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Plangames Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 79 reviews
9.9/10
79 reviews
Complaint Response 4 complaints
11 hours avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Plangames Casino has a great selection of games to keep you busy. Everything on-site is user-friendly, and navigation is seamless. Once you’re a member, there are lots of active bonuses and promotions, and the addition of a loyalty platform and VIP program will allow you to earn extra perks. The casino also caters to high rollers. 

What we like
  • 24/7 live chat
  • Good choice of games
  • Accepts cryptocurrencies
What we don’t like
  • Depositing fees apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Plangames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://plangames.com/
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program

General Information about Plangames Casino

Plangames Casino is an online casino site offering a fantastic array of games from virtually any device, including the latest handsets. We’ll chat more about which games are available from these devices as you read further into our casino review

Signing up is quick and easy, and you can choose from multiple languages. Once you’re a member, you can also benefit from a loyalty program and have the chance to become a VIP. You’ll automatically be enrolled into the loyalty platform once you register, which works on a tiered basis and allows you to earn additional casino bonuses, among other perks. Becoming a VIP will be based on your gaming activity, with other rewards aimed exclusively at high rollers. 

StallCation

Complaints

Read the complaints other players have left for Plangames Casino. Learn more about complaints.

Show all complaints
Plangames Casino - Free spins issue unresolved

I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalogue for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issued different games but still same issue. I had to prep for Christmas dinner so I needed to go and reach out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I'd used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screenshot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 1,117
Avg. Complaint Duration 3 days
Avg. Response Time 11 hours

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Player rating
9.9/10 79 reviews

Top reviews from our players

I prefer to use crypto for privacy and speed, so I was happy to see that Bitcoin was available. The deposit process was super easy no issues there. I’ve also used ApplePay and Neteller when I wanted a more traditional route, and each time I had no problems. Transactions were fast, and I never had to deal with delays. Good job on that.

Dear Slowmode, Thank you for sharing your experience! We’re thrilled to hear that you’re satisfied with our payment options; from the privacy and speed of Bitcoin to the convenience of ApplePay and Neteller. Ensuring fast and seamless transactions is a key priority for us, so it’s fantastic to know we’ve met your expectations across different methods. Your feedback motivates us to continue improving and maintaining the high standards we set for our services. If you have any questions or need assistance, our support team is available 24/7 via Live Chat or email at [email protected]. Wishing you smooth gameplay and thrilling victories, Plangames Casino

user avatar

I tested their email support with a query about VIP perks and got a detailed reply in under two hours—better than most casinos. It’s great for complex questions or when you don’t need instant answers, plus they included helpful links for more info. A solid backup if chat isn’t your style!

Dear Very.Storm, Thank you for your feedback! We’re delighted to hear that our email support exceeded your expectations by providing a detailed and timely response. Ensuring that our players receive thorough and helpful assistance, no matter the channel, is always a priority for us. We’re glad that you found the included links and information valuable for addressing your query about VIP perks. While Live Chat is perfect for quick questions, we aim to make email support just as reliable for more complex enquiries or for those who prefer a different approach. If you have any further questions or need assistance, don’t hesitate to reach out. We’re here for you 24/7 via Live Chat or email at [email protected]. May your efforts be rewarded with fantastic prizes, Plangames Casino

user avatar

Sunday bonus is a perfect cherry on top. I went for the €300 option and got 100 spins at €1 each finally, some high-stakes spins for serious action. The x40 wagering felt fair for what I was getting, and it was a thrill chasing those bigger wins.

Dear Martinaramir, Thank you for sharing your exciting experience! It sounds like you had a fantastic time with the high-stakes spins – exactly the kind of thrill we aim to provide. It seems you might be referring to our Tuesday Top-Up bonus rather than a Sunday offer. With unique bonuses for every day of the week, we understand how easy it can be to mix them up. We’re delighted that the promotion left such a positive impression! For more exciting promotions like this, be sure to visit our Promotions page – there’s always something special waiting for you. If you have any questions or need assistance, our support team is available 24/7 via Live Chat or at [email protected]. Wishing you continued success, Plangames Casino

user avatar

The VIP program is solid! The benefits are really cool, but I’d love to see a few more perks for regular players. It’s fun to feel like a VIP, and it’d just be awesome to have a little more recognition for us non-high rollers.

Dear Kilian, Thank you for your thoughtful feedback and for sharing your appreciation of our VIP program. We’re thrilled to hear you’re enjoying the benefits, and we want you to know that we deeply value all our players, whether VIPs or regulars. Our multi-level loyalty program is designed to ensure every player feels recognised and rewarded. For every 20 EUR wagered (or the equivalent in other currencies), whether with real money or bonus funds, you earn points. These points unlock a variety of exciting rewards, starting even at the initial levels. With 100 levels to progress through, there’s a long and rewarding journey filled with prizes at each milestone. We truly appreciate your suggestion about adding more perks for regular players and will keep this in mind as we continue to refine our offerings. Your feedback is invaluable as we strive to create the best possible experience for all our players. If you have any questions or need assistance, our support team is available 24/7 via Live Chat or at [email protected]. Unforgettable gaming moments, Plangames Casino

user avatar

If you're looking for an online casino that delivers thrills and excitement, look no further than Plangames! I've had my fair share of wins, and it feels amazing when the reels align perfectly. I remember one time I was just about to log off, and on my last spin, I hit a mega-win! I've been hooked ever since.

Dear Kimirabel, Thank you so much for your fantastic review! We’re thrilled to hear that Plangames has been able to deliver such thrilling experiences for you. There’s nothing quite like hitting a mega-win just when you least expect it – it’s moments like these that make gaming so exciting! We’re so happy to have you as part of our community, and we can’t wait to see what other great wins await you in the future. Keep enjoying the excitement, and don’t forget to explore our ever-expanding collection of games. We have plenty of new opportunities for big wins just waiting for you! If you need any assistance, our support team is available 24/7. You can reach us via email at [email protected] or through Live Chat – we’re here to help anytime. To many more thrilling spins and big wins, Plangames Casino

user avatar

When I first logged into Plangames Casino, one of the things that caught my eye was the sheer variety of games they offer. As someone who loves to switch things up, I was looking for a platform that could keep me entertained with more than just slots, and Plangames certainly delivered.

I started with the slots, as they’re usually my go-to for some quick entertainment. The selection is massive ranging from classic fruit machines to the more modern, feature-packed video slots. I was hooked on a few games that had massive multipliers and free spin features, but what really impressed me was the "Bonus Buy" category. It’s a feature I haven’t seen often, where you can buy straight into bonus rounds without needing to wait for them to trigger naturally.

Once I was done spinning the reels, I decided to try my hand at some table games. The variety here is fantastic too! You can find all the classics like Blackjack, Roulette, and Baccarat, but they also offer a lot of quirky variations. I tried a few games with side bets and different table limits, and it was fun switching up the playstyle. Each one felt different enough to keep me interested, yet familiar enough to play without feeling overwhelmed.

But what really stood out for me was the Live Casino section. As someone who loves the social aspect of gambling, the Live Casino is where I found myself spending most of my time. There’s just something about playing with a live dealer that makes the experience feel more real. I joined a Blackjack table and immediately felt immersed in the action. The dealers were friendly, the pace was great, and the whole atmosphere made it feel like I was actually in a brick-and-mortar casino. I even tried my luck at a live Roulette table and had a blast.

All in all, the game variety at Plangames has something for everyone. Whether you’re a slot lover, a table games enthusiast, or someone who thrives in the live casino setting, you’re bound to find something that suits your style.

Dear Maiden, Thank you so much for your detailed and glowing review! We’re absolutely thrilled to hear that you’ve had such a fantastic experience exploring the wide variety of games at Plangames Casino. It’s great to know that our selection – from slots to table games and our exciting Live Casino – has kept you entertained and immersed. We’re especially glad that you enjoyed the 'Bonus Buy' feature! It’s always a game-changer for players who love instant action, and we’re thrilled to offer that added excitement. Plus, the social aspect of the Live Casino is something we take a lot of pride in, so it’s awesome to hear you felt that immersive, real-world vibe during your gameplay. We’re always updating our game offerings to keep things fresh, so we hope you continue to find new favourites and thrilling experiences with us! If you ever need any assistance, remember our support team is available 24/7 via Live Chat or email at [email protected]. We’re here to help make your gaming experience even better. Happy gaming and good luck on your next adventure, Plangames Casino

user avatar

The welcome bonus was awesome to start with, and the promotions after that definitely keep me engaged. It’s nice to see they don’t just stop after the initial offer, and I’m always checking out what’s next.

Dear Shaker, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our welcome bonus and that our ongoing promotions continue to keep you engaged. At Plangames, we believe in offering exciting rewards beyond the initial offer, ensuring there’s always something new to look forward to. Stay tuned for even more surprises! If you ever need assistance or have any questions, our support team is available 24/7 via Live Chat or email at [email protected]. We're here to make sure your experience stays as enjoyable as possible! Keep having fun and good luck, Plangames Casino

user avatar

The adrenaline rush of tournaments and challenges keeps me coming back. Knowing that the monthly challenge prize has only a 10x wagering requirement is a game-changer. I love competing and often find myself pushing harder to place higher in leaderboards

Dear Finn.shade, Thank you for your amazing review! We’re so glad to hear that our tournaments and challenges are keeping you engaged and excited. We agree, the adrenaline rush from competing for top spots on the leaderboard is something special, and we’re thrilled that the x10 wagering requirement on our monthly challenge prize is making your experience even more rewarding. Keep up the great work, and we wish you the best of luck in all future competitions! Remember, if you ever need assistance, our support team is available 24/7 via Live Chat or email at [email protected]. We’re here to help! May the odds forever be in your favour on the leaderboard! Cheers, Plangames Casino

user avatar

Plangames casino is best in how seamless the withdrawal process is. I’ve withdrawn winnings through my Neteller account a few times now, and it’s always been smooth sailing. The money arrives within a few hours, which is way faster than I expected! No need to wait days for my winnings. Plus, they have reasonable transaction limits that make it easy for me to manage my funds, whether I’m withdrawing small amounts or larger sums. It feels so satisfying knowing I can trust their system.

Dear Patrikson, Thank you so much for your fantastic feedback! We’re thrilled to hear that you’ve had such a seamless experience with our withdrawal process. Fast and reliable transactions are a priority for us, so it’s great to know that you’re enjoying quick access to your winnings. We’re also glad that our transaction limits are making it easier for you to manage your funds effectively. We’re always here to ensure you have a smooth and enjoyable experience at Plangames Casino. Should you ever need any assistance, our support team is available 24/7 via Live Chat or email at [email protected]. Wishing you many more wins ahead! Warm regards, Plangames Casino

user avatar

I love that I can still enjoy bonuses with just €20 or €30 deposits. The wagering requirements are reasonable, and the free spins keep my sessions exciting😇

Dear Oazismolli, Thank you for sharing your experience with us! We’re so glad to hear that you’re enjoying the bonuses and free spins with just small deposits. We believe in making gaming fun and accessible for everyone, and we’re thrilled that the wagering requirements have worked well for you. If you ever need any assistance or have more feedback to share, our support team is available 24/7 via Live Chat or email at [email protected]. With excitement, Plangames Casino

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