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Plangames Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 79 reviews
9.9/10
79 reviews
Complaint Response 4 complaints
11 hours avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Plangames Casino has a great selection of games to keep you busy. Everything on-site is user-friendly, and navigation is seamless. Once you’re a member, there are lots of active bonuses and promotions, and the addition of a loyalty platform and VIP program will allow you to earn extra perks. The casino also caters to high rollers. 

What we like
  • 24/7 live chat
  • Good choice of games
  • Accepts cryptocurrencies
What we don’t like
  • Depositing fees apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Plangames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://plangames.com/
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program

General Information about Plangames Casino

Plangames Casino is an online casino site offering a fantastic array of games from virtually any device, including the latest handsets. We’ll chat more about which games are available from these devices as you read further into our casino review

Signing up is quick and easy, and you can choose from multiple languages. Once you’re a member, you can also benefit from a loyalty program and have the chance to become a VIP. You’ll automatically be enrolled into the loyalty platform once you register, which works on a tiered basis and allows you to earn additional casino bonuses, among other perks. Becoming a VIP will be based on your gaming activity, with other rewards aimed exclusively at high rollers. 

StallCation

Complaints

Read the complaints other players have left for Plangames Casino. Learn more about complaints.

Show all complaints
Plangames Casino - Free spins issue unresolved

I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalogue for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issued different games but still same issue. I had to prep for Christmas dinner so I needed to go and reach out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I'd used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screenshot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 1,117
Avg. Complaint Duration 3 days
Avg. Response Time 11 hours

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Player rating
9.9/10 79 reviews

Top reviews from our players

Plangames never disappoint! The support team is always quick to assist, the interface is easy to navigate, and the bonuses keep things exciting. Highly recommend!

Dear Quniceiany, Thank you for sharing such positive feedback! It’s awesome to know that you’re loving our quick support, seamless interface, and thrilling bonuses. Your recommendation means a lot to us. Wishing you countless unforgettable moments on our site! Plangames is always by your side. Whether it’s through Live Chat or email at [email protected], our team is here 24/7, ready to assist you whenever you need help. May the excitement never end, Plangames Casino

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In addition to a huge variety of games and slots, Plangames is also convenient for depositing and withdrawing winnings. I used different methods, and all transactions went quickly and without problems.

Dear Vermoramig, We appreciate your great review! Rest assured that our collection will continue to expand with new games and providers, ensuring that you always have something fresh and exciting to enjoy. As for payment methods, we strive to ensure that all transactions are quick and hassle-free, so we’re very pleased to know that your experience was just that. We pride ourselves on providing continuous support at Plangames. Whether you need assistance via Live Chat or through email at [email protected], our team is available around the clock to ensure you get the help you need. Here's to ongoing thrills, Plangames Casino

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As a newbie, I was pleasantly surprised by the generous bonuses. The initial deposit bonus and free spins are a great way to get started and try different slots without risk.

Dear Ynntannash, We’re thrilled that our welcome bonuses have made a great impression on you! Don’t forget, our site also offers a broad range of ongoing bonuses designed to enhance your gaming experience. Explore all the possibilities our site has to offer and enjoy your time with us. We have plenty more going on that will enrich your experience, from tournaments and challenges to an amazing loyalty program. At Plangames, our support team is available 24/7. Feel free to reach out via Live Chat or email us at [email protected], and we’ll be here to assist you at any time, day or night. Wishing you continued excitement, Plangames Casino

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I am very grateful to Plangames for the opportunity to enjoy gambling! Excellent quality of games, fast payouts, 24/7 support service - everything is top-notch.

Dear Hennillilau, We’re very thankful and excited to have players like you on board! Knowing that you’re enjoying our high-quality games, speedy payouts, and around-the-clock support is truly rewarding. Your satisfaction means the world to us. Wishing you even more positive experiences and great moments ahead! Here at Plangames, support is available around the clock. Connect with us anytime via Live Chat or email [email protected], and our dedicated team will be ready to assist you 24/7. Dive into excitement with every game, Plangames Casino

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Plangames just excites the imagination with its number of different slots and games, and the bonus system, which does not just pull out of you time and gives you the opportunity to multiply your winnings, is something!

Dear Teleneranes, Thank you for sharing your excitement! We’re thrilled that our vast collection of slots and games has captured your imagination. Although we offer a wide variety of games, rest assured that our collection will continue to grow with the latest releases. Additionally, it’s great to know that our bonus system is helping you boost your winnings and enhance your gaming experience. Enjoy exploring all we have to offer! At Plangames, we're here for you anytime. Whether you need assistance via Live Chat or prefer to email us at [email protected], our team is available 24/7 to ensure you get the support you need. Your top choice for casino entertainment, Plangames Casino

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The support team at Plangames is top-notch! They answer questions quickly and are always ready to help. This creates a sense of confidence and trust in the casino. I recommend it to all newcomers!

Dear Ntwooddiel, Thank you for your kind words about our support team! We’re delighted that our specialists could make such a positive impact by providing quick and reliable assistance. Your recommendation is greatly valued, and we're always here to support you. Support is just a click away at Plangames. Our team is available 24/7 via Live Chat or by email at [email protected], ready to provide the help you need when it is required. Discover thrills at every turn, Plangames Casino

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New brand casino, with minimalistic design and nice amount of slots and live games. Currently nothing to complaint about, will see how it will goes in the future.

Dear Eldensb17, Thank you for your feedback! We're glad to learn that you appreciated our minimalistic design and the variety of slots and live games. We’re committed to making your experience even better and hope that, with time, as you explore all the amazing features and offers on our site, we’ll be able to turn that 7 into a 10. At Plangames, we’re committed to your support 24/7. Reach out via Live Chat or email [email protected] whenever you need help. Adventure in every game, Plangames Casino

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When I first went to the Playfina website, it really impressed me with its stylish design. The interface is intuitive, and even a novice like me was able to quickly understand the menu.

Dear Kevaequduet, Thank you for sharing your experience with us! We’re thrilled that you found Playfina’s stylish design impressive and that the intuitive interface made it easy for you to navigate, even as a novice. We strive to offer the same level of excellence here at Plangames, where your gaming experience is our top priority. Our site is also user-friendly, offering a wide variety of games, promotions, challenges, and tournaments. Additionally, we have an amazing loyalty program. Join us to enjoy all the features we have to offer and elevate your gaming experience further! Plangames offers around-the-clock support. Contact our team via Live Chat anytime or email [email protected] for assistance. Unforgettable gaming moments, Plangames Casino

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Thank you very much Plangames for a comfortable and safe gaming environment. I, as a beginner, appreciated the simplicity and understandability of the site, as well as excellent support.

Dear Garokanonyr, Thank you for the amazing review of our casino! It's wonderful to know that, as a newcomer, you found our site easy to navigate and our support team helped to make your start in the gaming world a positive one. Our site offers a wide variety of games, promotions, tournaments, an excellent loyalty program, and much more. We hope that as a beginner you'll enjoy exploring and discovering all the fantastic features our site has to offer. Remember, we’re always available to ensure that your gaming experience is smooth and enjoyable. We’re here for you at Plangames, day or night. Reach out via our 24/7 Live Chat or email us at [email protected]. Where thrills never end, Plangames Casino

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