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OrientXpress Casino has been terminated due to being unresponsive. Consider these instead:

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OrientXpress Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 19 reviews
3.8/10
19 reviews
Complaint Response 20 complaints
2 days avg. 20 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat available 24/7
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


OrientXpress Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.orientxpresscasino.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Spanish, Italian, Norwegian, Spanish, French, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

OrientXpress Casino is an online casino powered by NetEnt, NextGen Gaming, Thunderkick, GameArt, 1x2Gaming, Amaya, Lightning Box and several others. Members can choose from a variety of languages like English, French, Russian and Italian and all games can be accessed straight from a web browser. The option of mobile gaming is also available. OrientXpress Casino are licensed and regulated by the laws of Curacao. 

Restricted Countries and Territories

Players residing in certain countries are prohibited from playing at OrientXpress Casino. The list of restricted countries and territories includes Spain, Taiwan, Uganda, Indonesia, Iran, the United Kingdom, the United States and a number of other countries. To see the full list, players should check the 'Restricted Countries' section in the Casino Details.

Mobile Gaming

Players looking to play on the go can use the OrientXpress mobile casino through their tablet and smartphone devices. Members will be able to play a selection of some of the casino games available on desktop.

Security and Fairness

Players can rest assured that both personal and financial details are safe at all times. The casino employs SSL encryption in accordance with the Data Protection legislation. 

All games are also monitored on a regular basis to ensure fairness using an industry standard random number generator

StallCation

Complaints

Read the complaints other players have left for OrientXpress Casino. Learn more about complaints.

Show all complaints
Casino Refuse to Pay and confiscate half of my winnings

Some months ago I decided to play on this Casino, made some deposits which are showed on one of the attached files, totalizing a bit more than 50Euros.Everything I deposited was lost, theres no problem with that.

From time to time this Casino kept sending me free bonuses of 5$ that I usually played and lost. But yesterday I got a bit luckier and managed to win more than 100$. The maximun bet I did was 1$, didnt do anything wrong. Verified my account by sending the required documents and the Chat Support Paloma made my withdrawal request for me with the value of 95,50$. I think it was a little strange that it was 95,50 when I actually had 100,50$ balance but it was no big deal.


But today looking at my e-mail I received a message that my withdrawal was rejected, for the reason that I didnt make a minimum of 50$ deposit. But as you can see on the print I attached I already deposited more than 50$. When I logged into my account after that, I saw that my balance now was only 50$. When I contacted support, thats the first answer I receive. That the Casino can confiscate your winnings without any reason, just like that.

This support agent "Thea" now told me to make a 50$ deposit so I can withdraw the 100$ again, do you think I feel safe to deposit another penny here ?


I ask for AG help here, I'm just a player that lost money lots of times for a Casino and finally got lucky once, at least I thought I did.


Emial/username removed

staus Resolved
€95.5
Delayed €60 payment for more than 6 business days

Hello. I want to make a complaint for a delayed payment on this casino.

Let me start that i have Recieved a bonus of 5 euro on their site via email.

I logged in and start playing. I made around 120 euro RAW cash (after wagering requirments).

On their Bonus T&C if you receive such a bonus, you can only withdraw a maximum of 50 euros.

I said fine, and they took the other money away. After that they wanted me to deposit at least 1 time in their casino with at least amount of 10 euros so they can proceed forward with the withdraw. I made a deposit via CC and then requested the withdraw of an amount 60 euros.

And this is the beginning of delay. I have requested the money on 17th of january and the transfer to be made via credit card.

They started to ask for documents.

I have sent them: ID Card (front and backside), Bank statement for Residence Verification, Front and back side of credit card. In addition, they sent some kind of form that they wanted me to fullfill it. Without this fullfilled form they cannot proceed forward with my withdraw.

THE FORM contains : That I formally approved that the transaction of 10 euro has been made by my own disrection and I understand that these transaction have or will be billed to my credit card. etc etc. In addition, they wanted the front amd the back side of the credit card together with the FORM.

I said again fine and sent them everything. The document is sighed and sent again with everything that they asked. (For these 8 days, I have sent them the documents around 5 times, since on every answer there was a new ticked..)

For 1st time ever i see such things like this... So 1 hour ago i received an answer that they cannot process my withdraw, because my credit card must be SIGNED?

I already sent their wanted form and it is signed by me together with my credit card...

So.. almost 10 days passed and they are delaying with answers as well. More than 24 hours are passing before I receive any answer by them.

staus Resolved
€60
Not paid, refund refused too
I received an email saying '' Congratulations, 5 euro bonus was credited to your account''
So I login to try out some games, and i got lucky with bonuses, so i completed wagering of 250 euros or something , and had 95 euros after wagering . So i contacted customer support, one of the guys instructed to me that oh congratulations you completed wagering, and you are left with 50 euros to cash out (even tho i had 95 in balance, they said wagering is complete) . So they instructed me to lose 45 euros and make it even to 50. Then tricked me into depositing 20 Euros from Neteller so I could withdraw 70 Euros straight away (They have those rules in bonus rules section, i read all of them, and did exactly as told by customer support) .
So i deposit that 20 euros, and then i find out that only 65 is possible to withdraw since 5 euro bonus has to go back to casino site. Then i contact customer support and they gave me 2 options - cancel that withdrawal and do some spins to get to 70 euros , or deposit another 10 so i could withdraw that 70 :)
I chose not to deposit anymore , so i canceled current withdrawal of 65 and i get lucky on few spins and I reach 79.
Then i contact the same guy who instructed me to do so - he did a withdrawal on my behalf of 70 euros, and i got left with 9 euros - i asked , what to do with them, he said just lose it , since youre not gonna be able to do anything with them . So i did .
Then i receive an email asking to provide with documents, so i did .
And then 3 days nothing - i contact customer support, and they kept tricking me that theres an issue with my account, that i did some 30% of irregular betting or whatever does that means, and i got left with 0 answers. They keep telling me send an email to customer support, they should at least give me a refund - NOTHING HAPPENED . it feels like im always talking with 1 guy, since i don't have to explain my situation, always feels like he knows what i told and what been told .
All i want is my money back, thats all .
I did made a lot of screenshots of what they kept telling me , and i spoke on the phone with 2 guys named differently , but somehow sounded like same guy.
Can you guys help to shut down this site so others wouldnt make same mistake?
staus Resolved
€70

Complaint Statistics

Resolved 20
Avg. Amount $ 896
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
3.8/10 19 reviews

Top reviews from our players

lot of games, good bonuses... bonus games you can play only some nyx games, and you cant withdraw bonus money even
if you play wager.

First of all I won 12000 eur in this casino and withdraw 5000 its month limit, then they did withdraw 2500 eur in 2 weeks. Why not 5000 I dont know. When I lose all wanted to do deposit limit, they dont want to do this for I dont know why!!!!

I sended 3 or 4 times email that I want to close my account in casino, no answer nobody answer in 3 month!!!!! 3 month every month 1 message I sended. So very very bad casino limits I will never play there!!!

How they lure you into depositing then scam everything out of you

Everything the support is bad they make you donate 20 euro and after you donate they tell you in chat you can only spend the bonus money on slots of Gs, nextgen, Amaya and Fugaso so I try all these but guess what all of them don't work except Gs like wtf? Slots out of 5000 years ago?

They don't tell these terms anywhere only after you deposit and you are forced to play the most cracked up slots. Don't play on this casino no helpful support, biggest scam out there they will eat your tears and bath in your money..

Netent games, live chat, there is 5$ no deposit bonus for new players 50-60 times wage and max cashout 50€ from this bonus.

Min. cashout 100€, NO Skrill or Neteller!!! It is very sad and they do not know when will be available. They said that once it will be available within days other time said that within weeks or have technical problems and last time they do not know. Maybe it will never happen:P They say many different statements on live chat. They are Unreliable so far.

Very modern design! A great selection of games! I had a good time. It's great that a lot of games there are poker, blackjack, roulette, and all have slot machines, too. I liked that there is a game on the fan.

I liked the website and interface. Would have played more if I could.

They are lacking tool to control bonuses. What ruined it for me was customer service. I wanted to cancel a bonus because of play trough requirements due 7 cents left. It took the customer service team over 10 minutes to respond to individual messages. I have never ever waited 30 minutes in total to do a single job asked in 3 sentences. Worst service so far. Don't say you have live chat when the partner is dead fish.

Inactive user badge
7/10

I reopened a account last night using the exclusive "ASK10" Bonus of the askgamblers site. I could manage to fulfill the wagering requirements and placed a withdrawal of roundabout 300,- Euro. I am looking forward to the withdrawal process. If everything is fine, there will be no update of this review. But I will wait for an answer, what I have to do for a withdrawal. On normal "no deposit"-bonus there is a need of depositing 50,- Euro. If this is the case with the "ASK10"-Bonus, too it is interesting, what happens after the deposit, because on normal "no deposit" bonus there is a max cashout of the bonus of 100,- Euro. What will happen after the deposit? Will they cashout 150,- Euro or only 100,- Euro. But then it would be only 50,- Euro cashout of a normal "no deposit" bonus, which would be not very fair. But I will update after I got an answer. The game selection is ok. At the moment my impression is good and I think the issue mentioned above will be clarified here in a competent manner of the casino support soon.

There are a few interruptions during gameplay. I couldn´t reach the live support via chat. Only email was possible. But there i got an answer after a few hours.

OrientXpress is one of the lately added casinos to askgamblers and that's exactly when I first came across them. After taking a closer look to their description on askgamblers page, I was quite intrigued seeing there several popular software providers, including Netent and an exclusive 10€ bonus for askgamblers link.

Since I like to explore new casinos, a free chip was a great way to do that. The registration process was very simple, I had to verify my email address and after that I had 10€ bonus money. I saw on askgamblers that the wager was set to 50x, which is great, but I couldn't find the wagering anywhere on my casino profile and I'm not a fan of that, as it means I have to bother live support all the time.

I went to look for Netent games but for some reason I couldn't find them. All I saw was Gameart, Ezugi, Nextgen and other softwares. In the bonus description, there was written "live dealer games, table games, Netent" so I thought that at least I could use it on table games. However, when I tried to open any of them, I got a message that only real money bets can be used for them. That's when I reached out to live support. The agent was very kind and told me that I could use the bonus cash for any slot games. I was actually very satisfied both with the answer and the support.

So since my balance was so low, I went to play the Great Wild Elk slot, as it has only 10 cent minimum bets. I had lots of features and the biggest win was 40x my bet, yet I never got over 14€ balance and it only went up and down, but no sight of a significantly good win. Then with around 12€ left I went to played Cash Stampede as it's one of my favorite Nextgen Gaming slots. I had many features, my balance was going up and down all the time, but I had a few decent wins of 40x bet and one win of almost 100x bet. I contacted the support once again to see how I'm doing with the wagering and I was given an answer that I've wagered almost 100€. Then slowly the game went into a dry mode and eventually I lost the remaining balance.

For now I have good experience at OrientXpress casino and I would play there again. I will consider their first deposit bonus as it has decent wagering requirements and the game selection was pleasing. I do hope that they will add some more games.

OrientXpress Casino offer video slots powered by NetEnt, NextGen Gaming, Thunderkick, GameArt, 1x2Gaming, Amaya, Lightning Box software providers. There are also some software providers, but I don't know them so much because most of the time i play Microgaming or NetEnt games. I found this casino here at AskGamblers page and I saw that you can claim 10€ free bonus with bonus code ASK10. For first deposit you get 300% match bonus which is really good and I didn't expect so big bonus for casino which offer Microgaming or NetEnt video slots.

After I created account I used bonus code ASK10 and I got 10€ free in my account. I opened some NetEnt games but my balance was still at zero even if I got 10€ bonus into account. Weird. I was trying to open Microgaming – the same. I tried to open several video slots from different providers and it did not worked. Later I found out that I could play only GS games there. So I opened one game and I lose this bonus in a few spins. I was worried – what if I make deposit to claim this 300% welcome bonus and i could not play my favorite games from NetEnt, Microgaming….

Well later my decision was to stay away from this bonus. I think this bonus will be active only for games at one software provider – like GS or something like that; and I do not like their games at all. On other side it was good to claim no deposit bonus first before I made any deposit here. I don't think I will play here again, my experience was not so good with 10€ free money… you can play games from only one software provider even if they offer many more than just one..I will rate this casino with 5 out of 10 stars.

Hi ZEROOO, Thank you for reviewing Orientxpress. You are right that the bonuses are not playable on all the games, this is something we're currently working on and we hope that soon we will be able to offer a larger selection of games that can be played with bonus money. We would like to clarify though that currently the bonuses aren't just valid for GS games, but also for Amaya and NextGen Gaming. We believe that their game collections are very attractive, so if you enjoy their games, you might want to take another look at the bonus. Otherwise you can of course always opt out of bonuses by contacting our customer support via e-mail or live chat. Kind regards, The Orientxpress Customer Support Team

user avatar

First experience at this newly added casino.

Just registered there after I see the promo here with high score, first thing was to ask support to remove bonus, I hate play with bonus, support was very friendly, and remove the bonus on the spot, so I made my first deposit, I deposit 145 euros, and after going back and forward in several slots, manage to cash out 4800€ so far good, lets see how log will it take.

Need a few improvements, they announce netent but are no where to bee seen, withdrawal times needs a review 5 days to process more 1 day for e wallets, and 5 or 10 days more for Cards and Wire, that definitely needs some attention.

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