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Platincasino UK

Item: Platincasino UK
Rating: 1
Author: Irena D.

Player Rating 2 reviews

9/10

2 reviews

Complaint Response 2 complaints

3 days avg. 2 complaints

What we like

Home to leading software companies
Payments within 24h - once processed
Live chat is available
Mobile friendly games
They hold a UKGC License

What we don’t like

Limited support hours 0800 - 00:00
No video poker games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Platincasino UK Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.platincasino.co.uk/

Established

2020

Licences

UK Gambling Commission

Company

Viral Interactive Limited

Affiliate Program

Platin Casino Affiliates

Languages

English

Casino Type

Instant Play, Mobile

Platincasino UK is an online casino where members will enjoy a range of different games and software providers. The casino caters for slot lovers, those who like table games and players who love the thrill of a live casino. They are home to a number of software vendors so players can enjoy the likes of NetEnt, Play’n GO and Push Gaming. The site is primarily available in English and can be enjoyed instantly through a web browser or on the go. PlatinCasino UK is licensed and regulated by the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, at the time of writing the casino can only accept residents from the United Kingdom and users from other countries will be excluded from opening an account.

Mobile Gaming

Platincasino UK is also available on the go through most mobile devices which run a compatible mobile browser. This means players will not have to download an app but will still have instant access to hundreds of the casinos most popular games. Players can enjoy the convenience of these games from the comfort of their home or if they are on the move and can still have an experience just as seamless as the web version.

Security and Fairness

When it comes to security the casino uses encryption methods and firewalls to keep their customers safe at all times. This means that sensitive information and financial transactions will always be encrypted before being sent over the internet.

They also use a random number generator to determine the outcomes of their games which cannot be manipulated in any way.

Deposit Methods

Visa, MasterCard, Payz, Skrill, Neteller, Rapid Transfer, Paysafecard, MuchBetter

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Payz, MuchBetter, Skrill, Neteller, Paysafe Card, Rapid Transfer

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

British pounds sterling

Pending Time

0-48 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 24-48 hours
Card Payments 24-48 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

1x2Games, 4ThePlayer, Big Time Gaming, Electric Elephant, Evolution Gaming, Fantasma Games, Iron Dog Studios, Kalamba Games, Leander Games, Games Global, NetEnt, Northern Lights Gaming, Play'n GO, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, Relax Gaming, Sthlm Gaming, Yggdrasil Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

In the games lobby there are over 700+ games and hundreds of these are some of the finest video slots available. With some of the industries top vendors here it’s no surprise that players are going to have a lot to choose from. Filters are limited in regards to being able to categorise slots by vendor or name, nevertheless there is a search engine so players who know which games they want to play can use this. Titles here include the Starburst Slot, Reactoonz Slot, Book of Dead Slot, Hotline 2 Slot, Valleys of the Gods Slot and Gonzo’s Quest Megaways Slot.

Players can also pick from some top table games with some variations ranging from Blackjack and Roulette. Some of these games are also themed, just like in Vegas.

Live Casino

In the live casino there are yet more games and many of them are similar to the tables we just mentioned. However, instead of a computerised dealer, these games are all hosted by a real life dealer to replicate a real casino. The games are played in live studios from around the world which are immersive and can offer an all round better experience with betting limits varying from low to very high.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can contact the casino's customer support team using their live chat facility which is open between the hours of 08:00 - 00:00. Players can also email the casino or use their online contact form if they require any further assistance

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Complaints

Read the complaints other players have left for Platincasino UK. Learn more about complaints.

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Submit complaint

Platincasino UK - No definitive answers on payout and no contact

To whom it may concern

I would like to make a formal complaint surrounding my recent experience with your casino.

On 2nd January 2023 I requested multiple withdrawals as can be seen on my account, to date these have not been actioned.

I contacted you shortly after requesting the withdrawals, to be made aware you need a document showing Proof of Income, this was sent to you almost immediately - no communication was made to inform me these had been received or otherwise.

When making the withdrawals it clearly states 1-2 working days to be paid, this I felt was ok as previously they had worked in the timeframe with no issues.

From then on to this point, I have only been passed on to the next day and promised it will be sorted this has happened multiple times and I am still in the same place I was on 2nd Jan 23 we are now 4 days later, no email and no update or apology for the delay only from customers services who I honestly believe are generically replying to everyone the same!

I have spoken to the Gambling Commission on this matter and it has been recorded, advice has been given, evidence issued of my issue, and other reviews stating the same problems from Trustpilot and have agreed to inform them when I receive my withdrawals or sooner if required.

I have been asked again for documents you already hold and feel this is a delay tactic as these are not required again to meet compliance when already received.

Your customer care staff has at times been exceptionally rude and unhelpful and for all of this I request my withdrawals are processed today (06.01.23) to resolve this matter and to allow your record with Gambling Commission to be closed and your negative review to be updated as failing this I will continue to pursue the matter legally.

There is an element of fraud being carried out where monies can be received by yourselves however in return for the games that have paid out no winnings are being returned.

I trust this complaint will be actioned as per your terms and conditions and not left unanswered and resolved for the interests of both parties.

Resolved

£3324

Platincasino UK - Withdrawal Error for 2500

So I signed up to Platin Casino, and was able to play immediately. Of course on the first withdrawal I was asked to submit ID and proof of address which I did do and my first withdrawal went through fine.

The following week I played again with those winnings, and managed to get to a 2.5k withdrawal. My withdrawal got held as I was asked to provide ‘source of funds’ proof. This was submitted straight away. The original was declined as they didn’t accept screenshots so I printed them and they were shortly approved.

So by this point my profile is fully verified - ID, Proof of address, source of income as shown in the attached files.

5 days after the withdrawal request , 1 day after the source of funds was accepted I went to check on the withdrawal to find next to it that it just says ‘error’, again shown in attached files. I hadn’t received any email or anything to suggest why or when this happened. Live chat can’t seem to help or check the reasons for anything and just get told il he contacted at some point.

So now I’m the dark completely with an ‘error’ next to my withdrawal in account that is fully verified.

Unresolved

£2500

Complaint Statistics

Resolved 1

Avg. Amount $ 3,764

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

9/10 ● 2 reviews

Top reviews from our players

alicerogers83

3 years ago

8/10

I love the way Platin Casino handles VIP bonuses. Rather than striving for it, I can just qualify for one. Getting a Silver tier is already worth a lot for a membership benefit and I appreciate this.

The site’s selection of games can be better. Bonuses are great but the games make the overall experience feel kind of mediocre. It’s still a great site to recommend for beginners.

vibrant

5 years ago

10/10

Possibly the best casino I've ever played on that I'd never heard of! Superbly generous welcoming offer. Fair wagering. A decent set of games.
Nothing is hidden, super slick, and super fast site. Docs processed quickly.

Bonus was capped at £100. - but this was completely clear - I did beat the wagering, but feel a message stating the cap had taken place would help players who may not be 100% aware. But this was a minor quibble.