entertainment Software NV
Casino Promotion

Platinum Reels Casino is an online casino with a shimmering metallic theme. It’s accessible to all types of players through PC download, Mac download, instant-play, or mobile. It features the entire line of games from BetOnSoft, including slots, table games, and video pokers. Platinum Reels Casino is licensed by the jurisdiction of Curacao.

Restricted Countries and Territories

Due to legal restrictions, Platinum Reels Casino does not accept players from several countries such as the Netherlands, Israel, and the United Kingdom. However, the entire list of the restricted countries can be found in our casino details section.

Virtual Games

Platinum Reels Casino gives players a wide variety of BetOnSoft slots to choose from, most of which are well-designed five-reel video slots. These come in a wide variety of themes and feature several types of bonus elements, with some games even featuring large progressive jackpots. Some of the most popular titles include Tomahawk slot, Bucksy Malone slot, Buckin’ Broncos slot, and Tails of New York slot.

Table game players also have plenty to do at Platinum Reels Casino. The site features numerous editions of games like American Roulette, European Roulette, Vegas Strip Blackjack, Atlantic City Blackjack, Three Card Poker, and more to ensure that players of all bankroll sizes can play. The graphical quality of the games is superb, as well.

Platinum Reels Casino is one of the best places to play video poker. The sheer amount of variety is hard to find anywhere else, with variants ranging from Jacks or Better and Deuces Wild to Triple Double Bonus and Rocket Jacks. The games also feature generous paytables and some of the most stunning video poker animations online.

Players looking for something completely outside the box can try Platinum Reels Casino’s line of specialty games. These include Superkeno, Captain Keno, Powerball Keno, Lucky Scratch, and an interactive scratch-based game called Berry Picker.

Mobile Gaming

Many of Platinum Reels Casino’s most popular games can be played from anywhere on most smartphones and tablets. The design is incredibly user-friendly and allows players to switch between games with ease. Platinum Reels Mobile can be accessed by loading the Platinum Reels website on any compatible mobile browser; no downloads are required.


Platinum Reels Casino takes customer service seriously. They have representatives working around the clock to assist players in any way possible. For most inquiries, the fastest contact method is live chat, which is available directly through the website or downloadable casino software. Players can also call the support department toll-free in certain regions or send them an email and get a reply within just a few hours in most cases.

Security and Fairness

Platinum Reels Casino makes the safety of its players one of its top priorities. All sections of the website that require private information, such as banking and registration, are secured with SSL encryption technology. This keeps anyone from being able to read sensitive details and ensures a safe playing experience.

Platinum Reels Casino has its games routinely audited for fairness by iTech Labs, a leading independent testing agency. These audits continue to show that the games are all genuinely random. Players can review the most recent audit report by clicking the iTech Labs seal at the bottom of the Platinum Reels Casino website.


Casino details
More Casino Details More details
  • Website

  • Software

    Saucify (BetOnSoft)
  • Deposit Methods

    MasterCard, Visa, American Express, Bitcoin
  • Withdrawal Methods

    Wire Transfer, Bitcoin
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: Not offered

    Bank Transfers: 5-12 days

    Cheques: Not offered

    Pending Time: 2-5 days

  • Withdrawal Limit

    Not Stated
  • Affiliate Program

    Number1 Affiliates
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Chile
    • China
    • Estonia
    • Finland
    • Germany [1]
      • Schleswig-Holstein
    • Israel
    • Italy
    • Japan
    • Mexico
    • Netherlands
    • Netherlands Antilles
    • Philippines
    • Poland
    • Puerto Rico
    • Slovakia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Instant Play
  • Manual Flushing

  • Currencies

    Euros, British pounds sterling, US dollars
  • Languages

  • Licences

  • Company

    Web Entertainment Software NV
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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Platinum Reels Casino Reviews by Players


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cendaaa 4 reviews
Reviewed on December 13, 2020


I asked support many times about licensing of this casino. They answer they are licensed by curacao gaming under government of curacao :D
They used the logo of the authority on the website. I asked this authority and they answer this casino is not licensed with them. No license.
LilianInThaHouse 657 reviews
Bosnia and Herzegovina
Reviewed on May 31, 2015


Platinum Reels casino runs BetOnSoft. I must admit that I really like the video slot games of this provider. I have already tried out almost all BetOnSoft slot games but mostly playing for free chips. For some reason I do not believe too many to the casinos that use this software. But well, let’s take a look what Platinum Reels offers.

The first reason I joined the casino was of course the 20 euro no deposit bonus. Free chips are a good opportunity to try some casino. I added the bonus code in the provided place and 20 euro bonus was instantly added to my balance. Then I decided to contact the live support and ask about the rules for this bonus percent because I could not find anything about this bonus on their website. They have a live chat support that is not the best and their operator was not very much informative. On each of my question related to allowed games, max cash-out etc. I waited an average of 5 minutes for answer.

When I found out the necessary information, I went to the gameplay. I chose my favorite BetOnSoft game called Rise of the Spartans. This is an interesting game and I stayed here for about half an hour. More precisely I stayed in this game until I lost all the money. Beside the fact that the live chat operator was not so much informative, there are some more things that I don’t like here. The first is that they do not offer e-wallets as an option for withdrawal. Here you can withdraw money only by Courier check or wire transfer. Of course, when you select one of these two methods on money, you will wait much longer than, let’s say if they have Neteller as a method of withdrawal. Also with the deposit they do not offer an option via e-wallet. Here you can make a deposit only by credit or debit card.

For Platinum Reels I give 5 stars.
blondie 1373 reviews
Reviewed on April 1, 2015


Platinum Reels is a Betonsoft or in other words Saucify software powered casino. Although I am not a big fan for this software, from time to time I do enjoy its games. A couple of days ago somewhere I saw a free spins offer there and I decided to take it. I wanted to trust this casino although they don't have the best rank.

After a quick sign up I went to cashier and wrote the code but I got a system message saying I wasn't eligible for this offer. Then I started a conversation with live support. After a chit chat support told me that I was eligible for their bonuses only after 1st deposit was made, I guess it was because of my country. I understand that it's their policy to dictate the terms for bonuses but I personally don't understand why I have to deposit and only the next time can get bonus.

I was in a mood to play their games, so I made a 40€ deposit. With that I went to Age of Spartans slot which seems to be one of my favorite games there. I placed 0.27€ bets and played 100 spins. Unfortunately I didn't get free spins, only a couple of 1.50€ winnings so my balance went down to 23€. I made another round of the same bets and spins. This time I had more interesting wins-I got about 10 empty spins and then 3€ win and so on. I got the free spins feature too and it paid only 4€, so overall I lost 13€. Waiting for another feature, I increased bets to 0.36€ per spin and played 50 spins and within them I got a couple of 10x bet winnings, so my balance didn't change at all. I played with these bets for around 20 more minutes, got a free spins bonus round with 15€ win but eventually lost it.

I had a wonderful time at Platinum Reels casino, I don't remember when I had such interesting session with their slots. Support was professional and nice too, the only criticism goes for the free bonuses (the fact I have to deposit first) and and for the instant play lagging. Other than that I think I will deposit there again.

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Platinum Reels Casino Complaints

  • 5 of 5 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 679 USD avg amount

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